OB Incharge Online

OB Incharge Retail DHL is the world’s leading logistics group. We are present in 50 different countries/territories where we employ over 180,000 employees. By joining DHL Supply Chain you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training they need to learn, grow and succeed. Driving employee engagement, productivity and retention across the globe. We pride ourselves on promoting a workplace where people come first. Manage Online Order Fulfillment – Oversee end-to-end outbound processes for online orders including picking, packing, QC, invoicing, and dispatch. Order Prioritization & Planning – Plan and prioritize same-day/next-day deliveries based on platform SLAs (e.g., Amazon, Flipkart, Myntra, D2C portals). System Accuracy & Updates – Ensure accurate order scanning, label generation, and system updates in WMS/OMS with real-time visibility. Team Coordination – Manage pick-pack staff and ensure shift-wise productivity, quality, and packaging compliance as per e-commerce norms. Dispatch & Handover Management – Coordinate with courier partners for timely handover of shipments and manifest closures. Returns & RTO Handling – Oversee return order segregation, quality check, and timely system update for return-to-origin (RTO) or reverse logistics. Monitor KPIs & SLA – Track key metrics like order fulfillment rate, cut-off adherence, packaging defects, and delivery SLA compliance. Compliance & Safety – Ensure adherence to packaging guidelines, 5S, safety standards, and audit readiness at all times. Show more Show less