1507 Operational Risk Jobs - Page 2

About Us Moder , formerly known as Archwell Operations, is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to become an extension of the customer service or operations team. Our team is built on industry expertise and provides the traction clients need to grow their company. Equipped with diverse tools, platforms, solutions, and services we strive to work towards our mission to positively impact the financial health of companies by powering in-house processes using top talent, workflow best practices, and progressive technology. Link - https://www.gomoder.com/about-moder Job Role: Credibly challenge and provide guidance to Business Leaders on the creation and validation of their key performance or risk indicators. Assist the team maintain the library in the Governance, Risk, and Compliance system of record. Experience & Qualifications: Core Skills for Metric Review and Validation 1. Analytical and Quantitative Skills Ability to interpret metric definitions, thresholds, and tiering logic. Proficiency in validating calculations (numerator/denominator), population logic, and compliance logic. Familiarity with statistical analysis and risk modeling tools is essential. 2. Data Integrity and Technical Validation Competence in verifying source data repositories and system-of-record queries. Understanding of data lineage, change control, and production integrity processes. Experience with ServiceNow workflows and documentation tracking. 3. Risk and Compliance Acumen Knowledge of regulatory frameworks (e.g., OCC Heightened Standards) and client/investor guidelines. Ability to assess metrics for compliance with internal policies and external regulations. 4. Cross-Functional Collaboration Coordination with Metric Owners, IT QA, Compliance, and Servicing Reporting teams. Engagement with Enterprise Risk Management (ERM) for credible challenge and oversight. 5. Documentation and Reporting Skill in drafting validation memos, metric inventories, and review outlines . Ability to communicate findings clearly to stakeholders, including board-level reporting for Tier 1 breaches. 6. Process and Governance Knowledge Familiarity with the Metric Tier Framework (Tier 13) and breach escalation protocols 5. Understanding of annual and monthly validation cycles, including ERM quarterly reviews. The candidate should be comfortable to work in night shift Candidate should be comfortable to Work from Office Two-way cab facility will be provided Immediate to 30 days' Notice Period candidate are preferred

The Service and Operations job category will be required to undertake a range of customer service management tasks Activities will include validation and approving the transactions in the core banking system for various customer and Bank initiated requests or instructions, processing of all various activities which support the excellent delivery of service to our customers to support the frontline service journey The development of efficient processes and activities will be a key activity to drive continuous improvement of service and operations Coaching and development of team members to support the improvement of knowledge, skills and capability will also be a key element of this role Also, this role requires to perform multi activities within the team Principal Responsibilities Operations The job holder will be required to approve/validate instructions to create, amend, cancel or close existing products or services and/or the administration of products received from various stakeholders Process remediation activity relating to various operational activities Ensure there are no defects while approving instructions or remediations Ensure timely response for the requests received through internal and external stakeholders, customers etc Handle various digital tools like bulk data capture tools, Lite automation tools, macros etc for validation of various servicing requests / instructions as applicable Operational effectiveness and control Approving /Validating the servicing requests processed by the staff for HSBC Customers in line with the laid down established and documented procedures, regulatory policies Coaching and development of colleagues to improve skills and capability Use knowledge of products, processes and procedures to address customer needs both through the team and individually Support colleagues to deliver service to customers at first point of contact through the reduction of operational requirements Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations Development and maintenance of Operational Management Information Tasks and responsibilities of the job holder may include some or all of the following Development and maintenance of Operational Management Information Carry out unit administration activities Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements. Use knowledge of products, processes and procedures to address customer needs both through the team and individually Coaching and development of colleagues to improve skills and capability Approving / Validating servicing requests for HSBC Customers Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations Management of Risk (Operational Risk / FIM requirements) Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators Requirements University (BA) or (BS) Thorough knowledge of the Banking systems & processes In depth knowledge and understanding of the regulation & guidelines as applicable Knowledge of Group Policies and Procedures for audit and compliance Branch Banking experience Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

Enables thought leadership and a team who are risk aware, empowe'red, and feel accountable to drive best in class service Jobs summary As a Client Data Specialist within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewe'd by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Act independently and move forward without clear instruction or close supervision. Make decisions that are effective and we'll-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team.

Enables thought leadership and a team who are risk aware, empowe'red, and feel accountable to drive best in class service Job Summary As a Client Data Manager II within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewe'd by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team, including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Take action independently and move forward without clear instruction or close supervision. Make decisions that are effective and we'll-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team.

Job Description Summary The role will be critical in building a modern data/technology led approach to assist IPI s business areas to proactively monitor and assure their control environment and enable proactive self-identification of potential control issues. This will include root cause analysis activity across a range of potential risk events and identifying the areas IPI need to improve to protect our customers and reduce operational losses. Furthermore, the role will include driving forward a programme of control testing to proactively assure the design and operational performance of controls across IPI. This is with an aim of driving increased self-identification of issues within the 1st line of defence. We are looking for individuals who can be innovative, technologically adept and take a data-led approach to control assessment, driving towards a more predictive approach to potential control issue identification and factoring this into high-quality reporting with actionable insights. Job Description What youll be doing! Part of a high performing Control Testing and Monitoring team to drive excellence in providing a Control Service to IPI. Deliver against agreed customer, business and strategic outcomes. Analyses and assesses control environment effectiveness using a wide range of testing and monitoring techniques and identifies potential impacts on the business. Assists the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service. Supports the implementation of the control strategy to monitor and test the design and operating effectiveness of the control environment across e2e business processes. Organises and prepares documentation, while also gathering and summarising data and information, to produce high quality testing and monitoring outcomes. This will include high quality insightful reporting for IPI stakeholders. Leads on the root cause analysis and identification management of actions on operational risk events and breaches. Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues. On occasion, you may be asked to support other Controls Office services that LTC provide to IPI based on business demand What youll need Good understanding of controls and their practical implementation across relevant financial services disciplines and risk types. Knowledge and experience of the approaches taken to manage non-financial/financial risk and a good technical understanding of business processes. Strong understanding and practical application of control testing and monitoring activities, with some experience of delivering control design and optimisation. Good technical understanding with the ability to support a proactive data and technology led approach to control monitoring. Good technical understanding of risk and control data and how this is managed in a GRC (Governance, Risk, Compliance) system. Takes responsibility for growing their skills and capabilities with support from senior colleagues. Coaches team members others in area of expertise to drive an uplift in skills and risk and control culture throughout IPI. Provides input into the development of both short- and medium-term control strategies. Makes good and timely decisions that keeps IPI moving forward. For example, ensures that people s decisions comply with policies and standards. Integrates analysis, experience, and other inputs to make effective decisions. Builds partnerships and works collaboratively with others to meet shared objectives. For example, encourages colleagues to work together as a team, and make sure they get recognition for doing so. What we re looking for: Risk Control Management : Strong risk management, governance and compliance knowledge. Data and Technology : skills and experience with utilising technology solutions and organisational data to build data led control monitoring solutions. Change/Transformation: experience of transforming and changing businesses, with a particular focus on control testing and monitoring. Stakeholder management: excellent interpersonal and presentational skills, both upwards to director level and downwards.

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measuresTo coordinate and perform investigation on various cases allotted report within timelinesProactively detect problems or gaps in different processes, ensure mitigation, and loop closureTo effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trendsLearning and ground sensing to be shared with the stakeholders for root cause analysisAccountabilityEffective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on qualityEnsure issues are picked up in a proactive manner necessary corrections are madeCreate network across the industry to identify nexus / racketProactively engage with law enforcement agencies for imparting knowledge and filing complaint. Imparting risk awareness/sensitization trainings across various branch locations / departments.

Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. We are currently seeking an experienced person to join the WPB Premier Services Team Role Purpose (overall high level summary of the role) The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. Principal Responsibilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client s enquiries relating to the PRM s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Role Context Premier is a key proposition in the bank s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self-motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Minimum Bachelor s degree / Graduation with 2 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. International Wealth and Premier Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. We are currently seeking an experienced person to join the WPB Premier Services Team Role Purpose (overall high level summary of the role) The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. Principal Responsibilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client s enquiries relating to the PRM s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Role Context Premier is a key proposition in the bank s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self-motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Minimum Bachelor s degree / Graduation with 2 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers needs. Role Purpose In line with the TCF principles the organization has changed its approach from mere transaction processing outlets to need based sales. The PSE would be responsible for implementing TCF principles in his day to day dealing with the customers. The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency. Impact on the Business / Function Contributes to improving productivity in the branch Branch hygiene standards Maintain good inter-personnel relationship across the branch staff By ensuring that all posters and any other promotional material are correctly and neatly displayed and latest brochures are always available . Ensure that the banking hall and ATMs are always clean Customers / Stakeholders Ensure positive customer experience and manage complaints / escalations Through effective service delivery, which would include prompt reply to customer queries and complaints, identifying and implementing initiatives to reduce customer waiting time, monitoring customer service scores on an ongoing basis and driving improvements in these scores Ensure that customer complaints are handled within defined TATs, and all staff is sensitised to proactively manage customer service issues Dockable complaints should be kept within acceptable benchmarks Maintain a requisite level of customer interaction by undertaking field visits with sales personnel Leadership Teamwork Establish mutual respect and trust in dealing with others work as a team Effective communication by regular discussions and feedback Operational Effectiveness Control Adherence to overall operational standards set by the bank To ensure all operations are carried out as per the laid down process By maintaining control over on various customer deliverables (Mention the deliverables managed) By implementing audit recommendations to ensure satisfactory compliance ratings/scores By supervising on going compliance with audit recommendations and adherence to procedures laid down by BIM/HHO/INM/RBI and other regulatory bodies Ensuring that the functions / responsibilities mandated as per the BMLCO guidelines are executed Maintain and observe HSBC internal control standards, implement and observe group compliance policy, including timely implementation of recommendation made by internal /external auditor and external regulators. Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager. Demonstrate an understanding of PEP acceptance, prohibition, CDD EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail. To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification. The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges (The challenges inherent in the role that require a continual test of the role holder s abilities. Service proposition is the key differentiator and the jobholder needs to ensure a positive customer experience for all walk-in customers on a consistent basis. The jobholder will also need to migrate customers in a friendly manager to alternate delivery channels. The jobholder may have to manage a team of unionised employees to deliver these results, which will be an additional challenge. Role Context (The environment and operating conditions of the role including the extent of guidance and authority) Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis. Needs to manage the platform service stream, and ensure increase in customer service quality. Management of Risk (Operational Risk / FIM requirements) Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Observation of Internal C ontrols (Compliance Policy / FIM requirements) Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD 000) Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduate with 2 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. How will you make an impact in this role The Global Operational Risk Oversight organization within Global Risk and Compliance (GRC) is responsible for identifying and managing risk across all processes and geographies at American Express. The Analyst, Internal Fraud will be part of the GRC organization and will report to the Manager, Internal Fraud Risk Management. The incumbent will be responsible for the oversight of Internal Fraud risk. The incumbent will lead a team of risk professionals in New York and India and will be responsible for establishing Internal Fraud risk management policy and standards, effectively challenging processes, policies, strategies, frameworks and governance procedures devised by first line teams to manage Internal Fraud risks, and monitoring and reporting independent risk assessment. We are seeking an experienced candidate to be a part of this exciting journey. Key Responsibilities: Establish Internal Fraud Risk Management Program, including policy and standards, governance, roles responsibilities, and requirements. Perform independent oversight and provide effective challenge to first line through reviews / testing and ongoing monitoring of People risk Internal Fraud processes Monitor metrics and create comprehensive reporting for internal fraud risks across the enterprise. Educate first line teams across the enterprise about risk management programs and practices Collaborate effectively with all stakeholders and partners to ensure regulatory compliance and manage regulatory relationship and exams for safety soundness related regulations Minimum Qualifications: 2+ years of experience in fraud risk management, compliance, internal fraud investigations, or a similar role Analytical skills, including a proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion Demonstrated ability to successfully manage multiple priorities Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs maturity and development Ability to identify issues, escalate key findings, and advise on recommended solutions to correct issues and/or mitigate risks Aptitude to communicate findings to colleagues, business partners, and senior leaders Exceptional professional communication skills clear, logical, and structured Impeccable integrity required for handling confidential information. Rigorous and analytical approach to problem-solving, decision-making, and prioritization Preferred Qualifications: Professional Certification (CFE, CAMS, FIC, etc) Second line of defense (2LOD) risk management experience with a focus on internal fraud and/or insider threat Experience with risk assessments, testing, and/or advanced analytical skills ORMCM

Do you have a knack for SOX AuditAre you at your best when supporting othersWe re looking for someone like that to: - perform Design Effectiveness (DE) and Operating Effectiveness (OE) testing as per internal methodology to agreed deadlines - maintain high quality testing documentation - address and clear any review points raised through Quality Assurance (QA) review in a timely manner - escalate any potential testing issues / exceptions to appropriate teams and record issues in the issues logs timely and accurately - support Control Owners, onshore Process Owners and Operational Risk Controllers in understanding reported control deficiencies and related risks - provide timely updates to the testing progress status tracker and stream leads - share and maintain knowledge You ll be working in Compliance Operational Risk Control (CORC) Business Control Assurance team in Pune or Mumbai, India. CORC Business Control Assurance is part of the Group Compliance Regulatory Governance (GCRG) function that provides an independent assessment of the design and operating effectiveness of SOX controls. You have - 3+ years of experience in operational controls, financial reporting controls or internal control areas (preferably within the financial services industry or professional services firms) - University degree or equivalent qualification (preferably Accounting, Finance or similar) - Experience performing tests of controls including SOX specific testing (preferable) - Very good written and spoken English - ACCA/CIA or equivalent audit or accounting qualification would be an asset. You are - Strong at organising skills, especially in planning and record keeping, - Strong at analytical, problem-solving and synthesizing skills, - Good at people skills and the ability to work in a diverse team and build relationships with people who you are reviewing/testing, - Good at enabling effective interaction with key stakeholders through tenacity and diplomacy, - Having excellent closure skills, - Result-oriented and assertive (you dont shy away from challenging situations) - Known for hitting deadlines.

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Job Descriptors International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Asset Management, the investment management business of the HSBC Group, invests on behalf of HSBC s worldwide customer base of retail and private clients, intermediaries, corporates and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBC s clients with investment opportunities around the world through an international network of offices in 23 countries and territories, delivering global capabilities with local market insight. Principal Responsibilities The PMS Operations Candidate will be responsible for overseeing the end-to-end operations of the Portfolio Management Services, ensuring regulatory compliance, smooth transaction processing, client servicing, and efficient coordination with internal teams, custodians, brokers, and clients. The role demands strong attention to detail, regulatory knowledge (PMS SEBI guidelines), and process-driven execution. Also need have strong hands-on understanding of HSBC Financial Crime Compliance and other internal policy requirement. 1. Client Onboarding and Account Setup Handle end to end PMS client onboarding process, including KYC, risk profiling, CDD/EDD, and documentation verification. Handle end to end Client AML and Screening. Coordinate with compliance and legal teams to ensure regulatory adherence. Setup PMS accounts with custodians and DP. Maintain onboarding trackers and ensure timely activation. 2. Daily Operations and Trade Lifecycle Management Monitor daily trade processing equity, debt, and money market instruments. Coordinate with dealers for trade confirmations and execution. Ensure timely settlements (T+1), coordinate with custodians, fund accountants, and brokers. Reconcile trade and holdings data between PMS, custodians, and brokers. 3. Fund Accounting and NAV Reconciliation Coordinate with fund accountants for daily/weekly NAV computation. Validate portfolio valuations, accrued incomes, fees, and expenses. Ensure accurate booking of corporate actions, dividends, and interest. Review portfolio reports and resolve reconciliation breaks. 4. Client Reporting and Communication Oversee monthly and quarterly client reporting (portfolio reports, statements, invoices, etc.). Coordinate performance and benchmark reporting. Assist with ad hoc client requests, data queries, and MIS requirements. 5. Billing, Fees Revenue Operations Manage fee processing fixed, performance, and trail fees. Ensure timely invoice generation and TDS/GST compliance. Coordinate with finance for revenue recognition and receivables. 6. Compliance, Audit Regulatory Reporting Ensure adherence to SEBI PMS regulations and internal policies. Assist in preparation and submission of SEBI periodic reports (monthly, quarterly, annual). Coordinate internal, statutory, and regulatory audits. Maintain audit trails and resolve observations within timelines. 7. System Vendor Coordination Work with software vendors and internal IT team for system enhancements and issue resolution (e.g., PMS software, KYC tools). Automate manual processes to improve efficiency and reduce errors. Ensure data integrity and backups. 8. Process Management Controls Implement and review standard operating procedures (SOPs). Monitor operational risk areas and introduce mitigants. Requirements Preferably a Graduate with accounting background with at least 3+ years of existing work experience in Portfolio Management services. Deep understanding of PMS regulations and operations. Strong knowledge of trade lifecycle (equity, debt, MM), custodial processes, and fund accounting. Hands-on experience with PMS/RTA platforms Strong Excel and data handling skills; working knowledge of PMS software. Attention to detail and analytical thinking. Ability to multitask and deliver under deadlines Useful Link Link to Careers Site: Click HERE

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Job Descriptors International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Asset Management, the investment management business of the HSBC Group, invests on behalf of HSBC s worldwide customer base of retail and private clients, intermediaries, corporates and institutions through both segregated accounts and pooled funds. HSBC Asset Management connects HSBC s clients with investment opportunities around the world through an international network of offices in 23 countries and territories, delivering global capabilities with local market insight. Principal Responsibilities The PMS Operations Candidate will be responsible for overseeing the end-to-end operations of the Portfolio Management Services, ensuring regulatory compliance, smooth transaction processing, client servicing, and efficient coordination with internal teams, custodians, brokers, and clients. The role demands strong attention to detail, regulatory knowledge (PMS SEBI guidelines), and process-driven execution. Also need have strong hands-on understanding of HSBC Financial Crime Compliance and other internal policy requirement. 1. Client Onboarding and Account Setup Handle end to end PMS client onboarding process, including KYC, risk profiling, CDD/EDD, and documentation verification. Handle end to end Client AML and Screening. Coordinate with compliance and legal teams to ensure regulatory adherence. Setup PMS accounts with custodians and DP. Maintain onboarding trackers and ensure timely activation. 2. Daily Operations and Trade Lifecycle Management Monitor daily trade processing equity, debt, and money market instruments. Coordinate with dealers for trade confirmations and execution. Ensure timely settlements (T+1), coordinate with custodians, fund accountants, and brokers. Reconcile trade and holdings data between PMS, custodians, and brokers. 3. Fund Accounting and NAV Reconciliation Coordinate with fund accountants for daily/weekly NAV computation. Validate portfolio valuations, accrued incomes, fees, and expenses. Ensure accurate booking of corporate actions, dividends, and interest. Review portfolio reports and resolve reconciliation breaks. 4. Client Reporting and Communication Oversee monthly and quarterly client reporting (portfolio reports, statements, invoices, etc.). Coordinate performance and benchmark reporting. Assist with ad hoc client requests, data queries, and MIS requirements. 5. Billing, Fees Revenue Operations Manage fee processing fixed, performance, and trail fees. Ensure timely invoice generation and TDS/GST compliance. Coordinate with finance for revenue recognition and receivables. 6. Compliance, Audit Regulatory Reporting Ensure adherence to SEBI PMS regulations and internal policies. Assist in preparation and submission of SEBI periodic reports (monthly, quarterly, annual). Coordinate internal, statutory, and regulatory audits. Maintain audit trails and resolve observations within timelines. 7. System Vendor Coordination Work with software vendors and internal IT team for system enhancements and issue resolution (e.g., PMS software, KYC tools). Automate manual processes to improve efficiency and reduce errors. Ensure data integrity and backups. 8. Process Management Controls Implement and review standard operating procedures (SOPs). Monitor operational risk areas and introduce mitigants. Requirements Preferably a Graduate with accounting background with at least 3+ years of existing work experience in Portfolio Management services. Deep understanding of PMS regulations and operations. Strong knowledge of trade lifecycle (equity, debt, MM), custodial processes, and fund accounting. Hands-on experience with PMS/RTA platforms Strong Excel and data handling skills; working knowledge of PMS software. Attention to detail and analytical thinking. Ability to multitask and deliver under deadlines Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Useful Link Link to Careers Site: Click HERE

Join our dynamic team to navigate complex risk landscapes and fortify technology governance, making a pivotal impact in our firm s robust risk strategy. Job Summary As an Associate Compliance and Operations Risk Test Lead within the Testing Center of Excellence, you will play a pivotal role in enhancing our compliance and operational risk management. Your expertise in test execution will be crucial in managing and conducting precise and accountable tests, ensuring alignment with the firms highest risks. Your analytical thinking and problem-solving skills will be key in identifying control coverage gaps and driving remediation of control issues. You will also be responsible for planning and organizing your own work, and potentially that of a team, while liaising and coordinating activities across various departments. Your role will be integral in ensuring a cohesive and efficient testing framework, contributing to the seamless delivery of quality outcomes. Job responsibilities Conduct comprehensive testing processes, ensuring all activities are completed accurately and on time, while adhering to the firms highest risk priorities. Utilize advanced analytical thinking to identify control coverage gaps and verify that controls are properly designed and implemented. Apply problem-solving skills to address complex situations, develop alternate solutions, and interpret policies to ensure compliance with technical standards. Collaborate with cross-functional teams to align testing efforts and maintain open communication with stakeholders, ensuring effective execution of tasks. Continuously improve control evaluation methods and interpret control ratings and metrics to enhance the firms compliance and operational risk management. Required qualifications, capabilities, and skills 3+ years of experience in executing and managing testing processes within a professional or specialized field. Demonstrated proficiency in analytical thinking, with a track record of systematically organizing, comparing, and evaluating various aspects of a situation to identify key information. Proven ability to perform assessments of the control environment, identifying control coverage gaps and verifying the proper design and implementation of controls. Experience in coordinating activities across multiple departments, with the ability to adapt to changing priorities and manage a team if required. Proficiency in utilizing Project Management methodologies, tools, and techniques to lead and manage aspects of the project management lifecycle.

We are MG Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited) . We are a fully owned subsidiary of the MG plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At MG our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. Key Responsibilities/ Accountabilities: Support the coordination of supplier governance forums including engagement with key committees and Business owners, assisting in data collection, and preparation of forum packs and drafting minutes of meetings. Track and escalate issues, maintaining a calendar of oversight activities. Consolidate service metrics with subject matter expert and identify trends for further analysis. Build and maintain Power BI dashboards to support data-driven governance. Support in risk management activities such as control reviews, due diligence, and assurance activities. Manage supplier documentation and escalate exceptions to subject matter expert or centre of excellence. Support the central contact for supplier governance and reporting queries. Maintain and monitor Key Performance Indicator, Service Level Agreement, and performance measures. Support in supplier compliance with internal policies and attestations. Support and maintain supplier exit plans to support continuity and risk mitigation. Help with key insights trend analysis to facilitate the preparation of management information. Resolve queries/requests received in group mail box and ensure closure within stipulated time period. Wider 3rd Party Oversight Team Teams within Investment Operations Supplier Risk Management Team Third Party Suppliers Knowledge, Skills, Experience Educational Qualification Knowledge Skills: Strong analytical mindset with keen attention to detail and initiative-taking in problem-solving. Proficient in Power BI, Power Automate, Excel and data analysis. Good communication skills, clear and confident in both written and verbal communication across all levels of the business. Well organised and having structured approach. Ability to manage multiple competing priorities. Self-driven, and eager to learn and contribute to the team s success.. Good time management, prioritisation, and organisational skills to manage multiple workstreams efficiently. Adaptable and flexible in a dynamic environment. Works well independently and as part of a team, fostering a positive and cooperative work culture. Embraces change with a growth mindset and a commitment to continuous learning. Experience: 2 4 years in financial services with exposure to third-party risk oversight, vendor management, and governance. Good in supplier performance evaluation, reporting, and issue resolution. Proficient in vendor risk platforms (e.g., Prevalent) and automation tools (e.g., Power Automate, Power BI). Good understanding of asset management operations and third-party regulatory frameworks. Effective in managing stakeholder queries and collaborating across teams. Good process improvement mindset and background in operational risk. Familiar with complex fund structures and third-party regulatory frameworks. Educational Qualification: Graduate in any discipline. Any Certification like Power BI, Data Analytics will be a plus. We have a diverse workforce and an inclusive culture at MG Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

PurposeTo identify preventive ways to avoid any risk occurrenceTo decrease fraud and operational risk in the state by efficiently identify the emerging risk and putting appropriate measuresTo coordinate and perform investigation on various cases allotted report within timelinesProactively detect problems or gaps in different processes, ensure mitigation, and loop closureTo effectively manage risk agencies and to ensure that their competency skills are upgraded as against evolving fraud trendsLearning and ground sensing to be shared with the stakeholders for root cause analysisAccountabilityEffective use of risk agency network and ensuring closure of cases within stipulated timelines without compromising on qualityEnsure issues are picked up in a proactive manner necessary corrections are madeCreate network across the industry to identify nexus / racketProactively engage with law enforcement agencies for imparting knowledge and filing complaint. Imparting risk awareness/sensitization trainings across various branch locations / departments.

Some careers have more impact than others. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Vice President Finance Operations Principal responsibilities Ensure support is provided as per requirement to onshore counterparts Attend/Organize all business calls /meetings and drive issue resolution as required Respond to queries from senior group level management as appropriate Drive performance metrics in line with requirements. Manage peak loads of work and also identify and re-engineer processes to reduce month end workload. Ensure proactive controls in place to highlight issues before they are picked up by business. Manage the Operational Risk and maintain cross training for all deliverables. Ensure (a) 100% PLA delivery (b) basic process documentation is completed for all the activities Ensure compliance with HSBC standards and Statutory requirements Have 100% backups created, to operate during any contingent events. Requirements Qualified CA / CWA/ MBA with at least 10+ years of post-qualification experience in accounting Should have extensive experience in Insurance business drivers Ability in Business Reporting and Analysis expert knowledge of Python software proficiency in write and edit scripts Exposure to IFRS17 accounting and reporting as per standard should be having good understanding of IFRS 9 and investment accounting and reporting Should be a subject matter expert on preparation of Entity Financial Control Activities Ledger Close, Cost Analysis, SARACEN Primary and Supplementary Financials, Analytical Reviews, Balance Sheet Reconciliations and Substantiation Should have in-depth knowledge around preparation and review of the schedules and financial results for Insurance entity able to comprehend and implement the controls and procedures in regard to Financial Control processes Review and processing of receipts, adjustments and preparation of underwriting booking data underwriting analysis Management of information and support operations with data analysis to determine underwriting database bookings and adjustments Having good understanding on related control environment (SOX as well as Non SOX) and making sure accounting and reporting process works as per design responsible for managing audits and handling queries from regulators Should be able to provide guidance to insurance operations and product development team in regard to procedures and their implications. Should have good perspective of system changes and its implications

Company: Guy Carpenter Description: We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Gurugram This is a hybrid role that has a requirement of working at least three days a week in the office. Associate Director - Transactional Services We re seeking an Associate Director - Transactional Services who will become a part of a high-performance team involves driving the organizational strategy to ensure continuous improvement within the operations team through effective processes, skilled people, and a focus on quality. In this role, you will take complete ownership of Reinsurance Claims agreements, contributing to a positive difference in customer service by exceeding client expectations through strong operational rigor and delivery. It is essential to ensure that all compliance and regulatory requirements are met and maintained according to the required standards. Additionally, being bold in your thinking and bringing innovative solutions to any barriers faced will be crucial. During the first 3-6 months, you will receive active support from your peers to help you understand the ways of working within the organization. We will count on you to: Direct the service operations and functions within a Client Support Process Team Lead and inspire the team, including setting clear goals and operating expectations, coaching CSS technicians to achieve goals and their full potential Implement short and long-term staffing strategies that aligns with the business objectives and target operating model Maintain robust operational management discipline as per processing metrics and professional standards Establish and adhere to SLA requirements with Guy Carpenter standards and clients-specific reinsurance agreements Operational Excellence - Building value by creating process efficiencies through upstream downstream impact in business Deliver quality by building a knowledge organization and encouraging, leading and guiding teams to build depth and breadth of technical expertise Work with cross functional teams to resolve complex client and broker issues, and identify opportunities for improvements in process efficiency and effectiveness Stakeholder Management Stakeholders / operating companies - Serve as the escalation point of contact in resolving complex and challenging issues. Examine capacity planning and forecasting of team resources (e.g., people, time, etc.) and adjust as needed to maximize effectiveness and efficiency Risk Management compliance - Enforce a regular risk review to create significant RC profiling (risk register) and resilience in operations. Eg. Review cross skilling plans to mitigate operational risks related to key person dependence. Will be required to benchmark best risk practices to help create an operational risk strategy. Opportunity identification Seek opportunities for development of high potential managers and constantly work towards supporting regions in projects and client deliveries Employee Engagement - Set standards for people excellence and create strategies for development of people and process knowledge What you need to have: Strong understanding of Reinsurance broking business - Minimum 12-14 years experience overall in Reinsurance/ Reinsurance Broking Analytical ability and Decision making Presentation skills / Influencing partnering Leadership and People management Operational Excellence Resource Management Change agility Critical thinking Collaboration Risk Management Resource Management Education: Graduate; Post graduate/MBA would be desirable What makes you stand out Client facing experience Leading successful work project across teams that accomplishes a defined outcome and results for the business Transition/migration experience Strong ability to plan and manage numerous processes, people and priorities simultaneously Experience in statutory audits and dealing with auditors. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Guy Carpenter , a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com , or follow on LinkedIn and X . Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person

About The Role About The Role Process Support Visits to Branches for Process Adherence Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes Pre and Post Account opening sampling of data for RCU Manage Team & Agencies to drive field level Initiatives, activities & Investigations Follow ups on the Unusual Events to ensure timely closure Support for counterfeit note reporting to authorities Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures. Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes. Liaison with legal & other govt. enforcement agencies The measurable will be Branch Audit Ratings Effectiveness of control in the branches in terms of tracking control items Critical findings in the vigilance visits Number of Unusual Events/Operational events coming out of the branches and their closures Number of STRs coming out of the branches.

About The Role About The Role Process Support Visits to Branches for Process Adherence Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes Pre and Post Account opening sampling of data for RCU Manage Team & Agencies to drive field level Initiatives, activities & Investigations Follow ups on the Unusual Events to ensure timely closure Support for counterfeit note reporting to authorities Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures. Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes. Liaison with legal & other govt. enforcement agencies The measurable will be Branch Audit Ratings Effectiveness of control in the branches in terms of tracking control items Critical findings in the vigilance visits Number of Unusual Events/Operational events coming out of the branches and their closures Number of STRs coming out of the branches.

About The Role JOB DESCRIPTION RoleRCU Digital Fraud Team Manager GradeM4/M5 Manage team of Acquisitions Managers to manage and grow existing portfolio of customers in Agri SME space. Acceptable knowledge of respective geography & ability to quickly recruit quality team members. To manage and grow existing portfolio of customers in Agri, Food processing & MSME Industries by offering loan products in line with customer requirements of W orking capital (fund based/non-fund based) & Term Loan facilities Build a strong & robust customer base to increase both assets and liabilities, earn revenue by providing them high standards of service on an ongoing basis. Deepening relationship with existing customers through Cross sell liability & other third party products. Regular monitoring of accounts to ensure there are no delinquencies, portfolio hygiene, post disbursement deferrals closure in time, security perfection To engage with Credit & risk function, legal & technical teams, RCAD & GR team for customer requirements & collaborate with internal bank channels for deepening customer base. Improve efficiency by monitoring & suggesting improvement in processes basis ground reality & market trends. CA / Post Graduate Diploma / Post Graduate in Banking and Finance / Commerce etc. Strong oral and written Communication Relationship Management Skill Leadership Skills Local Market Knowledge will be an added advantage Minimum SME funding & portfolio management work experience 5 years

About The Role Job Role: Manage Day to-day Operational Activities of Customer Deliverables like Debit card / Credit Card / Cheque book etc" Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors. Ensure TAT for all the activities & experience in leading a team operations. To handle escalations in operations. Reconciliation of processing data on a day-to-day basis. Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues. Continuously work on improvements & error reduction thru regular analysis. Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc. Take up any other assignments as conveyed by seniors from time to time. Very good command on MS-office (Word, Excel, PowerPoint, etc.) Should have built and worked on SOP"™s, BRD, and operational risk matrices for the team Excellent project, analytical, execution skills & effective communication skills Should be able to drive efficiency and an error free ops organization. Job Requirements: Be flexible to the work timings as the role demands. Should be fast and accurate with excellent written and oral communication skills. Should be a strong team player and demonstrate excellent team work. High commitment to work Willingness to work late hours /work in staggered working arrangement, in case the same is required.

About The Role Job Role: Manage Day to-day Operational Activities of Customer Deliverables like Debit card / Credit Card / Cheque book etc" Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors. Ensure TAT for all the activities & experience in leading a team operations. To handle escalations in operations. Reconciliation of processing data on a day-to-day basis. Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues. Continuously work on improvements & error reduction thru regular analysis. Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc. Take up any other assignments as conveyed by seniors from time to time. Very good command on MS-office (Word, Excel, PowerPoint, etc.) Should have built and worked on SOP"™s, BRD, and operational risk matrices for the team Excellent project, analytical, execution skills & effective communication skills Should be able to drive efficiency and an error free ops organization. Job Requirements: Be flexible to the work timings as the role demands. Should be fast and accurate with excellent written and oral communication skills. Should be a strong team player and demonstrate excellent team work. High commitment to work Willingness to work late hours /work in staggered working arrangement, in case the same is required.

Role Purpose As senior member of the JLL India HSSE team, this individual will be responsible for implementing and managing HSSE for one of the JLLs key India WD accounts. The most important objective of this role will be ensuring that our employees and sub-contractors return home safely at the end of their working day. To demonstrate leadership in health, safety and environmental issues, ensuring that the JLL HSSE and Client Management System and Standards are applied across areas of responsibility. To promote a positive, proactive HSSE culture and to influence stakeholders and ensure alignment and compliance with all client HSSE policies and practice. The role is highly visible, and the work is fast-paced focused on ensuring that critical stakeholders, such as employees and clients, receive timely, relevant information and appropriate counsel for HSSE Matters. Successful candidate must have an acute eye for HSSE risk and be able to foster as strong culture health and safety and deliver world class HSSE results, improved productivity and flawless execution. To drive a program for training, audit, measurement and reporting HSSE performance against agreed standards. To implement practical risk management strategies. What this job involves Performance Implement Global WD HSSE and Client strategic objectives and bring them to life in the Client account, ensuring effective operational relevance within the area of responsibility. Manage and reduce operational risks by providing guidance and advice on HSSE risk management at all levels. Provide technical advice on relevant HSSE issues and communicate notifications of changes in legislation that will impact service delivery and/or client occupancy. Ensure a continued working knowledge of relevant current legislation. Identify improvement opportunities and support the account team in identifying practical cost-effective solutions and controls for HSSE risks. Ensure building related risk assessments are in place in line with legal requirements and Client Global Risk Control Standards. Manage account for incident and accident investigations. Support implementation of an effective account HSSE communication plan. Leadership Foster a Culture of Safety across the Account. Lead, manage and develop the Account HSSE teams maintaining an appropriate structure to ensure operational HSSE management. Support Regional HSSE leads in developing relationships with key internal and external HSSE stakeholders. Proactively develop and manage client relationships ensuring expected service levels are achieved. Deliver an exceptional quality of service to Client, as reflected by client feedback. Embed JLL WD HSSE requirements and meet client requirements and standards. Establish effective relationships and work co-operatively with the Account Teams, Client organizations, and 3rd party vendors. Contribute to the WD HSSE program as part of the global HSSE leadership team. Ensure 3rd party vendors maintain compliance with JLL WD and Client HSSE Standards at all times. Standards Support the implementation and maintenance of JLL Regional HSSE operational controls, (i.e., process, standards, procedures, and guidelines) ensuring compliance with HSSE obligations and JLLs HSSE aspirations. Drive the development of best practice HSE training programs and resources within the Region. Implement HSE strategy and operating protocols for the safety performance of JLLs contractors and supply chain vendors. Support the successful delivery of HSSE regulatory responsibilities and best practices to secure regulatory compliance, including management of change related to new and revised legislation. Support the successful management of assurance for the HSSE program, while supporting growth strategies related to Client, JLL and/or national and industry standards. Build and maintain client relationships Develop, and own strong relationships with clients key representatives and local stakeholders. Develop, and manage regular localized client meetings and feedback sessions. Build a relationship with the client developing trust and demonstrating ownership and drive of innovation and change management. Ensure a pro-active approach to understanding the clients changing priorities. Creates and enhances standardized processes and infrastructure in order to provide superior and safe real estate and business solutions for our clients. Develop and lead a high performing team (if any direct reports) Positive impact on people and a force for good in the communities in & around the clients sites. Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values. Understand strengths, opportunities and skill sets of existing support team and provide day to day management and coaching to increase productivity. Consider location of resources reporting to the account and make appropriate changes over time. Identify any gaps in skill sets or resources required to achieve account goals. Prior to adding headcount, understand capacity of existing team or broader resources across the HSSE platform. Align the team with client priorities and the account and HSSE functions vision and strategy. Ensure career and succession plans are structured and pro-actively managed to avoid operational disruption. Improve team performance through regular coaching and feedback. Every day is different, and in all these activities, wed encourage you to show your ingenuity. Sound like you To apply you need to be / have The Candidate Our ideal candidate will have Ability to influence, partner and operate strategically are critical competencies. Positive, proactive, energetic approach to safety management. Ability to demonstrate initiative and show foresight in relation to existing and potential problems. Evidence of strong interpersonal skills in order to establish credibility with colleagues and senior management and to foster effective working relations with a wide range of senior internal, client and external contacts Knowledge and understanding of Internationally recognized HSSE Management systems Results orientated with a strong focus on the delivery of objectives, including an ability to provide creative and innovative solutions based on a sound understanding of business requirements. Good communication skills, both verbal and written, with ability to deal with all people at all organizational levels, internally and externally. Ability to work unsupervised and take positive action to resolve issues on own initiative. Computer literate with a knowledge of commonly used software programs, including Microsoft Office applications. Ability to research and produce management information and specialist reports making recommendations as appropriate. Good organisational skills with the ability to balance competing demands and to meet deadlines. Strong business acumen. Ability to carry out an audit and gather objective evidence through observation, interview and sampling of documents and records. Strong cultural awareness: unwavering ethical standards; drives excellence and innately collaborative. Understands how to be effective operating across geographies and cultures. Able to lead and inspire, guide and coach, and develop the performance of those managed. Essential Criteria: Minimum 8 years experience developing, implementing, and managing HSSE programs Strong track record HSE management experience within Operational Management systems and working with corporate clients. Managing HSSE for multiple sites across multiple countries with a strong understanding of the HSSE regulatory environment in major markets. ISO 14001 and 45001 Management system development, implementation and auditing experience. Experience of implementing HSE technology platforms and data management tools across multiple countries & regions. Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex multi-site property portfolio. Practical experience of problem solving HSSE issues in a dynamic/diverse environment and implementation of risk control systems and processes. An agile approach to leadership and stakeholder management able to operate effectively in a matrix structure. A strong orientation to goals and measurable results.

Job Purpose This position is open with Bajaj Finance Ltd.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities Review of design & implementation of Operational Risk Management (ORM) framework Review of design Required Qualifications and Experience Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.