National Program Lead

FirstCry Parent Contact Program

P&L, strategic partnerships, network growth, and supply chain

Key Responsibilities

Business & Strategic Leadership

• Own and drive the

  P&L of the Parent Contact Program

  , delivering on monthly and annual targets.
• Define and execute

  growth strategies

  to unlock new business value and adjacent opportunities.
• Identify and act on opportunities to

  scale the hospital and maternity clinic network

  across India.

Team & Operations Management

• Lead a

  pan-India team of 100+ managers, data executives, and field operations staff

  —from recruitment and training to performance management.
• Foster a culture of

  accountability, cost-efficiency, and continuous improvement

  in all operational processes.
• Be on the ground:

  travel extensively

  to drive performance, understand local challenges, and build field rapport.

Partner & Network Management

• Sustain and expand brand partnerships—

  manage current partners and onboard new ones

  to ensure long-term program revenue.
• Oversee

  account management, reporting, and documentation

  with brand stakeholders and internal leadership.
• Deepen engagement with the

  hospital partner ecosystem

  while exploring new touchpoints in the maternal-child journey.

Supply Chain & Logistics Oversight

• Ensure inventory and gifting kits are

  On Time, In Full (OTIF)

  at hospitals across India.
• Manage

  warehouse operations, replenishment, logistics, and vendor coordination

  across multiple locations.
• Monitor and optimize the

  end-to-end supply chain

  with a sharp eye on cost and reliability.

You Should Apply If You:

• Are

  obsessed with execution

  and thrive on building systems that scale.
• Have

  5–12 years of experience

  in business operations, FMCG, field programs, logistics, or retail networks.
• Have

  exceptional people leadership skills

  —can drive performance across distributed teams.
• Enjoy

  traveling frequently

  and being present at the ground level.
• Are

  detail-oriented

  , data-driven, and have a bias for action.
• Excel in high-pressure, fast-paced environments where

  ownership is non-negotiable

  .

builder’s role