Online Reputation Manager

As an Online Reputation Manager, your primary responsibility will be to create and uphold a positive brand image for the company and its products. You will oversee all online accounts related to the company's brands, ensuring engagement with the audience and managing any negative publicity on review and rating platforms. Your role will be crucial in maintaining the reputation of the company in the digital space. Your responsibilities will include analyzing various reputation factors to gauge brand reputation, monitoring information about products and services across different platforms such as search engines, social media, blogs, and forums. You will be expected to address negative comments on social media platforms by providing professional responses and identifying potential crises to collaborate with relevant teams for resolution. Additionally, you will be required to develop strategies to prevent and manage online reputation threats and provide regular reports on the same. To excel in this role, you should have practical experience with social analytics, Google My Business (GMB), business intelligence tools, and social media monitoring tools. Proficiency in content development and management is essential. Strong analytical, communication, problem-solving, time management, and interpersonal skills will be beneficial in fulfilling the responsibilities effectively. Please note that this position offers a flexible work schedule, allowing you to take time off during any day of the week, as weekend work may be required based on business needs.,