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For Employers

Operation Head

GRAVITY INFRA PROMOTERS PRIVATE LIMITED

5 - 9 years

0 Lacs

varanasi uttar pradesh

Posted:5 days ago| Platform: Shine logo

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Skills Required

business strategy process improvement customer service compliance technology implementation contract management risk evaluation budgeting team management performance reporting policy design

Work Mode

On-site

Job Type

Full Time

Job Description

Your role as a Business Strategy Manager will involve collaborating with other members of the executive team to formulate business strategies and design policies that align with the overall strategy. You will be responsible for implementing efficient processes and standards, as well as coordinating customer service operations to enhance customer retention. Ensuring compliance with local and international laws, such as data protection regulations, will be a key part of your role. Key Responsibilities: - Coordinate customer service operations and strategize methods for improving customer retention - Implement technology solutions across the organization - Manage contracts and relationships with customers, vendors, partners, and stakeholders - Evaluate risks and lead quality assurance efforts - Oversee budgeting and expenses to optimize costs and benefits - Mentor and motivate teams to drive productivity and engagement - Report on operational performance and recommend enhancements Qualifications Required: - Proven experience in formulating business strategies - Strong understanding of compliance with data protection laws - Proficiency in managing contracts and vendor relationships - Excellent leadership and mentoring skills In addition to the job responsibilities and qualifications, please note that the company provides food benefits for full-time employees. The work schedule includes day shifts and rotational shifts, with the requirement to work in person at the designated location.,

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Operation Head