Front Office Associate

Acotel Hotels Pvt Ltd

0 years

1 - 2 Lacs

Morbi

Posted:23 hours ago| Platform: GlassDoor logo

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Skills Required

billing payments resolve service communication software flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

Welcome and greet guests in a warm and professional manner
Assist guests with check-in and check-out procedures
Provide information about hotel facilities, services, and local attractions
Handle guest inquiries and requests, including room preferences and special arrangements
Ensure accurate billing and process payments from guests
Coordinate with housekeeping and other departments to address guest needs
Respond to guest feedback and resolve issues in a timely and satisfactory manner
Maintain a neat and organized front desk area
Answer phone calls and direct inquiries to the appropriate department
Contribute to a positive and welcoming atmosphere for guests

Requirements and Skills

Previous experience in hospitality, customer service, or a related field is a plus
Excellent communication and interpersonal skills
Attention to detail and organizational abilities
Ability to handle guest issues with professionalism and empathy
Knowledge of hotel reservation systems and point-of-sale software is a plus
Flexibility to work evenings, weekends, and holidays as needed
High school diploma or equivalent

Job Types: Full-time, Fresher

Pay: ₹12,457.42 - ₹18,375.68 per month

Benefits:

Cell phone reimbursement
Commuter assistance
Food provided

Schedule:

Day shift
Morning shift
Rotational shift

Work Location: In person

More Jobs at Acotel Hotels Pvt Ltd

Front Office Associate

Morbi, Gujarat

Experience: Not specified

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Front Office Associate

Morbi

Experience: Not specified

INR 1 - 2 Lacs

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