Responsibilities Welcome and greet guests in a warm and professional manner Assist guests with check-in and check-out procedures Provide information about hotel facilities, services, and local attractions Handle guest inquiries and requests, including room preferences and special arrangements Ensure accurate billing and process payments from guests Coordinate with housekeeping and other departments to address guest needs Respond to guest feedback and resolve issues in a timely and satisfactory manner Maintain a neat and organized front desk area Answer phone calls and direct inquiries to the appropriate department Contribute to a positive and welcoming atmosphere for guests Requirements and Skills Previous experience in hospitality, customer service, or a related field is a plus Excellent communication and interpersonal skills Attention to detail and organizational abilities Ability to handle guest issues with professionalism and empathy Knowledge of hotel reservation systems and point-of-sale software is a plus Flexibility to work evenings, weekends, and holidays as needed High school diploma or equivalent Job Types: Full-time, Fresher Pay: ₹12,457.42 - ₹18,375.68 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Schedule: Day shift Morning shift Rotational shift Work Location: In person
Responsibilities Welcome and greet guests in a warm and professional manner Assist guests with check-in and check-out procedures Provide information about hotel facilities, services, and local attractions Handle guest inquiries and requests, including room preferences and special arrangements Ensure accurate billing and process payments from guests Coordinate with housekeeping and other departments to address guest needs Respond to guest feedback and resolve issues in a timely and satisfactory manner Maintain a neat and organized front desk area Answer phone calls and direct inquiries to the appropriate department Contribute to a positive and welcoming atmosphere for guests Requirements and Skills Previous experience in hospitality, customer service, or a related field is a plus Excellent communication and interpersonal skills Attention to detail and organizational abilities Ability to handle guest issues with professionalism and empathy Knowledge of hotel reservation systems and point-of-sale software is a plus Flexibility to work evenings, weekends, and holidays as needed High school diploma or equivalent Job Types: Full-time, Fresher Pay: ₹12,457.42 - ₹18,375.68 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Schedule: Day shift Morning shift Rotational shift Work Location: In person
Job Summary: The Reservation Executive will be responsible for handling all room booking inquiries, ensuring smooth reservation operations, maintaining guest satisfaction, and supporting the sales and front office teams to maximize room occupancy and revenue. Key Roles & Responsibilities: 1. Reservation Handling Manage room bookings through phone, email, OTA (Online Travel Agents), and walk-in inquiries. Respond promptly to guest queries and confirm reservations accurately. Update daily room availability and ensure all bookings are recorded correctly in the PMS/Channel Manager. Handle group bookings, corporate reservations, and special requests efficiently. 2. Coordination & Communication Coordinate with Front Office, Housekeeping, and Sales teams regarding room status and guest arrivals. Maintain communication with travel agents, corporate clients, and OTA partners. Ensure pre-arrival arrangements and guest preferences are well-coordinated. 3. Revenue & Reporting Assist in maximizing room revenue through effective inventory and rate management. Monitor and update rates, promotions, and availability on online booking channels. Prepare daily, weekly, and monthly reservation reports for management. 4. Customer Service Provide courteous and professional service to guests at all times. Handle booking modifications, cancellations, and refund requests as per hotel policy. Address guest complaints related to bookings and resolve issues promptly. 5. System & Data Management Maintain accurate guest and booking records in the PMS (Property Management System). Ensure proper documentation and data entry for all reservations. Cross-check bookings to prevent overbooking and ensure accuracy in room allotment. Job Types: Full-time, Fresher Pay: ₹8,086.00 - ₹15,753.56 per month Benefits: Food provided Health insurance Provident Fund Experience: Guest services: 1 year (Preferred) Language: English & Hindi (Preferred) Work Location: In person
Job Summary: We are seeking a dedicated and detail-oriented Housekeeping Associate to join our team. The ideal candidate will ensure that guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and meet the highest standards of hygiene and presentation. Roles and Responsibilities: Clean and service guest rooms, bathrooms, and corridors as per hotel standards. Change bed linens, replace towels, and replenish guest supplies daily. Ensure proper use and maintenance of cleaning equipment and supplies. Report any maintenance issues, damages, or safety hazards immediately to the supervisor. Maintain guest privacy and follow hotel security procedures at all times. Handle guest requests and queries promptly and courteously. Maintain cleanliness and organization of housekeeping carts, storage, and pantries. Follow hygiene, health, and safety guidelines as per hotel policy. Assist in laundry operations or public area cleaning as assigned. Support the housekeeping team during peak hours or special events. Requirements: Prior experience in housekeeping or cleaning (preferably in hotels). Attention to detail and a strong sense of cleanliness. Ability to work in a fast-paced environment. Positive attitude, punctuality, and team spirit. Basic communication skills in English or Hindi. Flexible to work in shifts, including weekends and holidays. Benefits: Competitive salary and incentives Staff meals and uniforms provided Training and career growth opportunities Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹12,856.93 per month Benefits: Food provided Provident Fund Work Location: In person
Job Summary: The Reservation Executive will be responsible for handling all room booking inquiries, ensuring smooth reservation operations, maintaining guest satisfaction, and supporting the sales and front office teams to maximize room occupancy and revenue. Key Roles & Responsibilities: 1. Reservation Handling Manage room bookings through phone, email, OTA (Online Travel Agents), and walk-in inquiries. Respond promptly to guest queries and confirm reservations accurately. Update daily room availability and ensure all bookings are recorded correctly in the PMS/Channel Manager. Handle group bookings, corporate reservations, and special requests efficiently. 2. Coordination & Communication Coordinate with Front Office, Housekeeping, and Sales teams regarding room status and guest arrivals. Maintain communication with travel agents, corporate clients, and OTA partners. Ensure pre-arrival arrangements and guest preferences are well-coordinated. 3. Revenue & Reporting Assist in maximizing room revenue through effective inventory and rate management. Monitor and update rates, promotions, and availability on online booking channels. Prepare daily, weekly, and monthly reservation reports for management. 4. Customer Service Provide courteous and professional service to guests at all times. Handle booking modifications, cancellations, and refund requests as per hotel policy. Address guest complaints related to bookings and resolve issues promptly. 5. System & Data Management Maintain accurate guest and booking records in the PMS (Property Management System). Ensure proper documentation and data entry for all reservations. Cross-check bookings to prevent overbooking and ensure accuracy in room allotment. Job Types: Full-time, Fresher Pay: ₹8,086.00 - ₹15,753.56 per month Benefits: Food provided Health insurance Provident Fund Experience: Guest services: 1 year (Preferred) Language: English & Hindi (Preferred) Work Location: In person
Job Summary: We are seeking a dedicated and detail-oriented Housekeeping Associate to join our team. The ideal candidate will ensure that guest rooms, public areas, and back-of-house spaces are clean, well-maintained, and meet the highest standards of hygiene and presentation. Roles and Responsibilities: Clean and service guest rooms, bathrooms, and corridors as per hotel standards. Change bed linens, replace towels, and replenish guest supplies daily. Ensure proper use and maintenance of cleaning equipment and supplies. Report any maintenance issues, damages, or safety hazards immediately to the supervisor. Maintain guest privacy and follow hotel security procedures at all times. Handle guest requests and queries promptly and courteously. Maintain cleanliness and organization of housekeeping carts, storage, and pantries. Follow hygiene, health, and safety guidelines as per hotel policy. Assist in laundry operations or public area cleaning as assigned. Support the housekeeping team during peak hours or special events. Requirements: Prior experience in housekeeping or cleaning (preferably in hotels). Attention to detail and a strong sense of cleanliness. Ability to work in a fast-paced environment. Positive attitude, punctuality, and team spirit. Basic communication skills in English or Hindi. Flexible to work in shifts, including weekends and holidays. Benefits: Competitive salary and incentives Staff meals and uniforms provided Training and career growth opportunities Job Types: Full-time, Permanent Pay: ₹8,086.00 - ₹12,856.93 per month Benefits: Food provided Provident Fund Work Location: In person