India - Assistant Manager - LPA Support Functions ( Internal Only)

Who are Inchcape

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Contract type: Permanent

Location: Navi Mumbai-Airoli

We have an exciting opportunity for an Assistant Manager in our LPA Support Functions team. You will be responsible for -

Team Management

• Manage CLS operations for Australia and New Zealand teams.


• Groom the team with adequate training for handling the vessels in two different countries.


• Provide assistance to the supervisors in times of requirements, operationally and administratively.


• Ensure customer satisfaction by providing timely and accurate information and addressing any concerns or complaints whenever escalated.


• Contribute to increasing team efficiency by giving support to both.

Operations

• Ensure to run the quality check for ABF and Biosecurity for Australia.


• Manage the CTM jobs. Handle the payment matters. For Australia.


• Ensure the receipt of prefunding prior to execution of the job for AUS and NZ.


• Review the vessel list of New Zealand.


• Handle the escalations for AUS and NZ.


• Participate in the calls with region / local office and provide the updates on the managed services.


• Arrange the team meetings to address any new updates within the country, to discuss on the service arrangements and any shortfalls while handling the service.


• Maintain working Instructions and checklists for Australia and New Zealand.

Reporting

Prepare, analyse, and submit regular and ad-hoc reports to Management, ensuring accuracy and timeliness.

What you ll do (Key Accountabilities & Key Deliverables) :

• Lead the Support Function teams to ensure the execution of the business plan in an efficient way.


• Determine long-range objectives and goals to meet business operation expectations.


• Facilitate the implementation and evaluation of procedures and policies.


• Serve as the primary business contact at the VSC Hub for the region / local offices.


• Consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organisation to ensure quality.

Who you are: ( Knowledge)

• Proficient with Microsoft Office (Word, Excel, PowerPoint)


• Team management


• Local Australian & New Zealand Port requirements.


• Knowledge to coordinate with Australian and New Zealand Government Authorities.


• Vendor Management

Skills

• Excellent communication skills: Verbal & Written.


• Interpersonal skills.


• Leadership


• Adaptable to changing conditions and an excellent team player.


• Managing Work Process


• Honest, transparent, and trustworthy


• Proactive, dynamic, and innovative


• Culturally aware and diplomatic


• Accountability


• Emotional intelligence


• Presentation Skills


• Resilience


• Data Management


• Customer satisfaction


• Dispute handling

Academic Qualification

• Mandatory - Graduate in any stream.


• Desirable Shipping and port operations-related courses will be added advantage.

Experience

• 4-5 years of Working experience in the Port agency business and/or with Ship/crew Management companies.


• Experience in handling husbandry/non-commercial jobs.


• Experience in vendor management.


• Must be experienced in leading a team.


• Experience in training the team members.

Why Inchcape Shipping Services

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:

A retirement savings plan

Life assurance

Holiday

Competitive salary

Employee Assistance Programme

Career development and progression opportunities

Values Award celebration events

Plus, much more!

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer and equality, diversity and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.