MSP Client Partner

MSP Client Partner

Location:

About the Role

As an MSP Client Partner, you’re the strategic, operational, and delivery engine that ensures client success. This role requires someone who thrives on accountability, builds trust quickly with stakeholders, and knows how to run a tight ship across offshore recruiting operations. You will serve as the face of our India team to MSP clients, overseeing delivery metrics, team performance, issue resolution, and long-term partnership growth.

Key Responsibilities

Client Ownership & Delivery Execution

• Serve as the primary offshore point of contact for assigned MSP programs and end-client accounts.
• Own all service delivery KPIs: submittals, interviews, placements, time-to-fill, and redeployment.
• Act as escalation point for urgent client needs or bottlenecks—fix the root cause, not just the symptom.

Relationship Management

• Build and maintain strong relationships with MSP Program Managers, Account Managers, and Delivery Leads.
• Drive proactive communication and solutioning—never let a surprise hit the client.

Operational Governance & Reporting

• Track and report on SLAs, recruiter performance, job prioritization, and aging reqs daily/weekly.
• Partner with US leadership to run QBRs, scorecard reviews, and continuous improvement plans.

Team Leadership & Mentorship

• Lead, coach, and performance-manage a team of recruiters and delivery leads supporting US staffing operations (IT and/or non-IT).
• Ensure adherence to compliance, process discipline, and quality standards.

Program Optimization

• Analyze fill ratios, aging reports, and VMS data to spot trends, risks, and growth opportunities.
• Recommend changes to workflow, sourcing strategies, or team structure based on data and client feedback.

Required Qualifications

• 5+ years of experience in US staffing and MSP delivery environments.
• Deep knowledge of VMS platforms (Fieldglass, Beeline, IQNavigator, etc.).
• Proven track record managing client delivery across time zones and leading offshore teams.
• Strong communication skills—verbal and written English must be impeccable.
• Experience working with recruiting metrics, SLAs, ATS tools, and performance dashboards.
• Comfortable working night shifts overlapping with US Eastern or Central Time Zones.