Operations Associate Intern (Based in India)

Company Overview:

Mapped is a boutique recruitment consulting firm that specializes in sourcing mid-senior level roles in HR, Office Support, and Leadership positions. With over 6 years of principal experience in the industry and an average annual turnover of 0.5 - 0.8 million SGD, our eye for talent is only met equally by our company’s unique focus on a value-oriented, genuine, and transparent approach to relationship building, as well as our heart for empowering disadvantaged persons to thrive in the workplace through our partnership with social service agencies.

Job Summary:

3-month internship

Responsibilities:

As an Operations Associate, you will support the smooth execution of day-to-day business operations, CRM/ATS system management, and executive support. Your responsibilities include, but are not limited to:

System & Data Management:

• Assist in maintaining and managing the internal CRM (Customer Relationship Management) and ATS (Applicant Tracking System).
• Support data-related tasks including database management, data migration, data cleansing, and ensuring ongoing data accuracy.
• Utilize CRM and ATS tools to manage client and candidate relationships, ensuring high data integrity.

Operational Support:

• Provide administrative support for operational activities such as documentation, process improvement, workflow standardization, and optimization.
• Collaborate with consultants and teams to troubleshoot system issues, streamline processes, and liaise with software vendors for technical enhancements and bug resolutions.

Market Research & Reporting:

• Conduct research on market trends, employment laws, business regulations, government grants, and other relevant areas to support strategic planning and compliance.
• Monitor job advertisements across different countries and regions, and assist in sending out business float emails to support outreach and lead generation efforts.

Executive Assistance:

• Provide EA support to the CEO, including managing calendars, scheduling meetings, preparing documents, handling follow-ups, and coordinating internal communications and initiatives.

Marketing:

• Collaborate with the CEO to create and distribute newsletters and marketing emails to stakeholders.
• Design visual content using Canva, leveraging existing brand templates and Mapped design structures to support the CEO’s marketing communications and stakeholder engagement.

Requirements:

• Bachelor’s degree in Business Administration, Operations, or a related field (or equivalent experience).
• Proficiency in Microsoft Excel, Google Sheets, etc.
• Ability to conduct research and synthesize findings into actionable insights.
• Detailed-oriented, excellent interpersonal skills with exceptional written and verbal communication.
• Strong organizational and time-management skills, with the ability to prioritize and handle executive-level coordination tasks. Prior experience supporting leadership is a plus but not mandatory.
• Ability to work independently and collaboratively in a team environment.
• Analytical mindset with problem-solving skills and a proactive approach to process improvement.
• Eagerness to learn, adapt, and contribute in a fast-paced environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By submitting your application, you give us permission to store and use your data for recruitment purposes in accordance with our privacy policy.