Online Sales Manager

Role Summary

We are looking for a dynamic Online Sales Manager to lead and manage our complete online business end-to-end. The role will be responsible for driving revenue, overseeing operations, enhancing customer experience, and ensuring high-performing team execution.

Key Responsibilities

• Manage website operations, including product listings, promotions, and overall platform hygiene.
• Lead customer support, dispatch, and packing teams to ensure smooth daily operations.
• Ensure accurate order packing and timely shipment of all online orders.
• Review CRM interactions daily and drive improvements in conversions, repeat purchases, and customer satisfaction.
• Coordinate with retail stores for stock allocation, click-and-collect, and inter-store transfers.
• Track and analyse sales metrics, returns, NPS, and operational SLAs to ensure continuous improvement.

What This Role Demands

• Strong sense of ownership and accountability.
• Data-driven decision making and analytical thinking.
• Excellent leadership and team management skills.
• High customer orientation with the ability to translate insights into sales growth.

Job Type: Full-time

Pay: ₹360,000.00 - ₹600,000.00 per month

Work Location: In person