Operations Executive

We are looking for a dynamic and proactive professional to manage and strengthen relationships with our community of 150+ skilled teachers at Artium Academy. This role will focus on aligning teachers with organizational goals, managing escalations, ensuring seamless operations, and delivering an exceptional experience for both teachers and customers.

Key Responsibilities

• Build and nurture long-term, sustainable relationships with teachers.
• Manage and align a group of 150+ skilled teachers to meet ecosystem expectations.
• Identify, analyze, and initiate escalation processes in line with defined criteria.
• Resolve teacher escalations by coordinating with internal and external stakeholders, ensuring timely ownership, action, and communication.
• Ensure all escalations are addressed within agreed timelines and initiate process changes when needed.
• Address operational issues promptly to maintain service quality.
• Effectively manage teacher calendars and slots to safeguard customer experience.
• Evaluate and prioritize feature enhancements, balancing the needs of teachers, internal stakeholders, and partners.
• Foster collaborative and constructive relationships with all stakeholders.
• Assess current operational strategies and recommend improvements.
• Prepare and present operational reports for management as required.

What We’re Looking For

• A strong team player with a natural curiosity for navigating startup environments.
• Flexible, adaptable, and comfortable with ambiguity.
• A problem solver with the drive to go beyond the obvious and deliver impactful solutions.
• Resilient and tenacious in the face of challenges.
• Strong ability to prioritize tasks, manage competing demands, and focus on what matters most.
• Willingness to roll up sleeves and get the job done.
• Empathy and understanding toward diverse stakeholders, with the ability to see situations from their perspective.

Job Types: Full-time, Permanent

Pay: Up to ₹450,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Ability to commute/relocate:

• Andheri East, Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• what is your notice period?
• What is your current CTC?
• What is your expected CTC?

Shift availability:

• Night Shift (Required)
• Day Shift (Required)
• Overnight Shift (Required)

Work Location: In person