Operation Manager

Gigmo Solutions

8 years

0 Lacs

india

Posted:23 hours ago| Platform:

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Skills Required

support cutting ai efficiency leadership drive negotiation strategies management collaboration service communication development retention

Work Mode

Remote

Job Type

Full Time

Job Description

About Gigmo Solutions Pvt. Ltd.

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.Website: https://Gigmos.comLinkedIn: https://www.linkedin.com/company/14543064Hardware Pre-requisites: - Laptop (16 GB RAM), Windows 11 Pro , Internet speed- min 50 MBPS upload and downloadRole and Responsibilities:You demonstrate solid leadership and analytical skills, exhibit strong business acumen, as well as commitment to productivity. You are a self-starter, go-getter, proactive and could learn and perform in a fast-paced environment. You are dynamic, result oriented and could drive results through others, possess strong analytical and negotiation skills and excellent process orientation.

Creating strategies with senior management and develop policies that will correlate with the organization goal.
implementing effective processes and standards.
Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters
Responsible for management of critical and complex changes wherever applicable
Initiate and drive continuous service improvement plans
Identification and communication of potential risks and dependencies in timely manner to stake holders
Responsible for Performance management, career development and retention of the team members
Should have an innovative and transformational mindset to identify opportunities to optimize processes

Qualifications And Experience

Graduate with minimum 8 years of Experience as operation head in Technical Support process.
Should have good knowledge in MS office

Work Location- Work from Home
Shift Timings - Rotational 

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Gigmo Solutions

IT Services and IT Consulting

San Francisco

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Operation Manager