Operations Executive

34 Chowringhee Lane

**Brand:** 34 Chowringhee Lane

**Location:** Delhi NCR (4 outlets – various locations)

**Reporting to:** Owner / Director

**Type:** Full-Time

Role Overview

The Operations Executive will oversee and manage daily operations for all 4 outlets of 34 Chowringhee Lane, ensuring consistent food quality, service standards, and profitability. The role requires strong coordination, process management, and people leadership to deliver an exceptional customer experience while maintaining operational efficiency.

Key Responsibilities

·      Outlet Performance Management

·      - Monitor daily sales, footfall, and order counts for each outlet via POS.

·      - Compare outlet performance and implement improvement strategies.

·      - Ensure adherence to Standard Operating Procedures (SOPs) across all stores.

·      Staff Management & Training

·      - Supervise Store Managers/Supervisors and ensure smooth team functioning.

·      - Conduct monthly training for staff on food preparation, hygiene, and service.

·      - Manage recruitment, attendance, and performance evaluations for all staff.

·      Inventory & Supply Chain Coordination

·      - Track and control inventory for all outlets to minimize wastage.

·      - Coordinate with suppliers for quality raw materials at competitive prices.

·      - Approve weekly stock orders based on consumption reports.

·      Quality Control & Hygiene Audits

·      - Conduct regular store visits (planned & surprise checks).

·      - Inspect taste & presentation of food, hygiene standards, equipment maintenance.

·      - Implement corrective actions immediately when needed.

·      Customer Service Excellence

·      - Monitor and respond to customer reviews on Zomato, Swiggy, Google.

·      - Resolve escalated customer complaints promptly.

·      - Ensure every outlet delivers a consistent brand experience.

·      Financial & Reporting

·      - Monitor key metrics: food cost %, labor cost %, wastage %, and daily sales.

·      - Submit weekly and monthly performance reports to management.

·      - Recommend cost-saving initiatives without compromising quality.

·      Marketing & Promotions

·      - Ensure smooth rollout of new menu items, offers, and campaigns across outlets.

·      - Track promotion performance and share feedback with management.

Key Responsibility Areas (KRAs)

KRA

Target / KPI

Sales Performance

Achieve or exceed monthly sales targets for each outlet

Food Quality & Hygiene

Minimum 90% score on monthly hygiene & quality audit

Inventory Management

Maintain food cost % within 28–32%, wastage < 3%

Staff Productivity & Retention

Staff turnover < 10% per quarter, 100% training completion for new hires

Customer Satisfaction

Avg. rating of 4.2+ across all outlets on online platforms

Process Compliance

100% adherence to SOPs in audits

Operational Reporting

Timely submission of weekly & monthly reports (accuracy > 95%)

Skills & Requirements

·      - 1–2 years of experience in F&B/QSR operations (multi-outlet preferred).

·      - Strong leadership and people management skills.

·      - Proficiency in POS systems, MS Excel/Google Sheets.

·      - Good communication skills in English and Hindi.

·      - Willingness to travel across outlets daily.

Work Schedule

• 6-day work week.

• Regular store visits and spot checks.

• Flexible timing during festivals, weekends, and peak seasons.

Qualifications

Graduate

Salary

20-25k per month