Operation Manager

Job Title: Operations & Site Manager Location: Pune (Permanent, Full Time) Reporting To: Project Head/ Core Team Open Positions: 3 Joining: Immediate About the Role The Operations & Site Manager will oversee the daily operations, facility management, and customer relations across multiple co-working and real estate sites in Pune. The role demands effective communication, hands-on facility oversight, proactive client servicing, and adherence to operational excellence standards. This is a field-intensive position requiring local site visits, prompt issue resolution, and ongoing engagement with both vendors and clients. Key Responsibilities Ensure daily operations and service delivery for multiple sites across Pune, requiring local travel as per business demands. Communicate effectively in English, Hindi, and Marathi for seamless interactions with clients, vendors, and local teams. Guide clients through property tours, providing clear, confident explanations of features, procedures, and benefits. Serve as primary point of contact for clients; attend to their queries and maintain strong, ongoing communication. Draft and manage professional business emails, reports, and documentation. Address, escalate, and resolve client complaints; ensure a customer satisfaction index above 90% after following SOPs. Leverage knowledge of electrical, plumbing, HVAC, and other facility issues to ensure timely identification and reporting of problems. Implement cost optimization strategies and recommend facility or operational improvements to achieve efficiency. Coordinate and supervise vendors, ensure compliance with facility standards and statutory requirements. Plan for contingencies and respond proactively to operational risks and site emergencies. Uphold discipline and punctuality in all work routines and reporting. Maintain rigorous attention to detail in facility inspections, record-keeping, and compliance management. Support deal closures and contribute to business growth by identifying opportunities during client interactions. Work on-site or from the office as per business needs. Requirements Graduate with minimum 3–4 years of experience in co-working, real estate, or facility management roles. Fluency in English, Hindi, and Marathi (verbal and written). Familiarity with Pune city; ability to efficiently travel to different local sites as required. Hands-on knowledge of basic civil, mechanical, and facility systems (electrical, plumbing, HVAC). Strong professional communication skills and email etiquette. Proven customer-facing experience; strong complaint resolution and client relationship management abilities. Demonstrated vendor management, compliance oversight, and contingency planning capabilities. Attention to detail, discipline, and punctuality. Male candidates only (as per client request). Salary: ₹27,000–₹40,000/month, plus performance-based promotion opportunities. Performance Expectations (KPI Highlights) Customer Satisfaction Index: Maintain above 90% by following SOPs and ensuring high-quality service. Turnaround Time: Promptly respond to client and facility issues, prioritizing complaint resolution and site readiness. Cost Optimization: Proactively identify, recommend, and implement facility improvements for efficiency. Compliance: Strict adherence to facility and statutory requirements at all times. Client Engagement: Frequent, clear communication and active follow-up to ensure client satisfaction and renewals. Team and Vendor Coordination: Effective management of multi-site operations, including coordination with all vendors and supporting staff.