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Shining Stars Institution & travels
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Non Voice Customer Service Executive

Non Voice Customer Service Executive

Shining Stars Institution & travels

0 - 3 years

2 - 3 Lacs

noida delhi / ncr

Posted:5 days ago| Platform:

Apply

Skills Required

bpo customer service chat process fresher inbound process non voice process solving queries email process communication skills customer support customer care customer handling domestic process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Jobseekers!

Greetings from ShiningstarsITPL!

We are hiring for Non Voice Customer Service Executive in Noida location!

Job Title:

FOR FULL TIME-

Salary:

FOR PART TIME-

Salary

Work Schedule:

Candidate must have good communication skills in English.

Roles & Responsibilities (Non-Voice Process):

Respond to customer queries through
chat
,
email
, or
ticketing systems
.
Provide accurate, clear, and timely responses to customer issues.
Identify customer concerns and offer the correct information or steps for resolution.
Maintain professionalism and quality in all written communication.
Update customer information and case details in the internal system.
Escalate complex or unresolved issues to the appropriate department.
Achieve daily/weekly productivity and quality targets.
Ensure compliance with company policies and data security standards.

9369022693

9214602997 (Anuj)

9151666408 (Anwesha)

Thanks and Regards

Niyati Vyas

HR Executive

ShiningstarsITPL

#customerservice #bpo #nonvoice #chatprocess #hiring #freshers #email #customersupport

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