Online Sales Manager

As an Online Sales Manager, you will be responsible for leading the online sales efforts, managing the full customer journey, and achieving revenue growth targets. Your expertise in e-commerce platforms, digital sales strategies, and customer experience optimization will be crucial for success. - **Sales Strategy and Execution:** - Develop and implement an online sales strategy to achieve revenue and profitability targets. - Identify growth opportunities across digital channels like the website, social media, and marketplaces. - Monitor and analyze sales performance to optimize conversion rates. - **Customer Journey Management:** - Drive the end-to-end online sales process to ensure a seamless and engaging customer experience. - Collaborate with marketing teams to design customer acquisition and retention campaigns. - Enhance the buyer journey by integrating feedback and improving online sales touchpoints. - **E-commerce and Platform Management:** - Manage and optimize online sales platforms, including product listings, pricing, promotions, and inventory. - Ensure timely updates and smooth functioning of the website and other sales channels. - Coordinate with the tech team to resolve any platform-related issues. - **Team Collaboration:** - Work closely with cross-functional teams (marketing, logistics, and customer support) to streamline the sales process. - Train and mentor sales associates in best practices for online selling. - **Data Analysis and Reporting:** - Track and analyze key performance metrics such as traffic, conversion rates, and customer feedback. - Provide regular reports and insights to leadership on online sales performance and trends. - **Market Trends and Innovation:** - Stay updated on industry trends, competitors, and emerging technologies in online sales. - Propose innovative strategies to enhance online presence and customer engagement. **Qualifications:** - Education: Bachelor's degree in Business, Marketing, or related field (MBA preferred). - Experience: - Proven experience in online sales, e-commerce, or digital sales management. - Strong understanding of online sales funnels and customer behavior. - Technical Skills: - Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce). - Familiarity with digital marketing tools (e.g., Google Analytics, SEO, PPC). - Strong knowledge of CRM systems and sales automation tools. - Soft Skills: - Excellent communication and negotiation skills. - Analytical mindset with a strong problem-solving approach. - Leadership abilities to manage and inspire teams.,