Night Shift Ticketing Executive

Company Description:

Job Summary:

Key Responsibilities:

Ticketing Operations:

• Book, cancel, reschedule, and manage domestic and international tickets.
• Handle amendments, refunds, and re-issuances as per client requirements.
• Monitor and resolve ticketing-related issues promptly.

2.

• Provide customer service via calls, emails, and chats during the night shift.
• Assist clients with queries related to fares, routing, and policies.

3.

• Work on GDS platforms (Amadeus, Galileo, or Sabre) for reservations and ticket issuance.
• Ensure accurate data entry and booking processes.

4.

• Liaise with airlines, suppliers, and internal teams to ensure smooth ticketing operations.
• Update clients on travel schedules, changes, and airline policies.

5.

• Maintain accurate transaction logs and prepare daily reports.
• Follow company policies and adhere to industry regulations.

Required Qualifications & Skills:

• Minimum 12 years of proven experience in airline ticketing or travel services.
• Proficiency in GDS systems (Amadeus, Galileo, or Sabre). Certification is an advantage.
• Strong knowledge of fare rules, airline ticketing policies, and international routing.
• Excellent verbal and written communication skills in English.
• Ability to work independently and manage responsibilities in a night shift setup.
• Reliable internet connection and a suitable work-from-home environment (for holidays/week-offs).

Preferred Qualifications:

• Candidates based in Ahmedabad, Gujarat will be given preference.
• Experience handling night shift operations.
• Familiarity with visa regulations, baggage policies, and travel restrictions will be an added benefit.

Work Hours (Night Shift):

• Sunday to Friday:

  06:00 PM – 12:00 Midnight

• Week Offs & Holidays:

  10:00 AM – 05:00 PM

Benefits:

• Competitive salary package.
• Flexible work-from-home arrangement on holidays and week-offs.

Opportunity to grow with a dynamic team in the luxury travel industry.