KeyCMS

Job Description: Team Leader – Pre-Sales (Real Estate) Company Name: Key Carrier Management Service Pvt. Ltd.Profile: Team Leader – Pre-SalesExperience: Min 2 YearsLocation: Shela, AhmedabadSalary: Up to 40K Role Overview: Team Leader – Pre-Sales (Real Estate) As a Team Leader in the pre-sales department of the real estate industry, you will manage a team of telecallers, ensuring the effective handling of leads and driving site visits. Your role involves motivating and guiding the team, streamlining operations, and ensuring high conversion rates. You will act as the bridge between management and the pre-sales team, ensuring smooth coordination and achieving targets. Key Responsibilities: * Lead and manage a team of pre-sales telecallers, providing guidance, training, and performance feedback.* Monitor daily call activities, ensuring the team meets their lead generation and follow-up targets.* Develop strategies to improve lead conversion rates and maximize site visit appointments.* Maintain an in-depth understanding of market trends and project details to support team members effectively.* Oversee data management, ensuring accurate and updated records of client interactions, follow-ups, and scheduled site visits.* Address and resolve client escalations and objections to build trust and improve customer satisfaction.* Collaborate with sales and marketing teams to align strategies and achieve organizational goals.* Prepare and present regular reports on team performance, lead status, and conversion metrics to senior management. Requirements: * 2–4 years of experience with at least 1 year in a supervisory or leadership role.* Proficiency in Hindi, Gujarati, and English is mandatory.* Strong leadership skills with the ability to motivate and inspire a team.* Excellent communication and interpersonal skills to build client and team relationships.* Proven ability to handle objections and resolve client queries effectively.* Sound organizational skills with the ability to multitask and manage priorities.* Result-oriented mindset with a focus on achieving targets and deadlines.

Job Title: Quality Auditor (BPO)Salary: Up to 35KExperience: Minimum 2 YearsLocation: Shela, Ahmedabad. The Quality Auditor (QA) is responsible for assessing the quality of performance of ourCustomer Service Associates across various tele-calling campaigns. The QA will monitorinbound and outbound calls to ensure accuracy in alignment with the process andproducts. The QA will also be responsible for evaluating employee performance andensuring adherence to company policies and procedures. Key Responsibilities:• Participate in the design of call monitoring formats and quality standards.• Monitor live calls to identify customer needs and expectations.• Provide actionable feedback to employees to improve call quality as needed.• Coordinate and facilitate call calibration sessions for call center staff.• Provide feedback to call center team leaders and supervisors.• Prepare and analyze internal and external quality reports for management review on adaily, weekly, and monthly basis.• Work with underperforming employees to enhance their communication skills andcall handling abilities.• Shortlist employees for weekly and monthly recognition as top performers.• Perform other duties as assigned. Additional Responsibilities:• Conduct audits for all tele-calling campaigns within the company.• Ensure quality standards are maintained across various campaigns.

Team Leader – Pre-Sales (Real Estate) Company Name: Key Carrier Management Service Pvt. Ltd. Profile: Team Leader – Pre-Sales Experience: Min 2 Years Location: Shela, Ahmedabad Salary: Up to 40000/- pm Role Overview: Team Leader – Pre-Sales (Real Estate) As a Team Leader in the pre-sales department of the real estate industry, you will manage a team of telecaller, ensuring the effective handling of leads and driving site visits. Your role involves motivating and guiding the team, streamlining operations, and ensuring high conversion rates. You will act as the bridge between management and the pre-sales team, ensuring smooth coordination and achieving targets. Key Responsibilities: • Lead and manage a team of pre-sales telecaller, providing guidance, training, and performance feedback. • Monitor daily call activities, ensuring the team meets their lead generation and follow-up targets. • Develop strategies to improve lead conversion rates and maximize site visit appointments. • Maintain an in-depth understanding of market trends and project details to support team members effectively. • Oversee data management, ensuring accurate and updated records of client interactions, follow-ups, and scheduled site visits. • Address and resolve client escalations and objections to build trust and improve customer satisfaction. • Collaborate with sales and marketing teams to align strategies and achieve organizational goals. • Prepare and present regular reports on team performance, lead status, and conversion metrics to senior management. Requirements: • 2–4 years of experience with at least 1 year in a supervisory or leadership role. • Proficiency in Hindi, Gujarati, and English is mandatory. • Strong leadership skills with the ability to motivate and inspire a team. • Excellent communication and interpersonal skills to build client and team relationships. • Proven ability to handle objections and resolve client queries effectively. • Sound organizational skills with the ability to multitask and manage priorities. • Result-oriented mindset with a focus on achieving targets and deadlines. Show more Show less

Job Title: Quality Analyst & Trainer Location: Shela, Ahmedabad Experience: 1–3 years (preferred) Salary : Up to 35,000/- Job Summary: We are looking for a motivated and detail-oriented Quality Analyst & Trainer to support our BPO operations. The ideal candidate will be responsible for auditing calls, providing actionable feedback, and conducting training sessions for new joiners. This dual role plays a key part in ensuring service quality, improving performance, and equipping employees with the skills and knowledge required to excel in their roles. Key Responsibilities: Quality Analysis Listen to and audit calls to assess quality, adherence to scripts, compliance, and customer handling. Identify process gaps and areas for improvement. Share detailed and constructive feedback with agents and team leaders. Maintain QA scorecards and performance trackers. Coordinate with operations to address recurring quality issues. Training & Development Conduct induction and process training for new joiners. Deliver refresher training sessions and upskill existing staff as needed. Develop training materials, manuals, and presentations tailored to process requirements. Evaluate training effectiveness through assessments and feedback. Keep track of trainee performance during and post-training. Collaboration & Reporting Work closely with Team Leaders, QA, and Ops teams to maintain quality standards. Provide regular reports on QA scores, training outcomes, and improvement plans. Assist in developing and implementing quality and training strategies aligned with business goals. Required Skills & Qualifications: Graduate in any discipline. 1–3 years of experience in Quality Analysis and/or Training in a BPO setup. Excellent verbal and written communication skills. Strong understanding of call center metrics, quality frameworks, and training methodologies. Proficient in MS Office (Word, Excel, PowerPoint). Ability to manage time effectively and work in a fast-paced environment. Preferred Attributes: Good listening and observation skills. Confident presenter and facilitator. Positive attitude with a passion for coaching and mentoring. Flexible to work in different shifts if required.

Job Title: Lead Generation Executive (USA, Australia and UK Shift)* Company:* Key Carrier Management Service Private Limited Location:* Ahmedabad (Work from Office) Salary:* Up to ₹40,000/month + Incentives Shift:* Rotational (USA, Australia and UK Time Zones) Experience:* Fresher to 2 years (preferred) *About the Role:* We are looking for passionate and proactive *Lead Generation Executives* to support our international business development efforts. In this role, you will be responsible for generating leads, connecting with potential clients, and scheduling appointments for accounting and professional services in the *USA, Australia and UK*. *Key Responsibilities:* •⁠ ⁠Generate quality leads using LinkedIn, cold calling, and email outreach •⁠ ⁠Connect with prospects and schedule discovery calls or demos •⁠ ⁠Use CRM tools (like Zoho or HubSpot) to manage and track leads •⁠ ⁠Write professional emails and follow-ups •⁠ ⁠Collaborate with internal teams to ensure a smooth client onboarding process •⁠ ⁠Communicate effectively with international clients *Required Skills:* •⁠ ⁠✅ Fluent in English (verbal & written) •⁠ ⁠✅ Strong cold calling & follow-up communication skills •⁠ ⁠✅ Familiarity with LinkedIn & lead generation tools •⁠ ⁠✅ Proficient in MS Excel & Google Sheets •⁠ ⁠✅ Good email drafting skills & etiquette •⁠ ⁠✅ Knowledge of CRM tools like Zoho or HubSpot (preferred) •⁠ ⁠✅ Basic understanding of accounting services (preferred) •⁠ ⁠✅ Ability to communicate with international clients confidently

Job Title: HR Executive Location: Shela, Ahmedabad Experience: 1–3 years (preferred) Salary: Up to 30,000/- Job Summary: We are seeking a proactive and dynamic HR Executive to join our Human Resources team. The ideal candidate will be responsible for handling of HR functions including recruitment, on-boarding, employee documentation, attendance management, payroll coordination, and employee engagement initiatives. This role requires strong organizational skills, attention to detail, and the ability to effectively communicate across all levels of the organization. Key Responsibilities: Recruitment & Hiring Assist in end-to-end recruitment processes: sourcing, screening, scheduling interviews, and follow-ups. Coordinate with department heads to understand hiring requirements. Manage job postings on various platforms and maintain recruitment trackers. On-boarding & Induction Prepare offer letters and employment contracts. Conduct employee induction sessions and on-boarding activities. Ensure timely collection and verification of employee documents. HR Generalist Activities Maintain and update employee records in HRIS or internal systems. Handle queries related to HR policies, leaves, and other employee concerns. Employee Engagement Plan and organise engagement initiatives, events, and celebrations. Attendance & Payroll Support Monitor employee attendance and leave records. Coordinate with the finance team for monthly payroll inputs. Ensure timely and accurate payroll processing support. Administrative Tasks Manage office administration activities such as stationery, IDs, access cards, etc. Maintain employee files and ensure proper documentation and compliance. Required Skills & Qualifications: Bachelor's degree in Human Resources, Business Administration, or related field. 1–3 years of experience in HR operations or generalist role. Familiarity with HR software, MS Office (especially Excel), and HRIS systems. Excellent verbal and written communication skills. Strong organizational and multitasking abilities.

Job Profile: Operation Team Leader Company: Key Carrier Management Service Private Limited Location: Shela, Ahmedabad Experience Required: Minimum 1 years in Pre-Sales Job Type: Full-time Salary: Up to 40k Job Summary: We are seeking a dynamic and motivated Team Leader to join our Pre-sales team. The ideal candidate will be responsible for supervising a team, driving performance, fostering a collaborative work environment, and ensuring the delivery of quality service in pre-sales operations. This role requires strong leadership, effective communication skills, and a solution-oriented approach. Key Responsibilities: Team Supervision: Lead, mentor, and guide team members to achieve individual and team targets. Performance Management: Monitor KPIs, analyze performance data, and implement corrective measures when needed. Communication Liaison: Serve as a communication channel between management and team members; relay updates, feedback, and strategies effectively. Conflict Resolution: Identify and resolve team issues or customer escalations with prompt and fair decision-making. Training & Development: Facilitate onboarding and continuous learning for new and existing team members. Process Improvement: Contribute to enhancing workflows and team efficiency. Qualifications & Skills: •⁠ ⁠Graduate in any discipline. •⁠ ⁠Minimum 2 years of experience in a pre-sales role, preferably within a BPO environment. •⁠ ⁠Prior experience in team handling or a leadership role. •⁠ ⁠Excellent verbal and written communication skills. •⁠ ⁠Strong interpersonal and motivational abilities. •⁠ ⁠Ability to work under pressure and meet deadlines. Preferred Experience: Total work experience: 1 year or more (Leadership or related domain preferred)

Job Title: Business Development Executive (USA, Australia and UK Shift) Company:* KeyCMS Location:* Ahmedabad (Work from Office) Salary:* Up to ₹50,000/month + Incentives Shift:* Rotational (USA, Australia and UK Time Zones) Experience:* Fresher to 2 years (preferred) *About the Role:* We are looking for passionate and proactive *Lead Generation Executives* to support our international business development efforts. In this role, you will be responsible for generating leads, connecting with potential clients, and scheduling appointments for accounting and professional services in the *USA, Australia and UK*. *Key Responsibilities:* •⁠ ⁠Generate quality leads using LinkedIn, cold calling, and email outreach •⁠ ⁠Connect with prospects and schedule discovery calls or demos •⁠ ⁠Use CRM tools (like Zoho or HubSpot) to manage and track leads •⁠ ⁠Write professional emails and follow-ups •⁠ ⁠Collaborate with internal teams to ensure a smooth client onboarding process •⁠ ⁠Communicate effectively with international clients *Required Skills:* •⁠ ⁠✅ Fluent in English (verbal & written) •⁠ ⁠✅ Strong cold calling & follow-up communication skills •⁠ ⁠✅ Familiarity with LinkedIn & lead generation tools •⁠ ⁠✅ Proficient in MS Excel & Google Sheets •⁠ ⁠✅ Good email drafting skills & etiquette •⁠ ⁠✅ Knowledge of CRM tools like Zoho or HubSpot (preferred) •⁠ ⁠✅ Basic understanding of accounting services (preferred) *⁠ ⁠✅ Ability to communicate with international clients confidently

🚨 We’re Hiring: Pre-Sales Tele Caller 🚨 📍 Location: Shela, Ahmedabad 🕐 Experience: Fresher – 1 Year A pre-sales tele caller in the real estate industry is responsible for reaching out to current and potential clients to boost sales. They play a crucial role in generating leads and converting them into customers. 🔹 About the Role: As a Pre-Sales Tele Caller, you’ll connect with potential and existing clients, introduce them to property options, and schedule site visits. Your communication skills and follow-ups will help turn leads into happy homeowners. 💼 Key Responsibilities: • Call active and potential leads to share property details and convince them to visit • Schedule and coordinate site visits efficiently • Maintain client data in Excel – follow-up dates, contact info, and notes • Take regular follow-ups to nurture client relationships • Stay updated with real estate trends to serve clients better ✅ Who Can Apply? • Freshers and candidates with up to 1 year of experience • Fluent in Hindi, Gujarati, and English • Confident communicator with a solution-oriented mindset • Strong interpersonal skills and a passion for helping clients 📩 Apply Now! Send your resume to: hr@key-cms.com

💼 We’re Hiring: Campaign Team Leader (E-Com + Others) 📍 Location: Ahmedabad (Work from Office) | 💰 Up to ₹30,000/Month | 🕒 Full-Time 🚀 Lead Multiple Campaigns. Drive Performance. Grow with Us. We’re looking for a smart & experienced Team Leader to manage E-Commerce, Telecalling, Lead Generation, and other ongoing campaigns. ✅ Your Role: •⁠ ⁠Lead and support multiple campaign teams •⁠ ⁠Track performance and ensure targets are met •⁠ ⁠Train, mentor & monitor team members •⁠ ⁠Coordinate with internal departments & clients •⁠ ⁠Report daily progress to management 👤 Requirements: •⁠ ⁠1–3 years of team handling experience (BPO/E-Com/Marketing preferred) •⁠ ⁠Strong leadership, Excel & communication skills •⁠ ⁠Multitasking & problem-solving mindset

You will be responsible for leading and supporting multiple campaign teams including E-Commerce, Telecalling, Lead Generation, and other ongoing campaigns. Your role will involve tracking performance to ensure targets are met, training, mentoring, and monitoring team members, coordinating with internal departments and clients, as well as reporting daily progress to management. To be successful in this role, you should have at least 3 years of team handling experience in industries such as BPO, E-Commerce, or Marketing. Strong leadership, Excel, and communication skills are essential, along with a multitasking and problem-solving mindset. Join our team and grow with us!,

Job Title: E-Commerce Executive Location: Shela, Ahmedabad Salary: Up to 22K/Month Work Type: Full-Time 🔹 About the Role: We are looking for a proactive and detail-oriented E-Commerce Executive to manage online platforms. You will play a key role in maintaining product listings, streamlining operations, and ensuring smooth backend management across platforms. 🔹 Key Responsibilities: Manage and update product listings, pricing, and content on Shopify and other platforms Handle day-to-day order processing, returns, and inventory coordination Support promotional campaigns, sales events, and website content updates Coordinate with warehouse and marketing teams for timely operations Maintain the backend of e-commerce accounts and ensure data accuracy Monitor and optimize store performance, stock levels, and user experience 🔍Requirements: 6 months to 1 year of e-commerce experience (Shopify experience is a strong advantage) Proficient in MS Excel, product uploads, and inventory tools Familiarity with online sales platforms and digital product catalogs Highly organized, detail-oriented, and able to work independently Strong English Communication and Client coordination skills