Network Data Admin - DTAC (Deployment & Activation)

Mandatory Skills: Network Data Admin .

Experience: 3-12 Years .

Role - DTAC Engineer – Deployment & Activation

Location - Pune/ Hyd

Primary Role

Execute deployment and activation tasks based on Lead Engineer’s design and configuration documentation.

Role & Responsibilities

Activation Support

• Work with customers to activate SD-WAN and LAN devices.
• Follow configuration notes and templates provided by the Lead Engineer.
  

Configuration Deployment

• Apply pre-approved templates to devices.
• Validate device onboarding and connectivity.
  

Monitoring & Reporting

• Monitor device status during activation.
• Report anomalies or deviations to the Lead Engineer.
  

Coordination

• Coordinate with ISPs for circuit activation.
• Assist in ZTP and provisioning of Velo Edge, Meraki, and Aruba devices.
  

Experience Requirements

• 5–7 years of L2 experience with deep troubleshooting.
• Experience with VCO VeloCloud Orchestrator.
• Working knowledge of:
• Network control protocols: QoS, PfR, PoE, NTP, DHCP
• Management protocols: CDP, FTP, VCMP, SNMP
• Security protocols: SSH, HTTPS, AAA, IPSec, TrustSec
• Routing protocols: OSPF, EIGRP, BGP
  

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner.