Posted:21 hours ago|
Platform:
On-site
Part Time
Job Title:
Network Engineer IIJob Description
This position supports the Technology Operations Center (TOC). Provides Core Network Troubleshooting and support Tier 2 and 3 break/fix functions across global network and voice. Ensure the availability and integrity of the Concentrix Network enabling end users to access data resources needed to perform job functions. Perform data network resources administration and maintenance along with data network equipment installation. Receive analyze monitor and resolve network problems in accordance with published Service Level Agreements.Responsibilities
Troubleshooting and fixing P1/P2 global incidents & RCA
Troubleshoot P3/P4 daily incidents tickets
RMA from TAC- Replacement (Vendor Management to make sure tickets are moving along as needed
Assists in monitoring and adjusting LAN/WAN performance in SolarWinds, as necessary, to ensure LAN/WAN integrity and performance.
Network related client maintenance request
Vendor maintenance (Sprint, ATT, Vodafone, TATA, Globe, PLDT etc.)
Should be available 24*7 to provide oncall support
Should be good in change management & RCA process
Works independently, may coach and train other junior professionals
Candidate Profile (Skills, Required Experience)
Years’ Experience: 2+ years of network troubleshooting
Education: Bachelor's Degree,
Tools: SolarWinds Orion and Remedy (Incident, Problem and Change Management)
Certifications: CCNA or equivalent knowledge, Fortinet FW & Palo Alto firewall
Should be proficient in written and spoken English.
Good hands on router, switches, Firewall, proxy etc
Should have good knowledge and hands on exp on Cisco router, switchs , firewalls (Cisco, Forti)
Should have deep understanding for packet capture tools and should be able to analyze them
Should have good understanding of Cisco Nexus, VPC, VRF, QOS troubleshooting etc.
Additional Requirements:
Should be ready for 24*7 shift including night shifts
Should be available 24*7 to provide oncall support if needed
Location:
IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A MindspaceLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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