Online Reputation Manager

As an Online Reputation Manager at Decathlon Sports India, your role is crucial in managing and enhancing the company's online reputation and brand image. You will be responsible for monitoring online conversations, engaging with customers, responding to reviews, and implementing strategies to maintain a positive online presence. Key Responsibilities: - Monitor and manage the online reputation of Decathlon Sports India across various platforms, including social media, review sites, and forums. - Engage with customers by responding to reviews, comments, and inquiries promptly and professionally. - Implement strategies to increase positive online mentions and reviews while mitigating negative feedback and escalations. - Create and maintain a database of customer feedback and insights to identify trends and areas for improvement. - Collaborate with the marketing team to promote positive reviews and testimonials through various marketing channels. - Generate reports and analytics on online reputation trends and share insights with the management team. Qualifications Required: - Excellent written and verbal communication skills. - Strong interpersonal skills with the ability to engage with customers and address their concerns effectively. - Proficiency in using social media platforms and online review sites. - Analytical skills to assess data and draw meaningful insights. - Creative problem-solving skills to address reputation challenges. - Ability to work independently and as part of a team, managing multiple tasks simultaneously. - A customer-centric approach with a focus on delivering a positive customer experience. About Decathlon Sports India: At Decathlon Sports India, our purpose is to "Move people through the wonders of Sport." Our mission is to strengthen Decathlon Sports India's understanding of customer perception, market dynamics, and brand performance. Through a unified approach combining social brand health & social insights, the program ensures data-driven decisions to enhance customer experience on social media and safeguard brand reputation. Office Location: Decathlon Anubhava, Bengaluru Way Of Working: 1 Day WFH as per requirement (Note: The additional details about the company have been included in the Job Description.),