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Officer - Product - Retention

Officer - Product - Retention

Tata Capital

0 - 3 years

5 - 9 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

customer service financial services sales marketing customer queries team management team handling direct marketing business development corporate sales sales and marketing sales management b2b sales team leading key account management retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly motivated and customer-focused individual with 0 to 3 years of experience to join our team as an Officer - Product - Retention- FC & LOD in Bengaluru.
Roles and Responsibility

Make calls to customers for loan foreclosures or transfers, explaining new products and benefits.

Pitch new business and retain existing customers through effective communication.

Perform customer negotiations to reach fair conclusions from both business and customer perspectives.

Respond to customer queries and address complaints promptly.

Provide excellent customer service to ensure satisfaction.

Explain the features and benefits of new products to potential customers.

Job

Graduate degree required; Masters/Postgraduate optional.

Minimum 0-3 years of experience in sales, marketing, or customer service.

Excellent communication and negotiation skills.

Ability to work in a fast-paced environment and meet targets.

Strong knowledge of banking and financial services.

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