Niyo was founded in 2015 with the vision of changing the way Indians approach their finances - no matter where they work, what they earn, or how tech-savvy they are. To date, we ve raised $179.3 Million in funding and have maintained a sharp focus on identifying customers banking pain points and crafting solutions that improve their experience.

About the role:

We are seeking

Operations Manager Niyo Global Sales

to join our team. They will be responsible for managing the team of relationship managers with regards to their day-to-day deliverables for either B2C customer or corporate clients. The ideal candidates should possess excellent communication skills, be presentable and have a proactive attitude towards sales & services by owning the brand identity and team managing experience.

Key Responsibilities:

Manage the last-mile team who will engage with customers for delivery & fulfilment of pre-booked customer leads for Bank KYC, onboarding & activation, cross-sell along with any other customer query on-site to customer.
Track the performance of the field Relationship Managers for daily customer fulfilment.
Oversee for OJT (On the Job Training) of the employee on Niyo Global Forex Cards and other cross sell products like International Travel Insurance, E-Sim, Forex Cash etc after classroom training is completed.
Build and maintain positive relationships with corporate clients, channel partners etc. to ensure service & generate referrals for all products placements.

Required Skills and Expertise:

1. Minimum of bachelor s degree in any stream.

2. Excellent communication in English (& Hindi) with local language proficiency.

3. Interpersonal skills, with the ability to engage with leadership teams and clients effectively.

4. Ability to manage team or internal stakeholders in a fast-paced environment.

5. Knowledge of any financial products sales & service will be an added advantage.

6. Competency on data (excel & google sheets) and lead software like Freshdesk etc.

Other Requirements:

Minimum of 3 to 5 Years in any service or sales industry with focus on last mile / customer facing deliverables supervision.
Field Sales/Ops Management role, hence personal vehicle is preferred. Local travel expenses reimbursed as per policy.

Benefits:

Competitive salary as per market standard.

Company paid Group Medical Insurance, Personal Accident and Term Life Insurance.

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Niyo Solutions

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Operation Manager - Niyo Express