Operations Branch head

Quality Property Management

12 - 15 years

12 - 14 Lacs

chennai

Posted:4 hours ago| Platform:

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Skills Required

key client management business process improvement mep services integrated facility management operations management facility operations business expansion soft services service delivery facility services operations facility management security services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Branch Head Operations

Oversee day-to-day facility management operations across client sites (Housekeeping, Security, Technical, Pantry, etc.)
Ensure adherence to SLAs, KPIs, and company SOPs.
Lead branch-level operations teams site managers, supervisors, and on-site staff.
Maintain excellent client relationships and ensure high levels of satisfaction.
Handle operational escalations, site audits, and quality reviews.
Manage budgets, billing, collections, and profitability targets.
Ensure compliance with statutory, labor, and safety regulations.
Coordinate with HR, Finance, and Admin for branch support activities.
Generate and review monthly MIS and performance reports.

Preferred candidate profile

Graduate / Postgraduate in Business Administration, Facility Management, or Engineering.
10-12 years of experience in facility management operations with at least 35 years in a leadership role.
Excellent communication, client handling, and people management skills.
Strong analytical and problem-solving abilities.
Proficient in MS Office and FM software tools.

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