Operations and Support Manager

Operations Support Manager (Supply Chain Management SD MM )

Location - Ghansoli .

Salary - 25K to 35K

Immediate joiners only can apply

(Any Notice period will not be Considerable)

Male only

Key Responsibilities :

a. Ticket Resolution :

1. Provide Resolution on the Technical / Non-Technical cases raised in the portal by SCM Users.

2. Coordinate with IT, FCnA, Operations and P&C team for issue resolution.

3. Weekly & Monthly analysis of cases: Nature of cases, Trend Analysis etc.

4. Provide Permanent fix / resolution on the Repetitive cases (RCA and RCF).

b. System UAT & New Developments :

1. Prepare BRD for system developments basis the issues logged in portal.

2. Conduct UAT and propose system developments or changes in the existing process.

3. Work closely with IT and G&I teams to develop reports for measurable KPIs.

4. Identify risk and provide GAP analysis.

c.KPI / SLA Monitoring :

1. Work with Ops Team in identifying key KPIs and link them with business objectives.

2. Convert all the Key KPIs (function wise, role wise) and find out mechanism to quantify them.

3. Develop Scorecards to measure the Operational performance.

Domain knowledge on Supply Chain Management / Logistics

Ready to work 6 days a week.

Should have worked on SAP LE/ SD/ MM,

WMS / LE module.

Should possess good knowledge of Master Data Management, Procure to Pay cycle in SAP

SAP Certification in SD ( Sales and Distribution) or MM ( Materials Management) with domain knowledge of Transportation / Logistics.

SAP MM EXPERTISE

• MM-Enterprise Structure:

• MM-Master Data: Material Master, Vendor Master, Purchasing Info Record, Source List, Quota Arrangement.

• MM-Purchasing:

• MM-Inventory Management:

• Special Procurements:

Interested Candidates Can Contact- 9171730707

share cv - shivani.samundre@white-force.in