NSO Specialists

end-to-end execution and operational readiness of new store launches

Key Responsibilities:

1. Store Opening Execution

• Plan and execute the

  pre-opening and opening activities

  for all new stores as per project timelines.
• Coordinate with internal teams (Projects, VM, HR, Training, IT, Marketing, Merchandising, Finance) for smooth store setup.
  
• Ensure

  store readiness

  including infrastructure, visual merchandising, system setup, and manpower availability before launch.
• Supervise the

  merchandise receipt, tagging, and display

  before store opening.
• Support the

  dry run and soft launch

  activities.

2. Operations Readiness

• Set up

  SOPs, operational checklists, and daily reporting formats

  for the new store.
• Conduct

  operational audits

  pre and post store opening to ensure compliance.
• Monitor

  first 30-60 days performance

  , provide feedback, and support store stabilization.
• Coordinate with IT for POS and system readiness.
  
• Support store teams in

  customer service, billing process, inventory management

  , and day-to-day operations during the initial phase.

3. People & Training

• Liaise with HR and Training team for

  onboarding and skill training

  of new staff.
• Conduct

  on-ground operational training

  for store teams on processes and brand standards.
• Support store managers in

  handover process

  and team alignment.

4. Reporting & Communication

• Maintain

  store opening tracker

  and share regular status updates with management.
• Provide

  post-opening reports

  highlighting challenges, learnings, and best practices.
• Ensure documentation of

  store handover reports

  to operations team post stabilization.

Qualification & Experience:

• Graduate in Business Administration / Retail Management or related field.
  
• 25 years of experience in

  retail operations or new store setups

  (fashion, apparel, lifestyle, F&B, or similar sectors).
• Prior experience in

  multi-store rollout or expansion projects

  preferred.