OIC Production Support

Jigya Software Services

5 years

0 Lacs

india

Posted:1 month ago| Platform:

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Skills Required

support oracle integration resolve analyze service management itil fusion erp payroll srs regression testing rest ftp troubleshooting monitoring json xml xslt wsdl security mapping reports servicenow communication model

Work Mode

Remote

Job Type

Full Time

Job Description

Role: OIC Production Support Engineer / Specialist

Location: Remote

Experience: 5+ Years (with minimum 2+ years in OIC)

Responsibilities

Provide
L2/L3 production support
for Oracle Integration Cloud (OIC) integrations across multiple business processes.
Monitor scheduled and real-time integrations, resolve failures, and ensure SLAs are met.
Perform
root cause analysis
for recurring issues and provide permanent fixes.
Collaborate with functional and business teams to analyze incidents, service requests, and change requests.
Manage
incident, problem, and change management processes
as per ITIL framework.
Support
integrations with Oracle Fusion HCM, ERP, Payroll, Benefits, SCM, and third-party applications
.
Handle
error handling, exception management, retry mechanisms, and alerting
in OIC.
Work on
bug fixes, enhancements, and minor development
in OIC (Integrations, Connections, Lookups, Schedules).
Coordinate with Oracle support for SRs (Service Requests) and follow through till closure.
Ensure proper
documentation
for integrations, issue resolution steps, and knowledge base.
Participate in
release management, regression testing, and production deployments
.

Required Skills

Strong experience in
Oracle Integration Cloud (OIC)
– integrations (REST, SOAP, FTP, DB, ERP adapters, HCM adapters, File-based integrations).
Knowledge of
Fusion ERP / HCM modules
and their business processes.
Proficiency in
troubleshooting, monitoring dashboards, and diagnostic logs
in OIC.
Good understanding of
Web Services (SOAP, REST APIs, JSON, XML, XSD, XSLT, WSDL, OAuth2, Security Policies)
.
Hands-on experience in
error handling, mapping, lookups, and orchestration
within OIC.
Exposure to
HCM Extracts, BI Publisher Reports, and FBDI templates
(added advantage).
Familiarity with
incident management tools
(ServiceNow / Remedy / Jira).
Strong analytical and communication skills with ability to interact with business users.
Willingness to work in
24x7 support model / on-call rotation
.

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