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Command Center CIEL HR

2.0 - 7.0 years

0 - 0 Lacs

hyderabad, pune, bengaluru

Work from Office

We are seeking a proactive L15 Command Center NOC This role involves 24x7 monitoring triaging and incident resolution to ensure the stability and availability of IT infrastructure The engineer will act as the first line of defense for identifying and resolving system s while escalating critical issues to L2L3 teams Key Responsibilities 1 Monitoring Incident Management Perform eyeontheglass monitoring of network servers cloud applications and security tools Use monitoring tools eg SolarWinds Splunk Dynatrace Nagios Datadog to track system health Acknowledge categorize and triage incidents based on severity and impact Create update and escalate tickets in ITSM tools ServiceNow BMC Remedy Jira ...

Posted 1 hour ago

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