Network Architect

Job Title:

Location:

Experience:

Employment Type:

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About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Network Architect

Primary Skills:

• Experience:

  Â 10 to 15 years of total work experience.

• Required Skills:

• Strong experience on Routing, Switching & Wireless technologies.
• Strong troubleshooting techniques on Networking technology
• Managed large enterprise SDWAN, WAN, LAN and WLAN networks.
• Hands on experience with NAC deployment.
• Expertise in multi vendor L2/L3 switches.
• In depth knowledge of LAN/WAN support for data networks at Access, Aggregation, and Core network including redundancy protocols such as HSRP, VRRP etc.
• In depth knowledge of WLAN technologies ‿ Wireless controller & access points.
• Thorough understanding of modern service provider TCP/IP data networks including MPLS, OSPF, BGP4, EIGRP, STP, RSTP, VTP, VLAN.
• Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN.
• Good knowledge and hands on experience with routing and switching.
• Router, Switch, and IP configuration experience.
• Working knowledge on Load balancer and WAN optimization Riverbed
• Knowledge of Load Balancer, WAN Optimizer and security devices is an additional advantage.
• Familiarity with ITIL Framework concepts such as Incident, Change, and Problem Management.
• Ability to meet deadlines and work well under pressure.
• Flexibility for long working hours and readiness to work in 24x7 rotational shifts and weekends.
• Excellent interpersonal skills and effective communication at all levels.

Roles and Responsibilities:

• Troubleshooting, resolving, and communicating networking issues.
• Maintaining current knowledge and understanding of security and networking best practices.
• Trouble ticket updates and administration throughout the life of the ticket
• Customer update through issue resolution for Escalated Issues
• Make data driven decisions.
• Excellent analytical skills for troubleshooting.
• Excellent in doing a RCA for customer network problems.
• Ensure SLA adherence and productivity.
• Contribute to MoMs, Shift Handovers, Daily shift summary reports and training documents
• Responsible to coach and mentor associates on new process changes/updates
• Proficient in customer and stakeholders management.
• Develop reports and dashboards for effective ticket management and KPI/SLA tracking/measurement.

Product knowledge:

• LAN:

  Cisco, Avaya, Extreme & Nortel switches

• WAN:

  Cisco, Juniper, Riverbed

• Load Balancer and DDI

  : F5, NetScaler and Infoblox

• WLAN

  : Cisco, Aruba

• Firewalls & Cisco

  : Fortinet, Juniper & Cisco