Posted:15 hours ago|
Platform:
Work from Office
Full Time
Job Description
[Please delete this section before finalizing the Job Requisition: Below is an example Job Description for this Job Profile, and may need to be updated to reflect the specific responsibilities of this role. Please also ensure that you validate the selection of the Job Profile and placement of this Position in the Job Architecture before finalizing.]
Provide general overall facility management services, including continuous monitoring of office/facility Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery Follow up with clients to ensure customer satisfaction Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action Remain knowledgeable regarding all operational aspects of building systems Coordinate with outside contractors for the service and repairs of equipment Follow protocol for effective building-specific maintenance and safety procedures Maintain on-going communication with contractors, client, and team Assist with site inspection within the assigned building portfolio Create work orders and assign work orders to the engineering staff, subcontractors, and vendors Report on open and closed work orders and check the status of open work orders with the assigned party Request, review, and submit work orders, bids, and proposals from vendors Verify final invoice pricing and process payments in a timely manner Assist in the monitoring and assessment of vendor performance Train vendors on work order and billing procedures Manage complex work orders such as environmental issues and disaster recovery Manage service and performance of vendors and landlords for timely completion of jobs Create and record appropriate written communication between all parties Schedule and document maintenance and repairs on building equipment Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates Provide process and procedures training and direction to new associates Coordinate special events in support of client Assist with measuring and reporting key performance indicators against service level agreements Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
1. Communication Proficiency (oral and written)
2. Customer Focus
3. Initiative
4. Sense of Urgency
5. Multi-Tasking
6. Detail Oriented
7. Financial Knowledge
8. Time Management Skills
9. Team Orientation
IMPORTANT EDUCATION
High school diploma or a General Equivalency Diploma (GED) required Associates or Bachelors degree in facilities management, building, business or other related field preferred
IMPORTANT EXPERIENCE
A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications Previous customer service experience Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes Proficient in understanding management agreements and contract language Working knowledge of computer software programs and base building systems Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint) Demonstrated ability to exercise good judgment Excellent interpersonal skills Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends
Cushman & Wakefield
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