Job
Description
Job Description Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Key Responsibilities - Own the implementation and ongoing optimization of operational processes, ensuring they are efficient, scalable, standardized, and aligned with business needs and growth plans. - Build and sustain strong relationships with internal customers and business unit leaders, acting as a trusted partner to understand evolving requirements, align service delivery, and proactively manage expectations and performance outcomes. - Manage and govern relationships with external suppliers and service providers, including contract oversight, service-level management, performance reviews, and escalation of operational issues. - Design and enforce operational governance frameworks that promote accountability, transparency, risk management, and consistent decision-making across teams and functions. - Drive execution of continuous improvement initiatives by leveraging performance metrics, customer feedback, and best practices to improve service quality, efficiency, and cost-effectiveness. - Monitor and report on operational performance and risk using meaningful KPIs and dashboards, providing insights and recommendations to senior leadership. Qualifications - 10+ years experience in operations management, including leading Shared Services, G&A functions, or cross-functional operational teams. - Experience designing, implementing, and scaling operational processes in fast-growing dynamic environments. - Experience managing vendor/partner relationships and outsourcing arrangements at scale. - Strong analytical and data-driven mindset, with the ability to thrive in fast-paced, dynamic, and rapidly changing environments. - Exceptional written and verbal communication skills, capable of conveying complex concepts clearly, concisely, and persuasively to diverse audiences. Job Description Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Key Responsibilities - Own the implementation and ongoing optimization of operational processes, ensuring they are efficient, scalable, standardized, and aligned with business needs and growth plans. - Build and sustain strong relationships with internal customers and business unit leaders, acting as a trusted partner to understand evolving requirements, align service delivery, and proactively manage expectations and performance outcomes. - Manage and govern relationships with external suppliers and service providers, including contract oversight, service-level management, performance reviews, and escalation of operational issues. - Design and enforce operational governance frameworks that promote accountability, transparency, risk management, and consistent decision-making across teams and functions. - Drive execution of continuous improvement initiatives by leveraging performance metrics, customer feedback, and best practices to improve service quality, efficiency, and cost-effectiveness. - Monitor and report on operational performance and risk using meaningful KPIs and dashboards, providing insights and recommendations to senior leadership. Qualifications - 10+ years experience in operations management, including leading Shared Services, G&A functions, or cross-functional operational teams. - Experience designing, implementing, and scaling operational processes in fast-growing dynamic environments. - Experience managing vendor/partner relationships and outsourcing arrangements at scale. - Strong analytical and data-driven mindset, with the ability to thrive in fast-paced, dynamic, and rapidly changing environments. - Exceptional written and verbal communication skills, capable of conveying complex concepts clearly, concisely, and persuasively to diverse audiences.
