Operation Coordinator

The person shall have the designation of “Learning Experience Specialist” and shall discharge the duties, which will be in the scope of his/her work.

The person shall be in full time employment of the Company. The normal daily working hours shall be 9 am to 5 pm. However, to accommodate business needs the said hours need to be flexible on a need basis. The hours are flexible to the extent the deliverables agreed are met.

The job responsibilities shall broadly include:

Pre Training Session

• Act as the first point of contact for all clients and trainers
• Connect with the trainers to check availability of training dates
• Scheduling trainer meeting with client (either on Zoom or Ms teams)
• Sending coordination mails to trainer and client after finalization of dates
• Updating the Training Sheet with all the relevant information
• Coordinating with team for hotel / flight arrangements for trainer
• Sending the feedback link to the trainers
• Managing data for each session

During the Session

• You are the “Eyes in the Room” to scroll through the cameras and observe participants and their
• level of engagement.
• Ensure all necessary links and emails are sent out
• Assists with classroom and materials setup
• Provide support to anyone having technical issues
• Be very comfortable with the training platforms (Zoom, Ms teams)
• Handling logistics for the training sessions

Post Training

• Generate all reports (both internal and external)
• Review the feedback forms and put into the desired format
• Provide necessary feedback to trainers
• Creating detailed scorecards and comprehensive reports for the sessions
• Send reports and feedback analysis to client
• Send the necessary post session documentation to the right team (materials, certificates, etc)
• Update attendance sheets, photos and feedback
• Work with our external vendors and partners to provide all the necessary documents, materials
• Develop insights from each program as feed forward to the BD and training teams.

Qualification and Skills

• Knowledge of how a training program needs to be conducted virtually or in person
• Data management and reporting
• MS Excel and MS PowerPoint intermediate proficiency needed
• Strong interpersonal and communication skills
• Ability to collaborate effectively with diverse teams & clients
• Proven track record in producing training programs, delivering a high learner experience
• Growth-minded individual who is self-driven
• A Bachelor's degree is a must!

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Work Location: In person