32911 Networks Jobs - Page 47

About the role Refer to You will be responsible for section You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: • Providing exceptional customer service to our customers with the help of various tools and methods. • Stay updated on new and emerging fraud trends to mitigate risks to the business. Utilize various tools and methods to identify and prevent fraudulent orders. • Work within the company's credit policy, recommending changes to support growth and process improvement while limiting revenue risk. Negotiate and communicate credit decisions, recommend payment terms, and set credit limits for new and existing customers. • Handle primary debt collection activities, ensuring timely and effective recovery of outstanding payments. • Help mitigate fraud risk to the company, using different channels. • Be aware of the tools used for the purposes of identifying fraudulent orders to mitigate the risk to the business of fraud • Making outbound and receiving inbound collection calls with customers who are in arrears. • Work within the Company's credit policy, recommending changes as necessary to support growth & process improvement while limiting revenue risk. • Negotiate and communicate credit decisions, recommend payment terms & credit limits to new and existing customers • Review processes and procedures to reduce fraud and revenue loss • The Objectives and responsibilities for a Sr. Associate is similar to that of an Associate however the only difference is that the performance measures / Delivery expectations are more stringent. Key people and teams I work with in and outside of Tesco: People, budgets and other resources I am accountable for in my job: • CEC Operations Teams • Delivering on agreed Service Levels for tasks relevant to • CEC Business Partners my team • Product & Process Improvement Teams • Knowledge Team • Insight and MI Teams You will need • CEC Operations Teams • Delivering on agreed Service Levels for tasks relevant to • CEC Business Partners my team • Product & Process Improvement Teams • Knowledge Team • Insight and MI Teams Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title And Summary Vice President Digital Product Solutions Overview The Digital Solutions team vision is to create a world beyond plastic through a combination of technology and strategic partnerships. We are creating great experiences for consumers across all channels and all devices, enabling issuers and merchants to reach new consumers in ways not possible in the pre-digital world. We work with banks, merchants and digital participants to enable consumers to use connected devices for everyday shopping and payments. The position is with the Digital Solutions South Asia team, based in Mumbai or Delhi, and will be lead a team of full-time employees currently with the Digital team The role encompasses the key Digital Solutions product suite, including: Tokenization across devices, issuers and merchants Mastercard Send for domestic disbursements, P2P use cases and XB remittances Contactless and QR deployment Do you want to help create the future of Mastercard and of payments? Are you motivated to be a part of driving a world beyond cash and plastic? Do you want to be part of a diverse and exciting team? Role This Role Requires The Candidate To Lead Mastercard’s Digital Solutions team for South Asia Engage with Mastercard senior management to develop the strategic direction for Mastercard digital products and services. Ensure our digital strategy is aligned and integrated with the needs of our core business and the needs of our customers. Coordinate digital strategy, integration and deployment with the regional and global digital teams. Provide deep insight and strategic thought-leadership around the development of digital payments in South Asia Come to the role with high-level strategic relationships with key participants in the South Asia digital payments ecosystem that can add value to Mastercard’s business. Be a motivational team leader who can ensure the right resources are brought to bear to ensure success. All About You MBA or Masters Degree required Deep experience in the digital payments space in South Asia with proven success in bringing products to market and generating adoption. Proven ability to effectively manage a team in the digital payments business Proven ability to develop complex strategic go-to-market plans, and execute on those plans. In-depth understanding of the payments ecosystem both in South Asia and globally, including issuance, acceptance, tokenization, fast ACH (UPI), push payments Operational understanding of payments technologies Ability to leverage technical knowledge & real-world experience to solve complex business problems. Excellent problem solving and project management skills. Proven ability to build and maintain strong, productive working relationships with internal stakeholders and external customers Ability to influence people at multiple levels and navigate a global, decentralized organization Strong English communication skills, both written and verbal Ability to develop creative solutions for customer needs across multiple products and services. Understanding of API architecture and cloud infrastructure is a plus Understanding of the fundamentals of UI and UX design for mobile is a definite plus Experience, or interest in, digital design is a plus Travel required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. We unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Eli Lilly and Company’s US Marketing Consumer Experience Hub delivers data-driven, end-to-end experiences across a myriad of touchpoints to drive positive outcomes for people living with health conditions ranging from diabetes to migraine to stage IV cancer and beyond. The US Consumer Social Media team is leading the way in social listening. A key focus of social listening at Lilly means analyzing the conversations and trends happening not just around a given brand, but also for the industry. The data is then used to help the business make smarter, faster business decisions. Lilly is looking for a social listening analyst to help uncover insights and develop actionable recommendations for how to optimize social media performance at Lilly. The Social Listening analyst will help deliver ongoing social listening reports for business partners via the NetBase social analytics platform. This position will report directly to the BI&A lead at LCCI with a dotted line into the social listening lead on the US Consumer Marketing Social Media team. Responsibilities Social Listening Platform & Industry Knowledge Working knowledge of social listening platforms such as NetBase, Brandwatch, Sprinklr, Spredfast, Crimson Hexagon, Sprout Social, Meltwater, Hoot Suite, Talkwalker Ability to assimilate extensive amounts of detailed data and to see the big picture, providing actionable and influential recommendations. Pharmaceutical Industry Knowledge and the ability to understand data that could impacts Lilly and Lilly brands, what is going on and react quickly. Research Skills: Basic knowledge of research methods and statistics, and qualitative research skills including the ability to interpret unstructured data and translate it into actionable insights Social Media expertise: stay up to date with the latest social media trends and technologies Social Listening and Social Monitoring Social Listening Experience: Leverage technology to proactively explore and discover insights from online conversations made by users to understand “the why” which can inform strategic decision making. Examples include category analysis, competitive analysis or a brand health analysis. Social Monitoring: Leverage social technology to react and respond to topics or specific posts made by users on social networks. Monitoring can tell you the “so what” and enhance brand engagement. Examples include new product launch, campaign launch, crisis management, conference monitoring. Cross-Functional Work Independently research questions or issues. When needed escalate issues for assistance within the broader social listening team. Work within the set service level agreements for US Marketing across all brands as prioritized by social listening lead. Design, conduct and deliver standard and custom social listening and monitoring reports. Ability to recognize opportunities, formulate hypotheses, plan research, identify insights, and drive recommendations relevant to the business goals and objectives. Accountable for deciphering what is important and meaningful data and then communicate a concise story in a way that allows the business to make decisions based off of the communicated reports. Communicates clearly using dashboards, PowerPoint presentations, or simple text depending on the amount of information that needs to be relayed. The position will operate in an agile team concept designed to allow flexibility to execute the above job responsibilities as either dedicated, partially dedicated, and/or working across multiple brands. The incumbent should expect the alignment to a specific brand and/or therapeutic area to change based upon business need and the duration of alignment will vary. Basic Qualifications BA/BS degree with a major in marketing, communications, business, IT or other closely related areas Experience with at least one of the Social Listening Platforms: NetBase, Brandwatch, Sprinklr, Spredfast, Crimson Hexagon, Sprout Social, Meltwater, Hoot Suite, Talkwalker Broad expertise and understanding of digital landscape, digital channels and social media. Collaborative in nature and ability to work across multiple functions. Ability to respect and work effectively with diverse teams. Customer Service mindset. Additional Skills/Preferences Experience gleaning insights that support organizational goals Expert knowledge of social media landscape and a strong interest in emerging technologies Working knowledge of paid social media tactics Naturally curious; inspired by the road less traveled and finding creative solutions that others haven’t considered Analytical by nature, but able to translate data into insights with a story telling mentality Demonstrated commitment going above & beyond to help business partners or system users in solving problems or finding information Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

The Opportunity Dreaming for tomorrow is about more than ideas and ambitions. We’re already building the next generation of vehicles, using brand-new technology and techniques. We’re doing more than dream, we’re creating the future of mobility and automotive for years to come. Key Accountabilities and Responsibilities Leadership and line management of our vehicle platform and energy platform software engineers deployed at our JLR TBSI located in Bangalore with a focus on capability development. Strategic development of our JLR India location, in alignment with our global strategy and other global leaders and including development of local partnerships. Delivery responsibility of JLR India owned embedded software products and tooling. Leadership and team work are vital for the role. You will have the ability to work seamlessly across organisational boundaries, influencing key stakeholder across the business. Delivering projects according to schedule is a priority with robust communication skills to report and be able to work under pressure. Knowledge, Skills and Experience Essential: Proven track record of expertise delivering automotive or related software solutions. Minimum of a Bachelor degree in a technological engineering or computer science. Minimum or equivalent of 10 years related experience in automotive or related embedded software Proven understanding of Model Based design using Simulink or equivalent e.g. (SCADA) Development experience of leading teams developing robust control algorithms – turning high level requirements into control code Experience with quality tools (P diagrams, FMEA etc.) to support creation of robust algorithms Proven leadership skills aligned to JLR’s Creator’s Code. Ability to build strong, valuable relationships at all levels of the business. Strong technical, communication and analytical abilities. Ability to produce timely, logical and concise work products. Ability to handle concurrent programs; Ability to work effectively independently, in a team or collaborative environment. Baseline knowledge of automotive electronic hardware. Baseline understanding of ISO26262 or equivalent Experience working within a quality managed environment (e.g. A-SPICE) Desirable: Master of Science degree in a technological engineering or computer science. Experience in automotive development (keywords – real-time, AutoSAR, automotive networks, etc). Experience of leading teams performing Data analytics , prognostic and diagnostic Competent with project management tools (waterfall and agile – e.g JIRA, Confluence or similar). Knowledge and experience of propulsion technologies Functional Safety (ISO26262) experience Personal Profile A good communicator who can explain complex ideas, lead meetings and presentations An effective team player, actively leads, develops and supports others. An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex and demanding environment. An individual with the ability to combine a short term, pragmatic focus with longer term planning An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style Flexibility to travel to other JLR / partner locations when required to assist in delivery of project objectives. Acts with freedom to take on and resolve technical / business challenges that are preventing successful delivery of the project/s. Ability to negotiate and manage conflicts. In constant connection with the market, new standards and legislation in the area. Engaged with the development methodology adopted by the company, following the required steps. Proven track record of leading development teams. Displays a proactive willingness to volunteer for work elements / projects outside job scope where the individual can contribute and it is a company priority. Freely and proactively shares knowledge with others.

Role: IT Support Engineer Level 2 Work Location: Thane, Maharashtra Total Experience: 3+years Shift: US Shift Hours & Rotational Shift We are seeking an experienced IT Support Engineer Level 2 to join our 24x7 NOC, SOC, and Help Desk division. The ideal candidate will be skilled in troubleshooting, configuring, and maintaining a variety of devices across Windows, Mac, and cloud environments for multiple clients and their end-users. You will provide exceptional support via remote tools, manage support tickets, and contribute to a highly dynamic, fast-paced environment . A strong proficiency in Office 365 configuration and troubleshooting is required, along with solid documentation practices. Additionally, knowledge of Azure, AWS , and cloud infrastructure is highly desirable. Key Responsibilities: Technical Support & Troubleshooting: Provide L2 support for Windows & Mac platforms across multiple clients and client-site locations. Troubleshoot and resolve complex issues related to O365, Windows, Mac OS , networking, hardware, and software configurations. Utilize remote support tools to connect to end-user devices and efficiently resolve issues in a timely manner. Assist in diagnosing, repairing, and troubleshooting system-level problems for client devices and environments. Ensure that all technical issues are resolved with a focus on quality, efficiency , and minimal disruption to clients. Ticket Management & Documentation: Effectively manage and update support tickets in the ticketing system, ensuring timely resolution and proper escalation when necessary. Maintain comprehensive, accurate documentation for all troubleshooting steps, resolutions, and procedures. Track recurring issues and collaborate with senior engineers for resolution and continuous improvement of support processes. System Configuration & Maintenance: Configure and maintain Office 365 applications, including Exchange, SharePoint, Teams, and OneDrive. Perform regular system and application updates, patch management , and preventive maintenance on client devices and networks. Use checklists and planning skills for maintenance activities to ensure smooth operations and minimal service disruption. Collaboration & Client Interaction: Collaborate with the NOC and SOC teams to escalate and resolve critical incidents affecting client systems or network security. Provide clear, effective communication to end-users during troubleshooting and resolution, ensuring they are informed of progress and outcomes. Serve as a liaison between the Help Desk and more advanced support levels (L3), escalating issues as required. Cloud Infrastructure & Security Awareness: Assist clients with cloud-based infrastructure support, including Azure, AWS, and cloud environments . Ensure client devices are configured securely, implementing security best practices in coordination with SOC teams. Required Skills and Qualifications: 3-5 years of experience in Helpdesk L2 Support , including 24x7 NOC, SOC , or IT support . Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations. Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint). Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer). Solid L1 to L2 support skills , including device troubleshooting, software installation, patching, and configuration. Strong experience in ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk). Familiarity with cloud platforms like Azure, AWS , and knowledge of cloud infrastructure is a plus. Ability to plan and execute maintenance activities, ensuring minimal disruption to client operations. Excellent documentation skills, with attention to detail in creating clear and structured records . Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator Associate AWS Certified Solutions Architect (or similar) Azure Administrator certification (preferred) ITIL Foundation Why Join Us? Work in a dynamic, 24x7 support environment , directly impacting client success. Opportunity to work with cutting-edge cloud technologies and enterprise-level systems . Competitive salary , benefits, and opportunities for growth and career advancement .

Role: Senior Network Engineer Level 3 Work Location: Thane, Maharashtra Total Experience: 9+ years Shift: US Shift Hours & Rotational Shift Company Profile AMSYS Group We pride ourselves on 23+ Years of excellence based on the principles of integrity, Honor, and mutual gain. As future decisions are made, we are always keeping in mind the prosperity of the AMSYS Family. Amsys IT Services Pvt Ltd is part of this group based in Mumbai. Website: http://www.amsysis.com Summary: We are looking for an Senior Network Engineer Level 3 to join our dynamic team providing 24x7 support to our clients' network infrastructure. The ideal candidate will have extensive experience in network troubleshooting, firewall deployment, and infrastructure monitoring while supporting a diverse set of clients in a fast-paced, operational environment. You will be responsible for diagnosing and resolving complex network issues, managing network devices, and maintaining a clean and efficient network environment. This position requires a thorough understanding of various network technologies, including routing, switching, firewall management, and SDWAN, with hands-on experience remoting into devices across multiple client sites. Key Responsibilities: Network Troubleshooting & Support: Provide L3 network support for troubleshooting issues related to routing, switching , and firewall configurations across multiple client environments . Remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues. Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates. Monitor network traffic, identify bottlenecks, and proactively resolve network issues. Firewall Management & Configuration: Deploy and manage firewalls (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance. Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements. Troubleshoot and resolve firewall-related issues , ensuring proper network segmentation and security policies are in place. Infrastructure Monitoring & Documentation: Monitor the health and performance of the network infrastructure , ensuring continuous uptime and reliability. Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions. Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained. Ensure network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices. SD-WAN and Cloud Network Management: Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices . Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites. Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers (e.g., Meraki, Aruba). Client Communication & Issue Resolution: Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction . Maintain a high standard of communication , ensuring clients are informed about ongoing issues, progress, and resolutions. Training & Mentorship: Provided guidance and mentorship to junior support engineers and NOC team members. Assist in knowledge transfer and training for internal teams, ensuring consistent processes and quality service. Required Skills and Qualifications: 9+ years of experience in network support, with L3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment . Extensive experience with networking technologies including routing, switching , and firewall management (Fortinet, Palo Alto, WatchGuard). Hands-on experience with HP Aruba , Cisco Meraki , Palo Alto , Fortinet , and WatchGuard firewalls and devices. Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices . Experience working with Azure and AWS network configurations is a plus. Proficient in network monitoring tools and diagnostic utilities. Ability to remotely manage and configure devices across a wide range of makes and models. Strong troubleshooting skills with the ability to work under pressure in a fast-paced environment . Excellent communication skills to interact with clients and document technical processes clearly and concisely. Preferred Certifications: Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect , or similar certifications. SD-WAN certifications (e.g., Meraki SD-WAN, Fortinet SD-WAN). Azure Networking Associate or AWS Certified Advanced Networking certification is a plus. Why Join Us? Join a 24x7 NOC, SOC, and Help Desk team working with cutting-edge technologies. Opportunity to work with diverse client environments across different network devices and architectures. Competitive salary, benefits, and a chance to grow within the company .

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and exciting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with significant careers. Role profile: Empower engineers in learning fast, growing their skills and their careers by providing a frictionless, personalised and engaging learning experiences. ROLE SUMMARY: In this role, you will collaborate with subject matter experts and collaborators to create an impactful learning experience that drives individual and organisational capability growth across Engineering at LSEG, whilst enabling an innovative learning technology ecosystem that provides a seamlessly and engaging experience for the learners. A key part of the role will be to also drive the engagement and adoption of learning. For that purpose, you will be working accross the Learning & Development team (L&D) and key business partners to support the design of the learning experience and offerings, collecting insights, feedback and defining data-driven strategies to develop dynamic and attractive solutions. You will establish design practices for Engineering learning, advising other learning professionals and the business. You will support the enhancement of tools and platforms (LXP, LMS and/or other associated technologies for development and administration), proactively seeking out opportunities to find efficiencies and value incorporating AI and new technologies that will simplify and enhance the engineers learning experience. Your efforts will be crucial in championing a continuous learning environment globally for the Engineering division through the implementation of campaigns addressing key experience struggles. Key Accountabilities: Tailored Learning Experience Design & Delivery: Design and implement customised learning experiences that include self-paced modules, hands-on labs, immersive offerings, and social learning, specifically tailored to the needs of engineers. Continuous Improvement of Learning Experience & Ecosystem: Utilise data-driven insights, including baseline assessments and AB testing, to continuously refine and optimize learning offerings for maximum engagement and effectiveness. Experience Design Consulting and Collaboration: Forge strong, enduring relationships with local engineers and colleagues to deeply understand their needs and performance challenges, ensuring alignment with global learning strategies across the organisation. Key responsibilities: Collaborates with partners across Engineering, HR and the business, as well as vendor teams and ecosystem partners, to design and implement the learning experience and learning technology roadmap, including but not limited to ongoing enhancement and maintenance of existing platforms (LXP, LMS and/or other associated technologies for talent development and skilling). As part of the global Engineering Learning & Career Development team, conducts effective experience design consulting, and leverage data and insights to continuously assess and identify the barriers to learn and grow, to baseline the current experience and identify the specific requirements of new learning solutions. Supports the Engineering divisions to understand how they can re-design their learning programmes to sustain the changes and ensure they continuously have the experience they need to meet their evolving skilling ambitions. Co-creates with Engineering teams and leverages internal and external ecosystem partners for the Intelligence, Experience, and Content components of the learning solution. Designs and shapes the end-to-end learning & development solutions and implements agile and data-led learning practices to the design and creation of learning content and learning experience tools and enablers (assessments, reports, comms, feedback loops, etc.) to drive continuous learning performance improvement. Implements learning solutions, which includes curating learning journeys, creating immersive learning, deploying learning technology solutions, conducting skill assessment, measuring the impact of learning, and more. Drives the engagement and adoption of the learning by Engineering teams through communications and human-centric campaigns. Produces tailored content, training guidance and support tools to assist users, learning communications, reporting, data analytics and insights. Leads the digital credentials/badging platform and associated data. Assists in the continuous improvement of the LMS, and suite of learning platforms to ensure a user experience that inspires a continuous learning culture and supports our learning academies. Supports the learning technology integrations, data transfer and security. Coordinates with vendors working with Procurement renewals and participate in new vendor solution review. To be successful in this role: Expertise in Desing Thinking & Service Design Methodologies: Effective coaching of teams in Design thinking practices to streamline learning priorities and accelerate product development. Learning Ecosystem & Platforms Savvy: Experience with multiple platforms in a tech stack and associated data flows. Impactful Learning Design & Delivery: Ability to design and deliver compelling, high-energy learning products engage and empower a technically skilled audience. Strategic Use of Data and Metrics: Employ engineering and educational metrics strategically to tailor learning initiatives to real-world needs and drive ongoing improvements. WHAT YOU'LL BE DOING: Design learning experience for engineering, develop learning solutions, tailored to specific use cases, aligned to global standards of proficiency. Utilise Engineering metrics and conduct thorough evaluations of learning effectiveness, using feedback loops to adapt learning solutions promptly. Offer hands-on support and coaching, promoting skill advancement, agile teamwork and promote a continuos learning mindset within the Engineering community. Implement innovative learning experiments, tools and solutions to continuously test and refine the experience. Stay updated on trends and innovations in instructional design, adult learning theories, and learning technologies. Embrace advanced design tools enabling AI. WHAT YOU'LL BRING: Core Skills Learning Industry Knowledge Learning Experience Design Learning Intelligence UX/UI Design Deep understanding of Product management practices. Data Analytics Strong analytical skills for evaluating product success and making data-informed decisions. Service & learning design practices including design thinking, product management. Knowledge of modern learning platforms and technologies to baseline and assess skill proficiency. Excellent relationship management and interpersonal communication abilities. Capable of effective cross-cultural collaboration and communication. Multi-media design and development Design Thinking Program Project Management Relationship Management Business/industry savvy Technology savvy Specialised Skills: Web design / HTML experience including CMS (Content Management System) knowledge—specifically administration including HTML, CSS, and jQuery, among others. Skills associated with a graphic designer/developer—for image editing (re-touching, re-sizing, manipulation) and writing/editing code. Familiarity with specific engineering metrics such as DORA to measure learning effectiveness. Talent & Skilling Solutions Experience of Cloud, AI, Automation and data skill growth practices. Ability to create and manage a diverse range of learning environments and formats. Skills & Competency Architecture Innovative Learning Solutions Solution Architecting (for learning) Content authoring/development tools Learning Pathways Learning Strategy Learning Metrics & Analytics Knowledge Management Strategy & Design Internal capabilities & ecosystem partners across Experience + Intelligence + Content Gen-AI Solutions for Learning WHAT YOU’LL GET IN RETURN: In this role, you will uniquely influence the learning experience and culture of engineers across LSEG, contributing to a global design strategy that fosters a culture of continuous learning and growth mindset. You will have access to pioneering tools and methodologies, enabling you to make a significant impact within the organisation. Additionally, you will benefit from vast opportunities for professional growth, networking, and collaboration within a supportive and dynamic distributed team. We take hybrid approach to workplace, this role is Digital First LSEG Purpose and Values Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. LSEG Purpose and Values Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership , Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share. Integrity We stand by our principles and deliver on our promises. We earn trust by acting responsibly. Our open model is integral to how we do business. Partnership We forge long-term relationships; we work together to solve evolving needs and deliver strategic outcomes. Excellence Our breadth of capabilities sets us apart, globally. We achieve industry leading outcomes by combining unique, diverse perspectives and knowledge across markets. Change We embrace change. We combine human ingenuity, technology, risk management, and insight to create the products and services that lead and shape the industry. What does this look like every day? We are accountable for our impact on our industry, society, and the environment We are clear, balanced, and fair in our decision making We stand for what we believe is right We do what we say - our word is our bond We are customer centric We build deep connections with customers, partners, and each other We collaborate across boundaries We anticipate problems and take pride in delivering timely outcomes We uphold the highest standards We embrace diverse perspectives We take ownership of delivery and empower each other to do the same We learn and grow from our successes and failures We are curious and challenge the status quo We combine creativity with technology to invent new possibilities We have a growth mindset We find opportunities in complexity and uncertainty Our Leadership Behaviours Our Leadership Behaviours provide a clear description of what success as a leader looks like at LSEG. Setting these standards, hiring against them and consistently role-modelling these behaviours will enable us to achieve our aspirations as well as create a consistently positive experience for our people. WHAT DOES THIS MEAN? An LSEG leader goes out of their way to attract, develop and engage diverse talent, never afraid to hire people even better than they are. They cultivate a culture that builds trust across the team to create a sense of belonging, and they empower and inspire teams to create a high performing organisation. An LSEG Leader role-models openness and humility and is proactive in bringing together the right people to use expertise and thinking from across the wider organisation in order to achieve great results. An LSEG Leader holds themselves and others to the highest standards. They build strong external connections to stretch their thinking, are open in sharing valued insight and perspective in a clear and straightforward way and open the gates for question, debate and progress. What They Are, What They Are Not Leadership behaviour: What it means: What it is not: Attract and develop Attracts and engages diverse talent Champions development and grows capability for the future Focuses team on vision, inspires and enables them to achieve it Not just drawing on your regular networks to recruit team members and hiring in your own image. Focusing development on a few individuals rather than the wider team. Holding tight control rather than engaging and enabling the team to take ownership. Connect to achieve Reaches across the organisation to bring the right expertise and diverse thinking together Leads with trust, openness and humility Influences with insight and respect to deliver the best way forward. Relying solely on existing relationships or ways of operating. Delivering independently without feeling the need to engage more widely. Depending on hierarchy as a means of influencing others. Communicating using one preferred style. Deliver outstanding execution Aspires for excellence – sets, expects, and drives the highest standards for self and teams Agile and product-oriented: takes ownership of outcomes Motivates high performing teams to deliver without compromising quality Sticking to what is known, rather than taking a more flexible approach. Waiting for authority to make decisions rather than taking personal accountability. Taking shortcuts to achieve goals, compromising quality. Bring thought leadership Shows a deep understanding of and ongoing curiosity about customer needs, aspirations and trends Is adventurous, continually learns and challenges themselves with different thinking Communicates with credibility to inspire trust Depending solely on internal networks and past experience when developing solutions. Strong preference for tried and tested methods rather than opening up a more dynamic debate. Focusing on external developments without applying its use or relevance for LSEG. Think strategically to create lasting opportunities Spots opportunities to position the organisation for the long-term Applies good judgement and decision-making to pursue ideas that deliver sustainable value Ensures clarity of purpose, direction and priorities Seeing issues in isolation, taking a narrow perspective. Taking sole responsibility for strategy and decision-making rather than seeking wider expertise or input. Generating or following new insights not linked to commercial or customer outcomes. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients – which means some of the biggest in the world. There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: Having 7+years of Experience in Service Integration and Management Governance Leadership: Develop and execute a structured governance plan to monitor, track, and deliver on KPIs, SLAs, and contractual deliverables across all service lines 1. Service Oversight: Ensure daily governance of aging and pending tickets across global technology bins, including coordination with all partners and resolver groups 1. Escalation Management: Act as the escalation point for critical issues, driving them to closure and providing detailed synopses to CUSTOMER service owners as needed 1. Audit & Compliance: Maintain audit trails, respond to audit queries, and ensure compliance with all reconciliation and reporting requirements 1. SLA Management: Conduct SLA reviews with CUSTOMER stakeholders, seek sign-offs, and ensure adherence to agreed service levels 1. Team Engagement & Retention: Lead initiatives for talent engagement, training, and retention to minimize resource churn 1. Continuous Improvement: Propose and implement process enhancements under continual service improvement (CSI) initiatives 1. Availability & Responsiveness: Ensure 24x7 availability to manage urgent requests and escalations, especially during critical business periods 1. Preferred Technical and Professional Experience: Oversee the creation, validation, and analysis of operational reports and dashboards.MIS & Reporting Oversight: Ensure timely publication of daily, weekly, and monthly reports, including SLA compliance, ticket trends, asset summaries, and compliance dashboards 1. Collaborate with tools teams to automate reporting and resolve discrepancies in data or formulas. Maintain a repository of reports and ensure regular backups and version control. Provide insights and recommendations based on trend analysis to support business decisions and service improvements 1. ITIL Processes, ServiceNow, Understanding of Digital workplace services, Self Healing, Self Service Concepts, Service Improvement, team Management and Reporting Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Kyndryl Project Managers oversee the delivery of major projects within scope, schedule, and budget. You’ll be the driving force for every aspect of a program’s success, and the “conductor” who orchestrates everyone’s efforts to make beautiful music together. As the single point of contact to the client, you’ll also be the living embodiment of Kyndryl’s reputation every day. As Project Manager, you have command of a very full and detail-oriented calendar. You’ll be constructing detailed project plans, managing teams, and leading meetings, status calls, and planning and cadence meetings. You will analyze and mitigate risks, manage finances, make sure the team has the right skills, then plan and delegate activity to hit deadlines, deliver on SLAs, and generally delight our clients. Of course, plans often evolve as a project unfolds, so you’ll need to practice continuous structural thinking and take ownership for value delivery, not just task scheduling. But as important as planning and organization are, communication is 90% of the job. You’re the single point of contact with the client, partners, and all stakeholders, supporting them and ensuring they get what they need. You’re also the bridge to every other team on the project, including both technical and account roles. The result is an exciting multicultural, often multilingual environment. Bottom line: You need to like interactions with other people and know how to be kind and empathetic but also assertive — and handle customer change requests with diplomacy. You’re going to be meeting a lot of people, networking, and forging relationships. Our “one team with the customer” concept means you’ll develop especially strong partnerships with the client and elsewhere. Some projects or clients even involve “embedding” with the client at their location. This puts more visibility on you personally, but it also gives you more opportunity to add value to the relationship. This is one of the things Kyndryls love about working here. It’s a great way to hone your service and people skills, and it lays the groundwork for career growth both laterally and vertically. Your future at Kyndryl Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience: Having 7+years of Experience in PMO Project Oversight: Own end-to-end delivery of managed services across designated geographies (e.g., India, Philippines, South Africa), ensuring alignment with scope, timelines, and quality benchmarks 1. Stakeholder Engagement: Act as the primary liaison between CUSTOMER stakeholders and delivery teams. Maintain strong working relationships with CUSTOMER Site Leads and Service Owners 1. Governance & Reporting: Lead governance activities including SLA reviews, compliance tracking, and escalation management. Ensure timely and accurate reporting of KPIs, SLA adherence, and service performance metrics. Publish daily, weekly, and monthly dashboards and reports covering ticket volumes, SLA compliance, incident drivers, and asset summaries 1. Team Leadership: Manage and mentor site leads, team leads, and service desk managers. Drive talent engagement and retention through training, performance feedback, and team events. Monitor team performance against KPIs and ensure continuous improvement. Process Management: Ensure adherence to ITIL processes across incident, problem, change, and asset management domains. Facilitate cross-functional coordination for service delivery, escalations, and RCA/CAPA activities. Drive automation initiatives Preferred Skills and Experience: Compliance & Audit: Maintain audit trails and provide artifacts for internal and external audits. Ensure compliance with contractual obligations, including service level credits and earn-back mechanisms. Escalation & Crisis Handling: Manage escalations and critical incidents with urgency and ownership. Coordinate with resolver groups and CUSTOMER SMEs to ensure timely resolution and communication. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you'll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you'll champion high-quality deliverables throughout the technical services life-cycle, not only meeting but exceeding our customer business needs. Your role extends beyond technical expertise – it's about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You'll work in tandem with Delivery Managers to ensure that these customer service priorities are met. You’ll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge's unique data insights to tailor improvements and enhance service stability. As the go-to technical resource, you'll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities. Your ability to communicate effectively will be crucial as you engage with client stakeholders, maintain synchronization on project progress, and provide valuable feedback to help squad members grow. You'll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise. You'll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance. As a Services Delivery Team Lead, you'll have the opportunity to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you'll possess both a technical background and well-developed interpersonal skills – bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the team's technical resolutions. If you're ready to lead, innovate, and drive services delivery excellence that make a difference – join us at Kyndryl and help deliver real-world impact through technology and collaboration. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a technical leader at Kyndryl, you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience: Having 5+ years of exp in L2 Deskside services Thorough knowledge of OS / AD / Group policies / MDM solution Certification on VMware / Citrix Knowledge of PowerShell Basic understanding of Network & Voice Good Technical Knowledge Able to manage/ influence customers Excellent Problem Solving Skills Logical Thinking Basic Business Etiquette Customer focused Second level support for all the incidents Preferred Skills and Experience: Should have good understanding of Group Policies, AD, Domain, peripheral devices, OS11) Should be able to guide and train the L2 resources on the troubleshooting steps Good written and verbal communication in English Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework. As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations. You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively. When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience. As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole. If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills And Experience Having 5+years of Experience in Incident Management Manage all major incidents (Sev1, Sev2) and urgent/on-demand Sev3 incidents in a 24x7 centralized desk. Receive and log incidents via phone, email, and web in SNOW Portal. Perform initial assessment, categorization, and prioritization using the Call Logging Template (CLT). Lead and facilitate incident calls with full ownership until resolution. Conduct initial discovery and provide preliminary support before engaging domain SMEs. Assign incidents to appropriate resolution groups and drive closure. Initiate bridges and release notifications with meaningful progress updates. Keep internal and external stakeholders informed throughout the incident lifecycle. Escalate unresolved incidents per escalation procedures approved by CUSTOMER SPOC. Maintain and update the MIM portal with all relevant incident information. Ensure incidents are not closed until fully resolved and approved by CUSTOMER. Conduct quarterly reviews and audits of processes, roles, and documentation. Preferred Skills and Experience: Maintain daily trackers for P1/P2 incidents and bridge adherence. Publish weekly and monthly dashboards with insightful analysis. Follow up for RCA post-incident closure for CUSTOMER-dependent P1 incidents. Organize monthly cross-skill training with domain teams. Maintain and reconcile escalation matrices and notification distribution lists Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to lead and inspire a team of talented professionals towards delivering services that make a real impact? As a Services Delivery Team Lead at Kyndryl, you’ll have the opportunity to take the lead in guiding our squads towards delivering exceptional end-to-end services. As a facilitator of agile practices, you'll be instrumental in optimizing workflows, identifying bottlenecks, and eliminating obstacles to supercharge squad performance. Armed with your deep technical expertise, you'll champion high-quality deliverables throughout the technical services life-cycle, not only meeting but exceeding our customer business needs. Your role extends beyond technical expertise – it's about understanding our customer industries and how they utilize our products to achieve their desired outcomes. You'll work in tandem with Delivery Managers to ensure that these customer service priorities are met. You’ll steer your squads past technology and process roadblocks, leveraging Kyndryl Bridge's unique data insights to tailor improvements and enhance service stability. As the go-to technical resource, you'll take the lead in troubleshooting and resolving complex service-related issues while ensuring that squad workloads align with business priorities. Your ability to communicate effectively will be crucial as you engage with client stakeholders, maintain synchronization on project progress, and provide valuable feedback to help squad members grow. You'll represent the team at user group meetings, leadership gatherings, and client interactions, deftly navigating complex scenarios as they arise. You'll play a pivotal role in interdisciplinary service improvements projects, collaborating with other squads and creating agile teams to meet customer evolving needs. Setting and achieving challenging yet attainable team targets will be second nature to you, aligning with business metrics, performance standards, and SLAs while diligently managing individual and team performance. As a Services Delivery Team Lead, you'll have the opportunity to leverage cutting-edge data-driven insights and AI services, following best practices to tackle intricate data management challenges and deliver data modernization and platform management services. Ideally, you'll possess both a technical background and well-developed interpersonal skills – bridging the gap between the technical and account leadership worlds and fostering a deep understanding of the team's technical resolutions. If you're ready to lead, innovate, and drive services delivery excellence that make a difference – join us at Kyndryl and help deliver real-world impact through technology and collaboration. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a technical leader at Kyndryl, you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience: Having 6+ years of Experinece in service Desk lead Excellent written and verbal communication in English Technical Knowledge preferred Excellent Team Management Skills Good logical thinking Proven capability to manage/influence internal and external stake holders Able to manage team members across locations and across shifts Potential to act as a backup for other domain leads Accountable for all customer experience in the Service Desk domain Excellent understanding of ITIL processes Excellent knowledge of Microsoft Office suite, especially Excel & PowerPoint, is a must Manage the service desk support domain Servicenow, Microsoft O365 - Office products ( Outlook, PowerPoint, OneDrive, Teams, SharePoint etc), Basic desktop application knowledge, basic Avaya, AWS cloud connect knowledge, Preferred Skills and Experience: Responsible for the activities in Service desk domain ITIL4 Certified within 6 months from the time resource is on boarded into to the project Good Understanding of Service Now as a tool Skills Validation will be enabledat all skill levels for New Hires and assessment score will be shared with CUSTOMER Nominated SPOC on quarterly basis up to 2 Quarters Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to take on an exhilarating role as a Program Manager at Kyndryl? Prepare to embark on a journey where you will be at the helm of delivering value-add transformative programs for Kyndryl and our customers. Your ultimate mission? To deliver a truly extraordinary outcome for our customers and propel our business to new heights. As a Program Manager, you have the ability to break down a strategic vision into discrete interconnected projects, each one delivering its own critical component to realize the vision. As the interface for the project managers leading each interconnected project, your choices will have a resounding impact across projects and secure successful program outcomes. Equipped with the power of data and analysis, you will possess the unique ability to predict, understand, and influence the outcomes of each project. Your strategic foresight will fuel effective decision-making, as you navigate the intricate complexities of our interconnected projects, establishing objective and milestone commitments, managing risk, and ensuring budgets and time requirements are appropriately defined. You will successfully deliver the scope of each program by assembling a Kyndryl team with the required skills and provide ongoing coaching and mentoring to our dedicated project managers and teams. As a Kyndryl Program Manager, you'll play a vital role in our mission, bringing innovation and collaboration to the table. Join us and be part of a team that's revolutionizing the future while charting an exciting career path filled with growth and opportunities. Apply now and let's transform the future together. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience: Having 7+years of Experinece in Transition Manager - CDC role responsible for the end-to-end governance, delivery, and transformation of Cyber Defense Center operations. This role oversees a multi-tiered team of around100 security professionals across L1–L4, spanning SOC, SecOps, Threat Hunting, Engineering, AppSec, DevSecOps, VM, AI and Automation domains. The CDC Head acts as the single point of accountability for service delivery, SLA adherence, and strategic alignment with client security objectives. Strategic Leadership & Governance: Define and drive the CDC’s vision, roadmap, and transformation strategy, including the shift toward autonomous SOC operations using GenAI and agentic AI Lead governance forums with client stakeholders, ensuring alignment with business risk, compliance, and regulatory frameworks Own the CDC’s SLA/KPI framework, including MTTR, MTTD, containment rate, and automation coverage Service Delivery Oversight: Oversee 24x7 operations across SOC, IR, Threat Hunting, Engineering, and Automation towers Ensure seamless coordination between L1–L3 analysts, incident managers, and platform SMEs. Manage escalations, RCA reviews, and continuous improvement initiatives People & Capability Management: Lead a team of over 100 resources, including: 16+ L1 SOC Analysts 20+ L2 Engineers (SOC, IR, Endpoint, Network, DLP, IAM) L3 SMEs (Threat Hunter, IR, Engineering, AppSec, Data Protection) Automation Engineers, Content Developers, and GenAI Developers Drive talent development, cross-skilling, and succession planning Preferred Skills and Experience : Technology & Platform Integration: Oversee integration of Microsoft Sentinel, Defender XDR, Azure Logic Apps, and Security Copilot Agents into CDC workflows Ensure platform health, telemetry coverage, and detection efficacy across SIEM, SOAR, EDR, DLP, and VM tools Reporting & Stakeholder Engagement Report to the Account Delivery Partner Executive and interface with: Service Delivery Managers from other Towers of IT operations Overall Incident Managers Client CISOs and Risk Officers Deliver monthly and quarterly business reviews (MBRs/QBRs) with insights on threat trends, SLA performance, and roadmap progress Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you passionate about delivering exceptional service and revolutionizing the world of technology? We have an incredible opportunity for a talented individual to join our dynamic team as a Delivery Management Lead. In this customer-centric role, you will play a pivotal role in ensuring our customers receive top-notch service within a contractual framework. As a visionary leader, you will inspire and guide our team of experts to deliver high-quality and reliable information technology services. Working closely with the latest systems, software products, and networked devices, you will align our solutions perfectly with our customers' evolving business needs. Your deep knowledge of the services we provide paired with your understanding of customer businesses, will enable you to propose and implement tailored solutions that exceed their expectations. You will be an integrated part of our customer account structure, fostering strong relationships with our customers and collaborating closely with our Delivery Partner. Together, you will create an environment that promotes innovation, collaboration, and customer success. By owning the technical and managerial support for our field engineers, technicians, system administrators, subject matter experts, and product support personnel, you will empower them to deliver, manage, maintain, and deploy IT services effectively. When it comes to troubleshooting incidents, problems, changes, and escalations, you will be at the forefront, providing swift support to fix any issues that may arise in malfunctioning services, operations, software, or equipment. Your expertise will be crucial in ensuring that our systems run smoothly, offering our customers a seamless experience. As a Delivery Management Lead, you will have the unique opportunity to collaborate with an exceptional team of Delivery Partners, Architects, and SREs (Site Reliability Engineers). Together, you will co-create, design, deploy, and maintain reliable, available, and future-proof systems and services. Your innovative ideas and leadership skills will play a vital role in shaping the technological landscape of our organization and the industry as a whole. If you are ready to make an impact, drive customer success, and be at the forefront of technological advancements, this is the role for you. Join our team and be part of an exhilarating journey as we reshape the IT services landscape with creativity, passion, and excellence. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Management Lead at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience: 5+ years of experience End User services. Managerial Skills High in logical thinking Demonstrated capability to manage/influence customers Should have technical L2 skills to understand the issues and provide guidance and support to the team & users. Able to act as SPOC for the site Good Understanding of ITIL Processes Preferred Skills and Experience: Good presentation skills with Microsoft office Good written and verbal communication in English Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

What This Job Entails The AV Technician IV will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician IV will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. Scope Works on complex assignments requiring a high degree of initiative Requires minimal oversight and is proactive. May act as a team leader. Your Roles And Responsibilities Lead installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems. Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables. Ensure that SLAs and daily deliverables are met including ticket updates Upload Crestron control programs to control processors and work with remote program team on control system certification. Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues. Follow all policies, standards or safety guidelines required by client Lead problem solving and troubleshooting of any issue that may arise during an installation. Perform equipment setups, breakdowns and troubleshoot issues during events. Perform all necessary pre-event checks as required. Liaise with cross-functional teams and internal users before and during events. Interface with end users and vendors to address requests and requirements. Identify and solve issues that impact client conference rooms. Mentor others on the team. Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position Required Qualifications/Skills High school diploma or general education degree (GED) 8+ years’ related experience and/or training; or equivalent combination of education and experience Manages multiple tasks and deadlines Networks with key contacts outside own area of expertise Determines methods and procedures on new assignments and may coordinate activities of other personnel Ability to think and work independently Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment Excellent written and oral communication skills and strong customer service skills Understanding of reading/understanding architecture, electrical, structural & AV systems drawings Ability to work day, evening or weekend shifts and travel to support a distant event if required Must have valid driver’s license and safe driving record Preferred Qualifications Various certifications Physical Demand & Work Environment Must be able to sit, stand, stoop and bend for extended periods of time Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment Must have ability to climb ladder, scaffolding or transported by lifts Must have the ability to drive/operate a vehicle in a safe manner Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively

ABOUT US: As a world leading provided of intergrated solutions for the alternatie investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the alternatives industry, and more than 6,000 professionals across 24 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at careers.alterdomus.com KEY RESPONSIBILITES: Supervise, mentor and develop a team of reconciliation specialists, fostering a positive and collaborative work environment. Utilise your strong technical knowledge to ensure accurate and timely reconciliation of portfolio. Collaborate with cross-functional teams to resolve reconciliation issues and provide insights into open items. Also, ensure seamless knowledge transfer and minimize disruption during the transition phase. Ensure adherence to regulatory requirements and internal policies. Prepare and review reconciliation packs and provide sign off. Maintain agreed KPI and SLA metrices for internal monitoring and enhance the performance of the end-to-end reconciliation process. Identify opportunities for process enhancements, implement best practices and drive automation to increase efficiency. Ensure a 24-hour reconciliation operating model to support global operations and improve service coverage. Build and lead a high-performance reconciliation team in India, focused on achieving month-end close targets. Foster a culture of accountability, continuous learning, and operational excellence within the team. Provide mentorship, coaching, and career development opportunities to team members, promoting professional growth and retention. Lead the identification, design, and implementation of process improvement initiatives. Use data-driven insights to enhance the reconciliation process, reducing errors, cycle times, and operational costs. PROFILE Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Advanced degrees or certifications (e.g., CPA, CFA) are a plus. Minimum of 7 - 10 years of experience in funds administration, financial operations, or related areas, with a strong focus on reconciliation processes. Proven experience in managing large-scale transitions, preferably in a global context. Strong leadership and team management skills, with the ability to build and motivate high-performing teams. Excellent project management skills, with a track record of delivering complex projects on time and within budget. Strong analytical and problem-solving skills, with a focus on process optimization and efficiency. Experience in developing and implementing KPIs and SLAs in a financial operations environment. Excellent communication and stakeholder management skills, with the ability to influence and drive change across different levels of the organization. LEADERSHIP & BEHAVIOURAL COMPETENCIES Excellent written and verbal communication skills. Strong organizational and time management skills. Ability to create and work in a high-volume, collaborative, deadline-driven environment. Budgeting experience at team level or higher. Strong communication and interpersonal skills. Strong understanding of global financial services regulations and technology trends. Commercial acumen, influencing and acting with confidence with diverse and challenging stakeholders. Proven track-record of working autonomously in a matrixed organisation and demonstrate strong partnering skills, using them to build internal networks to achieve objectives. Possess intellectual curiosity and a global mind-set, flexing your style accordingly and operating with agility and tenacity. Possess personal learning agility and an ability to adopt and champion new skills and ways of working to role model and inspire others. Demonstrate a strong commitment to high integrity and ethics. Manage competing demands, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience. Drive, monitor and maintain a culture of compliance and risk control. Demonstrate a strong commitment to high integrity and ethics. Hands-on leader capable of taking on a wide range of tasks with humility and flexibility. What We Offer We are committed to supporting your development, advancing your career, and providing benefits that matter to you. Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning. Our global benefits also include: Support for professional accreditations such as ACCA and study leave Flexible arrangements, generous holidays, plus an additional day off for your birthday! Continuous mentoring along your career progression Active sports, events and social committees across our offices 24/7 support available from our Employee Assistance Program The opportunity to invest in our growth and success through our Employee Share Plan Plus additional local benefits depending on your location Equity in every sense of the word: We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong. We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole sevles to work. We are committed to ensuring a welcoming recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

About FedEx: Located in Hyderabad, India, FedEx ACC India serves as a strategic technology division for FedEx that will focus on developing innovative solutions for our customers and team members across the globe. These solutions will enhance productivity, minimize expenses, and update our technology infrastructure to continue providing the outstanding experiences our customers expect. Job Requirements: Under general supervision, designs, codes, tests, and deploys software in all layers of the development life cycle. Provides the necessary documentation. Skills Required: Works with databases, servers, networks, and various programming languages. Must have skills are Java & Spring Boot & Angular-Latest Pref & Oracle -Pref / Postgres / SQL/ NoSQL/ PLSQL & Microservices & Jenkins / CI-CD, Azure-Pref / PCF, REST API It's nice to have candidates with NodeJs & GitHub & SAFe / Agile & Maven / Grade & Junit & Kafka / JMS, Certifications, BFSI or Finance domain experience is a plus. Roles & Responsibilities: Responsible for designing and implementing user-facing features, developing server-side logic and databases, integrating third-party APIs, conducting testing and debugging, deploying applications, implementing security measures, optimizing performance, and collaborating with cross-functional teams to ensure alignment with project requirements. Design and implement user-facing features to ensure a seamless and responsive user experience across various applications. Develop server-side logic and databases to support front-end functionalities and ensure smooth data processing. Design, implement, and maintain databases to store and manage application data efficiently, ensuring data integrity and scalability. Integrate third-party APIs and web services to enhance application functionality and facilitate seamless data exchange with external systems. Maintain version control systems to manage and collaborate on codebase, ensuring code quality, consistency, and easy collaboration within development teams. Conduct thorough testing and debugging of application components to ensure reliability, security, and optimal performance across different environments. Deploy applications to production environments and collaborate with DevOps teams to optimize deployment processes and ensure continuous integration and delivery (CI/CD). Collaborate with Information Security teams and Implement security best practices and measures (e.g., encryption, authentication, authorization) to protect applications from vulnerabilities and cyber threats. Identify and address performance bottlenecks, optimize application performance, and improve scalability to enhance user experience and accommodate growing user demands. Document codebase, APIs, and technical specifications, and collaborate effectively with cross functional teams including designers, product owners/managers, and other developers to ensure alignment with project requirements and timelines. Minimum Qualifications: Bachelor’s degree, in computer science, engineering, information systems, or related field and / or equivalent formal training or work experience. 8-12 years of qualifying work experience in information technology or engineering environment. A related advanced degree may offset the related experience requirements

Remote working is the new norm and it’s not just for pandemics. The way we work has changed. Many businesses are now happy to provide this flexibility and also to give equal opportunities to talent across the globe. But finding and hiring remote talent is not that easy. This is where RemoteStar comes in. RemoteStar helps businesses to find the best talent and hire them anywhere in the world. We are building services and AI tools to make global talent accessible in a way never done before. RemoteStar is growing quickly and we are looking for advisors/partners to be a key part of the future of the business. Position Overview: We are seeking individuals with entrepreneurial mindset with the ability to adapt to a fast-paced and evolving startup environment, to join our startup as Advisors and Partners. As part of our team, you will play a vital role in guiding our company's strategic direction and providing valuable insights and expertise. The successful candidates will collaborate closely with our leadership team, offering their industry knowledge, networks, and strategic counsel to help drive our startup's growth and success. Time commitment: A minimum of 2 hours a month Responsibilities: Strategic Guidance: Provide strategic advice and guidance to the leadership team on business development, market expansion, and overall company growth. Network Expansion: Leverage your extensive professional network to connect our startup with potential customers, partners, investors, and key industry stakeholders. Governance and Compliance: Assist in establishing effective corporate governance practices and ensuring compliance with relevant laws, regulations, and best practices. Risk Management: Help identify and assess potential risks and opportunities, providing risk mitigation strategies and solutions. Mentorship and Coaching: Act as a mentor and coach to the leadership team, providing guidance and support in areas such as leadership development, talent acquisition, and team building. Board Meetings and Committees: Participate in board meetings, providing valuable insights and contributing to discussions and decision-making processes. Performance Evaluation: Contribute to the evaluation of the company's performance, assessing key metrics and benchmarks, and providing recommendations for improvement. Stakeholder Relations: Build and maintain strong relationships with stakeholders, including investors, customers, and employees, representing the company in a professional manner.

About the role We are seeking a Product Manager to join our team and contribute to the development of Bumblebee. This role offers an excellent opportunity for individuals with a passion for the technical side of product management, particularly those interested in gaining practical experience with API integrations and backend optimisation. Bumblebee is a backend API, events, and optimisation engine within the Transport team, responsible for: Calculating slot availability for customers shopping online with Tesco and sharing this information via web and app platforms Developing optimal delivery schedules to ensure customer orders are fulfilled within their preferred time slots This position is ideal for candidates seeking hands-on experience in API-driven product management, while working on impactful solutions that enhance the customer experience, reduce fulfilment costs, and contribute to lowering Tesco's carbon emissions. You will collaborate with engineering, data science, programme, and business stakeholders to define and deliver a prioritised roadmap that addresses operational and customer requirements, ensuring solutions are secure, reliable, and scalable. You will be responsible for Discovery & Delivery: Gain exposure to both the discovery and delivery phases of an API- and optimisation-focused product. You will have the opportunity to take ownership of one or more roadmap initiatives, driving them from inception through to completion. Scrum Team Leadership: Lead a scrum team , facilitate scrum ceremonies, and collaborate closely with developers as well as stakeholders from partner teams. You will be responsible for Owning the roadmap and vision for Bumblebee Engaging with stakeholders across Customer Fulfilment and Online Delivering consistently by managing dependencies and setting clear expectations. Defining and tracking product outcomes. Responding to outcomes and celebrating successes. Presenting the vision, strategy, roadmap, outcomes, and delivery plans clearly. Collaborating and workshopping to ensure shared understanding of users and their pain points. Managing the backlog, running agile ceremonies, and communicating value delivered. Writing clear user stories and supporting efficient delivery. Handling live product issues independently and communicating resolutions. Balancing functionality, non-functional requirements, technical debt, and excellence. Working with peripheral teams on multi-year strategy. Supporting the wider product community by sharing best practices and coaching team members. Leading continuous product discovery to test and validate hypotheses. You will need Strong grasp of Product Management and agile best practices. Experience working with Product Management teams that build API’s. Experience in working with partners and stakeholders in live operations. Experienced in backlog prioritisation and managing complex dependencies. Confident in using data and insights to guide decisions. Experience leading workshops and presentations to varied audiences. Methodical and analytical in approach to product delivery. Familiar with software development, preferably optimisation or machine learning. Skilled in continuous discovery. Able to run experiments and present findings. Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.

About the role To support the General Accounting Manager with the transactional General Ledger (sub-ledgers close; reconciliations with sub-ledgers and accounting for transactions in respective legal entities) You will be responsible for Reconcile General ledger to Subledger and Complete all period end close processes assigned Understanding the relevant systems to ensure correct processing of financial transactions including Application of basic accounting concepts of Debits / Credits, Control accounts while recording transactions. Responsible for Maintenance and accuracy of various trackers Preparation of the reconciliations inline with best practices requirements as per Risk assessment methodology Highlighting all accounting Issues in the Balance sheet reconciliations and suggesting probable solutions to issues on hand Liaising with different IT teams / Business teams for resolution of issues Adheres to timelines and understands the importance of accuracy to avoid surprise scenarios in balances sheets Supports Audit by providing relevant information Following our Business Code of Conduct and always acting with integrity and due diligence Understanding "MY" Objectives and work priorities and working towards achieving and exceeding them Be a good Team Player, and work collaboratively with Colleagues and Instill Trust within wider team Be a buddy to new joiners. Work with the team in training and guiding them towards improving operations. Own your Career plan. Seek advice/ inputs from line manager to build your career You will need Control & Compliance - Understanding Financial processing - Skilled 2-4 years of experience in Finance Domain Financial Accounting - Understanding Track record of supporting operations delivery for Big picture thinking - Understanding process Communication - Understanding Conceptually strong and logical thinking Trust & Integrity - UnderstandingBasic Knowledge of Systems - MSEXCEL Good Communication skills Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

This role is for one of Weekday's clients Salary range: Rs 2000000 - Rs 5000000 (ie INR 20-50 LPA) Min Experience: 4 years Location: Bengaluru JobType: full-time Requirements We are looking for a Founding Account Executive (AE) to join our growing team and lead the charge in building and scaling our sales engine from the ground up. As our first sales hire , you will have the unique opportunity to shape the sales strategy, define processes, and directly impact our growth trajectory. You will take ownership of the entire sales cycle —from prospecting to closing deals—while working closely with founders, product, and marketing teams. This is not a typical sales role—it's a chance to be an entrepreneurial partner, helping to create and execute a repeatable, scalable sales playbook in a high-growth B2B SaaS environment . If you are a sales superstar with a proven record of exceeding quotas, a passion for solving problems, and the ability to thrive in ambiguity, this is the perfect opportunity to make your mark. Key Responsibilities Own the Sales Process End-to-End Lead the complete sales cycle: prospecting, qualifying, pitching, negotiating, and closing deals. Develop and refine sales strategies that align with our product offerings and customer needs. Build and manage a predictable pipeline, ensuring consistent achievement of revenue targets. Prospecting & Lead Management Identify, engage, and nurture potential leads in targeted industries. Partner with SDRs (Sales Development Representatives) for lead qualification and conversion. Leverage networks, outbound strategies, and creative approaches to open new opportunities. Client Engagement & Relationship Building Build and maintain strong, long-term relationships with decision-makers and influencers. Understand client pain points deeply and articulate how our solutions create value. Be the voice of the customer—sharing feedback with product and marketing to shape the roadmap. Process Building & Enablement Create sales collateral, pitch decks, and messaging in collaboration with marketing. Establish metrics, reporting structures, and CRM best practices for pipeline management. Lay the foundation for scaling the sales team, mentoring future hires as the team grows. Market Insights & Strategy Contribution Monitor competitive landscape and market trends to refine positioning and sales tactics. Share learnings from customer interactions to influence product development and go-to-market strategies. Take ownership beyond sales by contributing ideas across functions in true startup spirit. Desired Profile Minimum Experience: 4+ years of B2B SaaS sales experience, ideally in an early-stage startup. Proven track record of consistently achieving or exceeding quotas. Exceptional communication, negotiation, and interpersonal skills; a true people-person. Strong first-principles problem-solving mindset and ability to adapt in fast-changing environments. High degree of ownership, accountability, and dependability; someone who thrives with autonomy. Entrepreneurial, self-driven, and comfortable working independently while taking initiative. Familiarity with modern sales tools (CRM systems, prospecting tools, outreach platforms) is preferred.

About the role We are seeking a Product Manager to join our team and contribute to the development of Bumblebee. This role offers an excellent opportunity for individuals with a passion for the technical side of product management, particularly those interested in gaining practical experience with API integrations and backend optimisation. Bumblebee is a backend API, events, and optimisation engine within the Transport team, responsible for: Calculating slot availability for customers shopping online with Tesco and sharing this information via web and app platforms Developing optimal delivery schedules to ensure customer orders are fulfilled within their preferred time slots This position is ideal for candidates seeking hands-on experience in API-driven product management, while working on impactful solutions that enhance the customer experience, reduce fulfilment costs, and contribute to lowering Tesco's carbon emissions. You will collaborate with engineering, data science, programme, and business stakeholders to define and deliver a prioritised roadmap that addresses operational and customer requirements, ensuring solutions are secure, reliable, and scalable. You will be responsible for Discovery & Delivery: Gain exposure to both the discovery and delivery phases of an API- and optimisation-focused product. You will have the opportunity to take ownership of one or more roadmap initiatives, driving them from inception through to completion. Scrum Team Leadership: Lead a scrum team , facilitate scrum ceremonies, and collaborate closely with developers as well as stakeholders from partner teams. You will be responsible for Owning the roadmap and vision for Bumblebee Engaging with stakeholders across Customer Fulfilment and Online Delivering consistently by managing dependencies and setting clear expectations. Defining and tracking product outcomes. Responding to outcomes and celebrating successes. Presenting the vision, strategy, roadmap, outcomes, and delivery plans clearly. Collaborating and workshopping to ensure shared understanding of users and their pain points. Managing the backlog, running agile ceremonies, and communicating value delivered. Writing clear user stories and supporting efficient delivery. Handling live product issues independently and communicating resolutions. Balancing functionality, non-functional requirements, technical debt, and excellence. Working with peripheral teams on multi-year strategy. Supporting the wider product community by sharing best practices and coaching team members. Leading continuous product discovery to test and validate hypotheses. You will need Strong grasp of Product Management and agile best practices. Experience working with Product Management teams that build API’s. Experience in working with partners and stakeholders in live operations. Experienced in backlog prioritisation and managing complex dependencies. Confident in using data and insights to guide decisions. Experience leading workshops and presentations to varied audiences. Methodical and analytical in approach to product delivery. Familiar with software development, preferably optimisation or machine learning. Skilled in continuous discovery. Able to run experiments and present findings. Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles -simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues Tesco Technology Today, our Technology team consists of over 5,000 experts spread across the UK, Poland, Hungary, the Czech Republic, and India. In India, our Technology division includes teams dedicated to Engineering, Product, Programme, Service Desk and Operations, Systems Engineering, Security & Capability, Data Science, and other roles. At Tesco, our retail platform comprises a wide array of capabilities, value propositions, and products, essential for crafting exceptional retail experiences for our customers and colleagues across all channels and markets. This platform encompasses all aspects of our operations - from identifying and authenticating customers, managing products, pricing, promoting, enabling customers to discover products, facilitating payment, and ensuring delivery. By developing a comprehensive Retail Platform, we ensure that as customer touchpoints and devices evolve, we can consistently deliver seamless experiences. This adaptability allows us to respond flexibly without the need to overhaul our technology, thanks to the creation of capabilities we have built.

About the role This role is responsible to handle first line contact across a range of queries and service areas via written communication channels, leveraging skills, knowledge and tools available to provide tailored solutions that meet the needs of individuals I engage with. Handling queries efficiently and providing and a range of solutions to ensure I deliver the best possible service. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities: - Ensuring I understand our Core Purpose and the role I play in delivering this - Role modelling the Tesco values and leading by example in what I do and how I behave - Understanding the part I play in delivering our key metrics and performance measures - Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards - Handing and resolving first line contact and queries via written communication channels - Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores - Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager - Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others - Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change - Continually developing my skills to be the best I can be in my role - I ensure that all open tickets are closed to agreed timescale - I am expected to work in roster shifts to support customer queries - Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives You will need Customer service orientation Customer Service preferably in written channel Excellent Written Communication in English Communicating and working in a team environment Conflict Resolution Empathy and customer focus Typing speed and accuracy Basic Microsoft Office e.g. Outlook email Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

About the role Process payroll for colleagues who work for Tesco across Stores, Office, Distribution centers, Tesco bank, Expats, Locums and Pensioners Payroll. You will be responsible for Following our Business Code of Conduct and always acting with integrity and due diligence- Identifying operational improvements and finding solutions by applying CI tools and techniques- Responsible for completing tasks and transactions within agreed metrics- Knows and applies fundamental work theories/concepts/processes in own areas of work- Ensuring the amendments are processed with an accuracy score above 99.50%- Liaising with Personnel (Store/Head Office/Distribution/Tesco Bank) for queries relating to colleagues' salaries- Understanding the UK legislative rules, Tesco policies, diverse terms & conditions, the payroll system and the procedures involved in leading the payroll activities- Specialization in certain activities/tasks like new starters, maintenance of existing colleagues, leavers, transfers, etc- Processing end-to-end payroll for colleagues which includes all types of payments, deductions and changes which would be a part of colleague’s life cycle while tenured with Tesco. You will need Basic MS Office - Excel, Word - work experience in a transactional service based Eye-to-Detail environment. Speed and Accuracy - Background of working in Payroll environment is Planning and Organisingdesirable though it’s not a mustBasic Numeracy skills Whats in it for you? At Tesco, we are committed to providing the best for you. As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits. Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. Salary - Your fixed pay is the guaranteed pay as per your contract of employment. Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents. Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request. Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan. Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. About Us Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. Tesco Business Solutions: Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation

Be the energy behind change. Join ABL Group. ABL Group is a leading global independent energy and marine consultant working in energy and oceans to de-risk and drive the energy transition across the renewables, maritime, and oil and gas sectors, offering the deepest pool of expertise across marine and engineering disciplines in more than 300 locations globally. As a Senior IT Service Desk Analyst, you will provide technical support and assistance to staff across various regions and time zones. You will professionally represent the Group IT & Digital team, demonstrating excellent problem-solving skills and a customer-centric approach. With strong technical skills and a customer-oriented mindset, you will act as an escalation point for the most complex incidents and service requests. What will you be doing? Manage the customer experience and expectations throughout the life cycle of service desk interactions. Provide appropriate levels of support in line with service desk policies and procedures. Triage & resolve incoming incidents and service requests to ensure SLAs are met, such as time to resolution and first response. Diagnose and troubleshoot technical issues, including account setup, user endpoints, system and network configuration, both remote and local. Ask customers targeted questions to understand the root of the problem quickly. Talk staff through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Provide timely and accurate updates to staff and document customer interactions accurately and consistently. Properly escalate unresolved incidents to appropriate internal teams and prioritize and manage several open issues at one time. Research and identify workarounds and solutions to software and hardware issues. Install, configure, and support Windows operating systems and business applications. Maintain and share knowledge of supported products and services. Coordinate with external vendors for hardware and software support when necessary. Promote IT products and services that are available. Maintain an understanding of the whole organization and customers of the service desk. Promote collaboration within the team and ensure service desk procedures are followed. Identify problems and trends to proactively prevent future incidents. Liaise regularly with IT Service Desk leadership to ensure the smooth running of the Service Desk function, voicing your opinion and suggesting improvements. Identify training needs and assist in training delivery and provide continual coaching & mentoring of technical and customer service skills. Identify opportunities for process improvements and contribute to the implementation of enhancements to service desk operations. What are we looking for? Ideally, You Will Have At Least 3 Years’ Worth Of Relevant Experience Working In An IT Service Desk Environment And Be Familiar With ITIL Best Practices Or Other ITSM Standards. We Are Looking For The Following Things Fluent in English. Knowledge of Windows operating systems, Microsoft 365 administration, Sharepoint, Azure Active Directory/Entra ID, Intune, Microsoft Office Suite, Microsoft Teams, and OneDrive. Windows Server administration experience. Familiarity with Microsoft Azure. Strong understanding of networks (Routers, firewalls, switches, access points, DHCP, DNS, VPNs). Further Information This position can be based at our office in Mumbai. You must have the right to live and work in India. The job holder will be expected to work on shift rotation (06:00-14:00, 14:00-22:00, 22:00-06:00) and be able to work public holidays on occasions. You can learn more about our team and what we do here: https://abl-group.com/ For your application to be taken into consideration, please be advised, that you must submit your application via the link provided on this page. We look forward to receiving your application. At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply—your unique perspective could be just what we need.