Operation Team Leader

Job Title: Team Leader – Sales Process (BPO)

Location:

Salary:

Work Mode:

About the Role

Team Leader

Key Responsibilities

• Lead, coach, and motivate a team of sales advisors to achieve daily, weekly, and monthly targets.
• Monitor individual and team performance metrics (conversion rate, productivity, quality scores, etc.).
• Conduct daily huddles, sales reviews, and feedback sessions to drive consistent improvement.
• Ensure adherence to process guidelines, compliance, and customer satisfaction standards.
• Collaborate with training, quality, and operations teams to improve performance outcomes.
• Manage attrition, shrinkage, and roster planning effectively.
• Handle escalations and ensure timely resolution of customer concerns.
• Prepare performance reports and share insights with management.

Required Skills & Experience

• Minimum

  2–4 years

  of experience in a

  BPO sales process

  , with at least

  1 year in a team leader or supervisory role

  .
• Strong understanding of

  tele-sales / voice-based selling techniques

  .
• Excellent communication, analytical, and people management skills.
• Proficiency in MS Excel and reporting tools.
• Ability to thrive in a target-driven, dynamic environment.

Educational Qualification

• Graduate in any discipline (MBA preferred but not mandatory).

Why Join Us

• Competitive salary package up to ₹5.5 LPA.
• Opportunity to work with a leading BPO in a performance-driven culture.
• Clear growth path and recognition for top performers.
• Vibrant and collaborative work environment in the heart of

  Gurugram

  .