Senior Product Manager - IT | COCO - Retail Industry | Mumbai

The Product Manager will lead the companys technology vision, strategy, and execution across retail and e-commerce platforms. This role is responsible for driving digital

innovation, improving operational efficiency through technology, enhancing customer experience, and ensuring the security and scalability of all IT and digital systems.

Key Responsibilities:

1. Technology Strategy & Leadership

• Develop and execute the overall technology roadmap aligned with the companys retail and business strategy.

• Lead digital transformation initiatives across retail stores, e-commerce platforms, and backend operations.

• Identify and implement emerging technologies to enhance customer engagement, supply chain efficiency, and data-driven decision-making.

• Collaborate with business heads to ensure technology solutions support growth, cost efficiency, and customer satisfaction.

2. Infrastructure & System Management

• Oversee IT infrastructure, ERP systems (e.g., SAP, Oracle, Microsoft Dynamics), POS systems, and CRM tools.

• Ensure seamless integration between online and offline systems to support Omni channel operations.

• Manage cybersecurity, data privacy, and IT compliance in alignment with industry standards.

• Drive automation and process digitization across departments such as merchandising, inventory, logistics, and finance.

3. Product & Platform Development

• Oversee development and optimization of e-commerce platforms, mobile apps, and internal tech tools.

• Lead software development teams to ensure timely delivery of high-quality digital products.

• Introduce AI/ML, analytics, and personalization engines to improve customer experience and sales performance.

4. Data & Analytics

• Establish a robust data infrastructure to support business intelligence, analytics, and predictive insights.

• Promote a data-driven culture for decision-making across departments.

• Ensure data governance and integrity across systems.

Key Performance Indicators (KPIs):

• Uptime and reliability of retail and e-commerce systems.

• Technology ROI and cost optimization.

• Reduction in manual processes through automation.

• Customer satisfaction with digital platforms.

• On-time, on-budget delivery of major IT and digital projects.

• Cybersecurity and data protection compliance.

Qualifications & Experience:

• Bachelors or Masters degree in Computer Science, Information Technology, or related field (MBA preferred).

• 12+ years of experience in technology leadership, with at least 5 years in a senior management role within the retail, e-commerce, or consumer sector.

• Proven experience implementing digital transformation and Omni channel strategies.

• Strong understanding of ERP, CRM, POS, and data analytics tools.

• Expertise in cloud infrastructure, cybersecurity, and scalable system architecture.

• Excellent leadership, communication, and stakeholder management skills.