Officer-Vigilance

Primary Responsibilities:

• Business Financials Ensure timely call back to the customer for any hold or rejected transaction and resolving the same immediately as per SOP The goals here are 1 Protection of the customers interest 2 not to antagonize the customer through calls 3 Prevention of fraud and 4 Identification of fraudulent patterns Responsible to initiate investigation on any suspicious cases and followup for the reports findings with the guidance of LeadEFRMS
• Customer Both Internal ExternalEnsuring use of polite language while speaking to customers ensuring not to tip off Ensure that communication with stakeholders are made in an efficient and conclusive manner Internal Process
• Ensure complete updation of case details on Clari5 system till closureEnsure adherence to TAT for resolution of all alerts
• Responsible to manage the entire life cycle of alerts Identify changes required in EFRMS scenarios and suggest them regularly to the supervisorFollow up with Vigilance officers on field for timely closure of investigation
• Preparation of various MIS on a daily weekly monthly quarterly and annual basisAwareness of emerging market trends
• Conduct UAT on a need basis for the purpose of implementationShoulder additional responsibility as assigned by seniors from time to timeExtremely proactive and detail orientedInnovation Learning
• Ensure adherence to training mandays mandatory training programs for selfEnsure goalsetting midyear review and annual appraisal process within specified timelines for self
• Complete required certification and courses keeping the current scope of work in view