Online Reputation Manager

As an ORM Specialist, your primary responsibility will be to create and implement ORM strategies that will elevate the visibility of the brand. You will be tasked with monitoring brand mentions across various platforms, including Google, Glassdoor, social media, and forums. It will be crucial for you to respond to reviews and comments in a professional and timely manner, aiming to improve company ratings and handle feedback effectively. Collaboration with internal teams will be essential as you work towards resolving issues and enhancing public perception. Tracking and reporting on ORM performance metrics and sentiment trends will be part of your regular duties. Your role will also involve identifying opportunities to promote positive content and customer experiences while handling crisis situations and negative publicity with a strategic approach. In addition to your day-to-day responsibilities, you will be expected to develop and execute proactive ORM strategies that bolster the brand's online presence and credibility. To excel in this role, you should possess a degree, strong written and verbal communication skills, and experience using ORM tools. Your ability to work autonomously, manage multiple platforms effectively, conduct thorough research, and solve problems efficiently will be crucial to your success in this position.,