Operation Coordinator

Key Responsibilities1. Patient Assistance & Guidance

• Welcoming patients and helping them with registration, admission, and discharge procedures.
• Explaining hospital policies, treatment plans, and billing details in simple language.
• Guiding patients/families about facilities, departments, and services available.

2. Communication & Coordination

• Acting as the point of contact between doctors, nurses, and patients.
• Coordinating appointments, diagnostic tests, and follow-ups.
• Updating patients and attendants regarding the progress of treatment or procedures.

3. Administrative Support

• Assisting in filling consent forms, insurance forms, and other documentation.
• Maintaining patient records and ensuring accuracy of data.
• Coordinating with TPA/insurance desk for cashless or reimbursement-related support.

4. Patient Experience & Satisfaction

• Handling patient queries, concerns, or complaints in a professional manner.
• Ensuring patients feel comfortable, respected, and supported during their stay.
• Collecting patient feedback and reporting it to hospital management.

5. Clinical Coordination (Non-medical but supportive)

• Ensuring patients reach the right department/doctor on time.
• Coordinating with nursing and support staff for patient needs.
• Following up on investigations, reports, and scheduling consultations.

6. Emergency & Special Cases

• Assisting in emergency admissions and ensuring smooth coordination with casualty/ER.
• Helping critical patients and their attendants with quick movement through processes.
• Supporting international or outstation patients with logistics and documentation.

Job Type: Full-time

Pay: ₹12,807.89 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person