Operations Excellence Manager in Gurgaon

Job Description

Key Responsibilities Map end-to-end processes for cloud kitchens and restaurant operations Record, measure, and track performance data across outlets Identify operational inefficiencies and systemic leaks Build dashboards, reports, and frameworks to support data-backed decisions Apply DMAIC and Six Sigma methodologies for process improvement Collaborate with ops, supply chain, and tech teams to implement solutions Present insights and recommendations to senior leadership Requirements Hold a bachelor’s or master’s degree in statistics or mathematics Possess a minimum of 1–2 years of experience in business strategy, analytics, or operations excellence Be Six Sigma Yellow Belt certified Demonstrate a strong understanding of DMAIC and continuous improvement practices Be proficient in Excel and Google Sheets; Power BI or Tableau is a plus Exhibit strong analytical thinking, process mapping, and communication skills Have prior exposure to hospitality, QSR, or cloud kitchens as a plus About Company: Dana Choga is a chain of restaurants established in Gurgaon in 1994 by husband-wife duo Deepak and Amita Chandhok. Over the last two decades, Dana Choga has become a renowned brand in the city for serving consistent and high-quality North Indian food. Our motto of "Taste for Life" was adopted with a vision to provide authentic taste and warm hospitality to our guests, which makes them our patrons for life. To achieve such patronage, our teams work hard every day to maintain consistency in food and service. Our food is prepared with a mindset of cooking with love and using only the very best ingredients. Our experienced chefs have mastered a few recipes which we are known for and pride ourselves on: The classic Dal Makhani and Butter Chicken (Favorite among youngsters), Chicken Chatkara (for the spicy lovers), Paneer Adrak Hara Dhaniya (the vegetarian favorite!) Show more Show less