Operation Interns

Female Operations Executive (CPaaS Industry)

Role Summary

As an Operations Executive at Qsura, a CPaaS (Communications Platform as a Service) company, you will ensure efficient daily business operations. This includes coordinating teams, streamlining processes, supporting customer onboarding on solutions such as WhatsApp Business API, RCS, SMS and aligning workflows with organizational goals.

Key Responsibilities

• Oversee and optimize day-to-day operations for CPaaS services.
• Collaborate with Sales, Technical, Product, and Customer Success teams for seamless onboarding and ongoing satisfaction, including WhatsApp Business API implementations.
• Monitor workflow efficiency and suggest/process improvements.
• Prepare regular reports on operational metrics and analyze data for service enhancement.
• Ensure compliance with company policies, security guidelines, and communications sector regulations.
• Assist in implementing and documenting operational guidelines and best practices.
• Manage relationships and SLAs with vendors/partners in service delivery.
• Handle resource planning and basic budget tracking.
• Address process bottlenecks and support incident management and troubleshooting.
• Maintain up-to-date documentation of operating procedures.
• Support executive leadership in special projects and cross-functional initiatives.
• Sales Calls & Lead Generation (No target for 3 months).

Requirements & Skills

• Bachelor’s degree in Business, Operations, or related field.
• 0–1 years’ experience in operations or support in SaaS, CPaaS, telecom, or cloud-based industries.
• Strong organization, analysis, and problem-solving skills.
• Excellent communication and team coordination abilities.
• Proficiency with project management and Office Suite software.
• Familiarity with cloud-based communication tools like WhatsApp Business API is a plus.
• Attention to detail and ability to work independently and in teams.
• Carry your own Laptop is must.

Preferred Experience

• Experience in CPaaS or cloud communications industry.
• Exposure to customer onboarding, KYC/compliance, and workflow automation.
• Proven ability to manage workflows in a fast-paced environment.

Stipened: INR 5,000/- to 10,000/- p.m for 3 to 6 months. On performance bsis salary will be increase

Role Type: Full-Time | On-Site

Location: Sector-18 NOIDA

Job Type: Internship
Contract length: 6 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Benefits:

• Internet reimbursement

Ability to commute/relocate:

• Noida H.O, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have your own Laptop?
• Do you have negotiation Skill?

Work Location: In person