Operation Executive( Hospitality)

Job Summary:

We are seeking a detail-oriented, proactive, and dynamic Operations Executive to support daily operations in our hospitality establishment. The ideal candidate will ensure smooth and efficient service delivery across departments such as front office, housekeeping, F&B, and guest services, contributing to overall guest satisfaction and operational excellence.

Key Responsibilities:

• Supervise day-to-day hotel operations across departments to ensure high standards of service.
• Monitor and improve guest experience through regular feedback and service audits.
• Coordinate with housekeeping, front office, and F&B teams to ensure seamless guest service.
• Support scheduling, inventory, and workforce management to optimize operations.
• Assist in handling guest complaints and resolving service issues promptly.
• Ensure compliance with health, safety, and hygiene regulations.
• Assist in budgeting, cost control, and procurement activities.
• Collaborate with vendors and external service providers when needed.
• Generate operational reports and support in performance analysis.
• Drive implementation of SOPs and service quality improvements.
• Support training and development of front-line staff.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 1–3 years of experience in hospitality operations or a similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Problem-solving mindset and attention to detail.
• Proficient in hotel management software (e.g., Opera, IDS, or similar).
• Flexibility to work in shifts, including weekends and holidays.

Preferred Skills:

• Knowledge of customer service principles and best practices.
• Familiarity with hotel KPIs and reporting metrics.
• Basic knowledge of budgeting and cost analysis.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Fluent English Communication : 3 years (Required)
• Operation Executive : 3 years (Required)
• Customer handling : 3 years (Required)

Work Location: In person