Operation Head

As a key member of the executive team, you will be responsible for formulating business strategy and collaborating with others to design policies that support the overall strategic direction. Your role will involve implementing efficient processes and standards, ensuring smooth coordination of customer service operations, and devising strategies to enhance customer retention. Compliance with local and international laws, particularly in areas such as data protection, will be a critical aspect of your responsibilities. You will also play a pivotal role in overseeing the implementation of technology solutions across the organization and managing relationships with customers, vendors, partners, and other stakeholders. In this position, you will need to evaluate risks, lead quality assurance efforts, and closely monitor expenses and budgeting to facilitate cost optimization and maximize benefits for the organization. Additionally, you will be expected to mentor and motivate teams to enhance productivity and foster high levels of engagement. Reporting on operational performance and identifying areas for improvement will be essential components of your role. This full-time position offers the opportunity to work in a dynamic environment where you can make a significant impact on the organization's success. Benefits include provided food, and the work schedule may involve day shifts as well as rotational shifts. The work location for this role is in-person.,