Online Reputation Manager

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Online Reputation Manager

In a healthcare-focused ecosystem, reputation is not just visibility—it is credibility. This role demands maturity, discretion, and a proactive mindset.

• Own and manage the organization’s

  online reputation strategy

  across Google, social platforms, healthcare review portals, forums, and news listings.
• Monitor, analyze, and respond to

  patient reviews, feedback, and ratings

  in a timely, empathetic, and compliant manner.
• Develop structured workflows for

  negative review management, escalation, and resolution

  , including medico-legal sensitivity where required.
• Collaborate with SEO and content teams to

  push positive brand narratives

  and suppress negative or outdated search results ethically.
• Lead

  crisis communication management

  during sensitive situations, misinformation, or public complaints.
• Track brand sentiment, review velocity, ratings trends, and competitor benchmarks using ORM and listening tools.
• Work closely with hospital/clinic operations, CRM, and patient experience teams to close the feedback loop.
• Ensure all responses align with

  brand tone, regulatory guidelines, and patient confidentiality norms

  .
• Generate monthly ORM performance reports with insights, risks, and improvement recommendations.

• Strong understanding of

  Online Reputation Management (ORM)

  frameworks
• Experience with

  Google Business Profile, Practo, Lybrate, Trustpilot, Justdial

  , and social review platforms
• Working knowledge of

  SEO, SERP management, and brand sentiment analysis

• Exceptional written communication with high emotional intelligence
• Crisis handling and stakeholder communication maturity
• Familiarity with healthcare compliance, patient privacy, and ethical communication (preferred)
• Data-driven mindset with reporting and dashboard experience
  

• Prior experience in

  healthcare, hospitals, clinics, or health-tech brands

• Exposure to multi-location or multi-doctor reputation management
• Agency experience handling ORM for premium or sensitive brands
  

• Improved average ratings and review quality across platforms
• Reduced negative sentiment impact on search and discovery
• Faster response times and higher patient trust indicators
• A consistent, credible, and authoritative digital brand presence

Why Join Us?

trust