Operation Coordinator

Post :– Operations Coordinator

Qualifications

Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).

The Operations Coordinator at Glint Cosmetics will serve as the central link between the company’s ownership and each department. This role is responsible for overseeing departmental performance, ensuring adherence to goals, and facilitating operational efficiency across the organization.

The individual will spearhead departments one-by-one, aligning their outputs with company objectives and ensuring that every employee meets their Key Responsibility Areas (KRA) and Key Performance Indicators (KPI).

Position

Designation: Operations Coordinator

Reporting To: Founders / Owners

Location: [Insert Location]

Department: Operations

Key Responsibilities

1. Departmental Leadership & Coordination

Take charge of one department at a time, conducting deep-dive assessments into processes, outputs, and challenges.

Work closely with department heads and team members to ensure alignment with the company’s mission, vision, and targets.

Identify gaps and opportunities for improvement and ensure timely implementation of corrective actions.

2. Performance Monitoring & Appraisal

Conduct periodic performance appraisals for all departments in collaboration with owners.

Track and review each department’s KPIs and KRAs to ensure targets are met.

Maintain detailed reports on departmental performance and submit to management.

3. Employee Performance Review

Organize monthly/quarterly reviews for each employee in coordination with HR.

Address performance deviations promptly with department heads.

Ensure accountability and ownership among team members.

4. Compliance & Process Adherence

Ensure that SOPs, KRAs, and KPIs are clearly communicated and adhered to by all employees.

Work with HR to maintain updated documentation of all roles, responsibilities, and performance metrics.

Monitor day-to-day adherence to operational protocols.

5. Communication & Reporting

Act as a single point of contact between owners and department heads for operational matters.

Ensure timely escalation of any challenges or risks affecting business performance.

Prepare and present comprehensive performance dashboards for review meetings.

Required Skills & Competencies

Strong leadership and people management skills.

Excellent communication and interpersonal abilities.

Analytical mindset with experience in KPI/KRA tracking.

Ability to handle multiple departments and priorities.

High sense of accountability and ownership.

Proficiency in MS Office / Google Workspace and project management tools.

Qualifications & Experience

Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).

4–6 years of experience in operations, preferably in the cosmetics/FMCG sector.

Proven track record of successfully managing cross-functional teams.

KPIs for Operations Coordinator

% of departments meeting monthly/quarterly KPIs.

Timely completion of departmental performance appraisals.

Number of operational issues resolved within set timelines.

Employee adherence rate to KRAs and SOPs.

Efficiency improvement rate across departments.

Job Type: Full-time

Pay: From ₹60,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person

Expected Start Date: 24/08/2025