128 Omnichannel Jobs - Page 2

As a Bot/Agentforce Developer with 5+ years of experience based in Hyderabad onsite, your role will involve designing, developing, and maintaining intelligent conversational experiences using Salesforce Einstein Bots and Agentforce. You will be responsible for building scalable and efficient bot workflows, integrating with Salesforce data and services, and ensuring high-quality user experiences across digital channels. **Key Responsibilities:** - Design and implement Einstein Bots to automate customer interactions across Salesforce Service Cloud. - Develop and maintain Agentforce components to enhance agent productivity and streamline workflows. - Collaborate with stakeholders to gather requ...

Role Overview: As an accomplished Industry Solutions Leader CPG, you will be responsible for driving the development and adoption of innovative AI and Analytics solutions on the proprietary 1 Platform. Your role will involve leveraging industry expertise, advanced analytics, and client engagement to help CPG organizations unlock value from their data assets. You will conceptualize, design, and commercialize industry-specific AI and analytics use cases, ranging from commercial insights/patient journey analytics to sales performance management, supply chain, and market access strategies. A critical aspect of your role will be to partner with sales and client success teams to support business d...

Warm welcome from SP Staffing Services! Reaching out to you regarding permanent opportunity !! Job Description: Exp: 7-12 yrs Location: PAN India Skill: Salesforce Vlocity/Omnistudio/Health Cloud Must-Have: Salesforce Vlocity /Omni Studio experience Knowledge of CPQ, Order Management, EPC and CLM on Vlocity Vlocity/Omni studio , CPQ, OM Certification Strong Salesforce configuration & development skills Interested can share your resume to sangeetha.spstaffing@gmail.com with below inline details. Full Name as per PAN: Mobile No: Alt No/ Whatsapp No: Total Exp: Relevant Exp in Salesforce Vlocity: Rel Exp in Omnistudio: Rel Exp in LWC: Current CTC: Expected CTC: Notice Period (Official): Notice ...

We are looking for a Senior Business Analyst with 6+ years of experience, who specializes in Digital and Omnichannel Marketing Analytics within the Pharma/Life Sciences industry. You will be the crucial link between our marketing/sales teams and our data/IT teams, turning strategic engagement goals into measurable KPIs and robust analytical solutions. You must have strong experience with CRM-based campaigns (Veeva/SFMC) and be comfortable leading requirements for data-driven projects in a highly regulated environment. Responsibilites: I. Requirements & Strategy Requirements Leadership: Lead the requirements gathering, documentation (e.g., BRDs, FRDs ), and prioritization process for all digi...

The Product Manager will lead the companys technology vision, strategy, and execution across retail and e-commerce platforms. This role is responsible for driving digital innovation, improving operational efficiency through technology, enhancing customer experience, and ensuring the security and scalability of all IT and digital systems. Key Responsibilities: 1. Technology Strategy & Leadership • Develop and execute the overall technology roadmap aligned with the companys retail and business strategy. • Lead digital transformation initiatives across retail stores, e-commerce platforms, and backend operations. • Identify and implement emerging technologies to enhance customer engagement, supp...

JOB DESCRIPTION : Mandatory B2B Experience Mandatory experience in ASEAN Market (ANZ, Singapore, India, etc) Should be ready to work in APAC (6/6.30 am-3/3.30 PM Shift) Content Syndication experience (from a B2B perspective working with partners like ITSMG, TechTarget, B2BIQ, Foundry and the likes) & also- if they've worked with following vendors & partners Champion the cross-channel planning and activation process and workflow for active campaigns across select group of accounts Act as key integration lead collaborating with media strategy, omnichannel, social, search and content syndication teams throughout the full life cycle of active campaigns Oversee and support management and maintena...

Immediate Joiners preferred Power BI + Pharma exp mandate Open for Bangalore,Hyderabad,Pune & Mumbai Omnichannel / Digital channel Analytics mandate ThoughtSpot experience

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, s...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, s...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, s...

Role Overview: As a Salesforce Developer at our company, you will collaborate with the Solution Architect to implement Lightning pages, Flows, and automation that streamline associate workflows. You will be responsible for building and maintaining Lightning Web Components (LWC) and Aura components, converting legacy Classic customizations into Lightning-compatible solutions, and implementing integration points with external systems. Your role will also involve supporting data migration and cleansing efforts, optimizing the performance and usability of the Salesforce platform, participating in code reviews, sandbox testing, and deployments, as well as documenting technical designs for knowled...

Life Sciences Digital Experience Product Owner / Business Analyst Location: Pan India (preference Chennai, Bangalore, Hyd & Pune) (4/5 days a week to Office) Experience: 5-9 years Domain: Life Sciences (Pharma, MedTech, Healthcare) Grade: SA & M About the Role We are looking for a passionate and domain-savvy Digital Experience Product Owner / Business Analyst to drive transformative digital initiatives for our Life Sciences clients. The ideal candidate will bridge business, design, and technology to deliver personalized, compliant, and engaging digital experiences for patients, providers, and healthcare professionals. Key Responsibilities Product Ownership & Strategy Define and articulate th...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countrie...

As a Business Analyst in Bangalore(WFO only) for a large multi-billion-dollar multinational group with a presence in 25 countries across five continents, your responsibilities will include: - Leading business workshops to identify and develop use cases, functional requirements, and technical requirements - Creating detailed user stories for independent development and testing - Ensuring quality and relevance of user requirements, specifications, data models, and process flow diagrams - Collaborating with project managers and technical solution architects to develop project delivery plans, identify risks, and prioritize tasks based on past project delivery experience - Providing consultation ...

Exp: 5-7 Years Location : Pan India Musty Have skills : Profiles should be Proficient in Service Cloud and Omnichannel. JD Must Have Sr Profiles with Overall 7+ years of experience on Salesforce Proficient in Core Salesforce Apex, LWC and Triggers Proficient in Salesforce Service Cloud (Web-to-Case and Email-to-Case) Optional / Nice To Have Knowledge on Omnichannel Knowledge on Einstein BOT, Agent Force and SF AI Experience in integration SOAP APIs, REST API (JSON, XML) Continuous Integration SFDX and Azure DevOps Working in Agile development techniques using DevOps tools. Excellent interpersonal and communications skills Minimum Requirements 6+ years experience working on deployment teams, ...

Job Description: As a Business Analyst - Salesforce, your role involves gathering and analyzing data for potential business expansion, identifying specific business opportunities, and influencing stakeholders to support business projects. You will assist with project management for selected projects and coordinate with different departmental teams to produce better business outcomes. Your responsibilities also include testing business processes, recommending improvements, and converting road map features into smaller user stories. Additionally, you will be writing clear and well-structured business requirements / documents, EPICs, and user stories. Identifying automation opportunities, creat...

Description Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! Must be available to work on-site at ou...

Job Title: Power BI Analyst Pharma Domain (Omnichannel / Digital Channel Analytics) Experience: 5+ Years Location: Bangalore / Hyderabad / Pune / Mumbai Notice Period: Immediate to 30 Days Job Overview We are seeking an experienced Power BI Analyst with strong expertise in the Pharma domain , particularly in Omnichannel and Digital Channel Analytics . The ideal candidate will design and develop interactive dashboards, deliver actionable insights, and partner with cross-functional teams to drive data-driven decision-making in a pharmaceutical business context. Key Responsibilities Design, develop, and maintain Power BI dashboards and reports for pharmaceutical business analytics. Analyze and ...

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, we're a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. We are looking forward to hire Salesforce Professionals in the following areas : Experience 8-10 Years Job Description Based on user requirements analysis, provide solutioning to customer which meets ...

About The Role We are looking for an experienced Salesforce Einstein Generative AI Developer to join our dynamic remote team. This role is ideal for a Salesforce expert who is passionate about building intelligent, AI-driven CRM solutions that enhance user experience, drive automation, and personalize customer engagement at scale. As a key member of our technology team, you will be responsible for designing, developing, and deploying innovative solutions using Salesforce Einstein Gen AI capabilities. You should possess deep technical expertise across Salesforce Clouds and AI tools, along with strong problem-solving abilities and a keen understanding of business workflows. Key Responsibilitie...

You will be responsible for quality assurance in Magento projects and will work on both Automation and Manual testing. Your primary focus will be on Magento testing and ensuring the quality of the projects. Additionally, you will be required to have knowledge of Graphql, API Testing, admin order flow, omnichannel, multi-channel, dropship, and order flow sequence. Good communication skills are essential for this role. Key Responsibilities: - 4 years of experience in Magento projects - Experience in Automation & Manual testing - Proficient in Magento testing - Knowledge of Graphql, API Testing, mutations, queries, commerce bearer tokens - Familiarity with admin order flow concepts - Understand...

Skill required: Omnichannel - Customer Service Designation: Customer Contact Comms Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrac...

Job Title: Salesforce CX Business Analyst (24 Years | Remote | Contract/Full-Time) Role Overview We are looking for a Salesforce CX Business Analyst to join our digital transformation team. You will work on Service Cloud, Experience Cloud, and Omnichannel solutions to improve customer experience, automate workflows, and streamline business processes. This role is ideal for someone with hands-on Salesforce expertise, strong business analysis skills, and CX application knowledge . Required Skills & Expertise 24 years of Business Analyst experience; 2+ years in Salesforce. Strong knowledge of Service Cloud, Experience Cloud, CTI/Omnichannel . Hands-on skills in Salesforce Flows, Process Builder...

As a ServiceNow Product Delivery Lead, your role involves leading a team of ServiceNow developers, architects, and operations associates. You will oversee an extensive portfolio of parallel projects across various product SKUs, ensuring strategic alignment and successful execution. Your responsibilities also include implementing the overall strategy for ServiceNow products such as ESM, ITSM, KM, and omnichannel. Additionally, you will ensure timely and efficient delivery of regular releases for minor enhancements, running parallel to project releases. In this role, you will participate in LT meetings to advocate for critical support needs and celebrate achievements. You will also support the...