Specialist - Finance (OTC)

Job Description

As an Order to Cash Specialist, you will manage the end-to-end accounts receivable process, ensuring timely payment application, credit control, and resolution of billing issues. This role requires solid accounting knowledge, financial system expertise, and excellent communication for customer and team interaction. You will ensure record accuracy, support financial reporting, and contribute to process improvements for operational efficiency. Key Responsibilities: Efficiently apply customer payments against outstanding invoices and manage account balances. Facilitate the creation and modification of accounts for both cash and credit customers. Conduct thorough reviews and appraisals of credit applications and maintain communication with the Credit Clerk for updates and decisions. Assess creditworthiness of new customers, determine appropriate credit limits, and oversee the creation and updates of customer credit details in the system. Regularly manage the renewal process for customer credit accounts, ensuring compliance with company policies. Implement credit holds and releases on accounts as required, following strict risk management protocols. Oversee the management of receivables and payables for foreign agents, ensuring accurate and timely transactions. Coordinate and complete month-end activities related to Accounts Receivable (AR), ensuring all financial reporting deadlines are met. Deliver a high level of service quality through timely and accurate completion of services. Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners. Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner. Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service. Contribute as a subject matter expert in problem-solving and process improvement. Collaborate with business partners to enhance processes and identify best practices. Assist staff in resolving complex issues, maintain thorough process documentation, and ensure quality control. Required Skills/Abilities: Bachelor s degree in Finance, Accounting, Business Administration, or related field. Skills Required: 1-3 years of relevant work experience, with a preference for candidates with a background in Accounts Receivable processes. Proficient understanding of accounting and financial principles, specifically for Accounts Receivable Experience with financial software and ERP systems, such as SAP or Oracle, is crucial for managing transactions and financial records. Familiarity with the logistics industry and shared services operations is highly preferred, enhancing the ability to navigate industry-specific financial practices. Work experience in logistics or shared services operations is preferred.