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Onboarding Logistics Consultant

Onboarding Logistics Consultant

Toast

3 - 8 years

2 - 6 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

voice process hospitality field operations time management project management relationship building resource allocation scheduling customer service logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role, with working hours from 5:00 AM to 2:00 PM to support global coordination, will be tasked with executing a high volume of work orders by planning and coordinating various phases of the Toast implementation to prevent delays, providing a high-quality implementation experience for our customers through our contractor partnerships. Reporting directly to the Director of International Field Services, this is a great opportunity to make an impact and help create raving fans of Toast in international markets!

About this Role (Responsibilities)

You ll be the Onboarding Team member responsible for handling the scheduling and logistical coordination of customer implementations.
Manage all rush requests and work closely with business teams to assure the proper resource is dispatched.
Participate in a number of activities associated with field operations, including but not limited to scheduling and resource allocation, customer relationships, and time management.
Strong customer service skills. Experienced with handling customer escalations, managing customer expectations, and driving successful resolutions.
You ll leverage appropriate communication strategies (email, Slack, etc.) to be highly effective at managing customer and internal expectations on a proactive basis.
Manage and execute the allocation and dispatching of jobs to contractor partners.
Must be able to identify the optimal level of resources to assign based on quality, capacity, and profitability.
Any additional reporting requirements, insights, and ad hoc analysis upon requests.
You may be asked to participate in a number of activities associated with field operations, including but not limited to scheduling and resource allocation, customer relationships and time management.
Assure all tracking processes are completed properly and follow-up with specific contractors to obtain missing information.
Assists Partner Managers in the review of escalations related to quality.
Participate in key cross-functional operations and process initiatives as needed.
Ensure tasks assigned are completed. Assist contractors and job site personnel to complete the scope of work assigned.

Do You Have the Right Ingredients? (Requirements)

3+ years of experience in a similar role.
Positivity: Maintain a positive attitude in a fast-paced environment.
Initiative: Able to identify problems or new ideas without prompting, does not wait for others to take action or request to take action.
Calm Demeanor: Maintaining your composure is key; you have a great ability to maintain composure in challenging, high-energy environments, and you help others to do the same.
Creativity: Desire for creative solutions to overcome any obstacles and improve efficiencies.
Project Management: Looking for strong communication, organisational skills and a keen eye for detail. Ability to identify and manage competing priorities.
Partnerships: Must be able to establish and maintain collaborative partnerships, with strong communication, relationship building, and organisational skills.

Special Sauce (Nice to Haves)

Experience working in the tech industry or for a SaaS company.
A background in hospitality, ideally with experience in restaurant operations.
POS experience.

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Onboarding Logistics Consultant