Operations Assistant

Function: Operations

Designation: Project Coordinator/ Operations Assistant

Open Position: 3

Location: Hyderabad

About Keus

Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to transcend ordinary living, offering a luxurious smart home experience that is seamless and beyond compare.

Our philosophy is centered around a design-first approach, where impeccable aesthetics meet unparalleled functionality. At Keus, a cadre of leading Industrial Designers, Electronics and Electrical Engineers, and Software Architects, merge their expertise to redefine industry standards and craft bespoke smart home products and solutions that lead the way in innovation.

We pride ourselves on being the benchmark of sophistication and holistic smart home experiences in India, relentlessly innovating not only to meet but redefine global standards.

Keus is on an ambitious path of expansion, with 2024 marking our entry into the thriving markets of Mumbai, Bangalore, and Pune. Our strategy involves directly engaging with Architects, Interior Designers, and leveraging Digital Marketing to enhance our customer reach.

Discover more about our vision and offerings:

Visit our website: www.keus.in

Watch us on YouTube: KeusSmartHome

Follow us on Instagram: @keussmarthome

Join us in shaping the future of luxurious Smart living.

Position Overview:

We're looking for a proactive Project Coordinator to join our Operations team, responsible for engaging with clients on their Keus smart home automation and smart lighting products installation journey. Ideal candidates will possess knowledge of customer relationships and project coordination.

Key Responsibilities:

• Ensure the complete details of the customer are updated in the CRM
• Professional client engagement in the customer life cycle starts from a welcome call to project completion
• Inform the client on the Sales to Operations handover and schedule the process in coordination with the Operations team
• Validate and share the Order transactions (receivables) update with the client and sales team
• Update the Sales order as per the requirement based on site changes and installation
• Coordinate with the Sales team on pending payments
• Schedule installation in coordination with the Operations team and Client
• Structured escalation of identified issues in a systematic manner

Qualifications:

• Education background should include a Diploma or a Graduation in any stream
• Ideally, 2 to 4 years of expertise in the customer relationship department in Interiors or project management companies
• Good communication skills – English, Hindi, and Telugu
• Proficiency in MS-Excel
• Strong interpersonal abilities

Key measures of success:

• Client information accuracy
• Response TAT (Turn Around Time)
• Documentation and structured reporting on
• Cross-functional coordination

Key Competencies:

• Ownership for action and results
• Customer centricity
• Process Centricity
• Knowledge of electrical wiring
• Communication and Interpersonal Skills

Keus Culture:

Join a team that is passionate about innovation and excellence. At Keus, we value creativity, collaboration, ownership, and a commitment to leading the smart home revolution.

What Keus Offers:

• The opportunity to be at the forefront of the home automation industry, working with high-end clientele.
• A dynamic and supportive work environment that values innovation and creativity.
• Competitive salary and other benefits.
• Professional growth opportunities in a rapidly expanding company.

Keus is an Equal Opportunity Employer;