Job Description: Team Leader – Pre-Sales (Real Estate) Company Name: Key Carrier Management Service Pvt. Ltd.Profile: Team Leader – Pre-SalesExperience: Min 2 YearsLocation: Shela, AhmedabadSalary: Up to 40K Role Overview: Team Leader – Pre-Sales (Real Estate) As a Team Leader in the pre-sales department of the real estate industry, you will manage a team of telecallers, ensuring the effective handling of leads and driving site visits. Your role involves motivating and guiding the team, streamlining operations, and ensuring high conversion rates. You will act as the bridge between management and the pre-sales team, ensuring smooth coordination and achieving targets. Key Responsibilities: * Lead and manage a team of pre-sales telecallers, providing guidance, training, and performance feedback.* Monitor daily call activities, ensuring the team meets their lead generation and follow-up targets.* Develop strategies to improve lead conversion rates and maximize site visit appointments.* Maintain an in-depth understanding of market trends and project details to support team members effectively.* Oversee data management, ensuring accurate and updated records of client interactions, follow-ups, and scheduled site visits.* Address and resolve client escalations and objections to build trust and improve customer satisfaction.* Collaborate with sales and marketing teams to align strategies and achieve organizational goals.* Prepare and present regular reports on team performance, lead status, and conversion metrics to senior management. Requirements: * 2–4 years of experience with at least 1 year in a supervisory or leadership role.* Proficiency in Hindi, Gujarati, and English is mandatory.* Strong leadership skills with the ability to motivate and inspire a team.* Excellent communication and interpersonal skills to build client and team relationships.* Proven ability to handle objections and resolve client queries effectively.* Sound organizational skills with the ability to multitask and manage priorities.* Result-oriented mindset with a focus on achieving targets and deadlines.

Job Title: Quality Auditor (BPO)Salary: Up to 35KExperience: Minimum 2 YearsLocation: Shela, Ahmedabad. The Quality Auditor (QA) is responsible for assessing the quality of performance of ourCustomer Service Associates across various tele-calling campaigns. The QA will monitorinbound and outbound calls to ensure accuracy in alignment with the process andproducts. The QA will also be responsible for evaluating employee performance andensuring adherence to company policies and procedures. Key Responsibilities:• Participate in the design of call monitoring formats and quality standards.• Monitor live calls to identify customer needs and expectations.• Provide actionable feedback to employees to improve call quality as needed.• Coordinate and facilitate call calibration sessions for call center staff.• Provide feedback to call center team leaders and supervisors.• Prepare and analyze internal and external quality reports for management review on adaily, weekly, and monthly basis.• Work with underperforming employees to enhance their communication skills andcall handling abilities.• Shortlist employees for weekly and monthly recognition as top performers.• Perform other duties as assigned. Additional Responsibilities:• Conduct audits for all tele-calling campaigns within the company.• Ensure quality standards are maintained across various campaigns.

Team Leader – Pre-Sales (Real Estate) Company Name: Key Carrier Management Service Pvt. Ltd. Profile: Team Leader – Pre-Sales Experience: Min 2 Years Location: Shela, Ahmedabad Salary: Up to 40000/- pm Role Overview: Team Leader – Pre-Sales (Real Estate) As a Team Leader in the pre-sales department of the real estate industry, you will manage a team of telecaller, ensuring the effective handling of leads and driving site visits. Your role involves motivating and guiding the team, streamlining operations, and ensuring high conversion rates. You will act as the bridge between management and the pre-sales team, ensuring smooth coordination and achieving targets. Key Responsibilities: • Lead and manage a team of pre-sales telecaller, providing guidance, training, and performance feedback. • Monitor daily call activities, ensuring the team meets their lead generation and follow-up targets. • Develop strategies to improve lead conversion rates and maximize site visit appointments. • Maintain an in-depth understanding of market trends and project details to support team members effectively. • Oversee data management, ensuring accurate and updated records of client interactions, follow-ups, and scheduled site visits. • Address and resolve client escalations and objections to build trust and improve customer satisfaction. • Collaborate with sales and marketing teams to align strategies and achieve organizational goals. • Prepare and present regular reports on team performance, lead status, and conversion metrics to senior management. Requirements: • 2–4 years of experience with at least 1 year in a supervisory or leadership role. • Proficiency in Hindi, Gujarati, and English is mandatory. • Strong leadership skills with the ability to motivate and inspire a team. • Excellent communication and interpersonal skills to build client and team relationships. • Proven ability to handle objections and resolve client queries effectively. • Sound organizational skills with the ability to multitask and manage priorities. • Result-oriented mindset with a focus on achieving targets and deadlines. Show more Show less