Noc Analyst- Associate

PwC Service Delivery Center

2 - 5 years

3 - 8 Lacs

hyderabad bengaluru

Posted:3 days ago| Platform:

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Skills Required

noc analyst nagios solarwinds l1.5 zabbix infrastructure management itsm application monitoring nnmi

Work Mode

Hybrid

Job Type

Full Time

Job Description

Certifications Preferred

Required / Mandatory Knowledge/Skills

Hands-on experience on at least 1 ITSM tool
(ServiceNow, Remedy, etc)
Hands-on experience working with S
olarWinds, NNMi, Nagios, Zabbix, LogicMonitor Network monitoring tools.
Must be willing to work in rotational 24*7 shifts, provide hand-over to global teams, and provide on-call support as per business needs.
Proven verbal and written communication skills, which will be key in driving customer communication during critical events.
Demonstrating proficiencies in Infrastructure & application monitoring, initial triage and troubleshooting using runbooks.
Proven understanding of ITIL framework
Experience working in Managed services environment providing initial triage of incidents related to Infrastructure (Router, Switch, Meraki devices, Access points, SDWAN; WAN, servers, databases, storage devices & environmental systems)
Monitoring critical applications and sharing periodic health check reports with the stakeholders.
Provide 24/7 monitoring of batch job executions, track job runtimes, delays and performance bottlenecks
Proficiency with inbound calls handling and making outbound calls to perform technical troubleshooting.
Keep the incident updated as per discovery or end user information on a real time basis.

Preferred Knowledge/Skills

Take ownership of Incidents and provide solutions by following the Knowledge Articles and SOPs.
Create / Document SOPs for various troubleshooting for the team.
Prior experience working in a Global Command Center / Technical Operations Center role.

Work Environment and Schedule

24x7 operations coverage with shift or on-call rotation; nights/weekends/holidays, especially during cutovers and period-end cycles.
Hybrid or on-site NOC/operations setting; coordination with global teams.
Adherence to security, compliance, and change management policies.

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